How much does a Customer Service Escalation Specialist make in Virginia? The average Customer Service Escalation Specialist salary in Virginia is $55,000 as of March 26, 2024, but the range typically falls between $48,500 and $63,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Escalation Specialist Salary | $42,582 | VA | March 26, 2024 |
25th Percentile Customer Service Escalation Specialist Salary | $48,500 | VA | March 26, 2024 |
50th Percentile Customer Service Escalation Specialist Salary | $55,000 | VA | March 26, 2024 |
75th Percentile Customer Service Escalation Specialist Salary | $63,300 | VA | March 26, 2024 |
90th Percentile Customer Service Escalation Specialist Salary | $70,857 | VA | March 26, 2024 |
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The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. In addition, Customer Service Escalation Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Escalation Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Escalation Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Annandale, VA | Avg. Salary $60,970 | Date Updated March 26, 2024 |
Location Virginia State University, VA | Avg. Salary $53,136 | Date Updated March 26, 2024 |
Location Abingdon, VA | Avg. Salary $47,823 | Date Updated March 26, 2024 |
Location Accomac, VA | Avg. Salary $51,767 | Date Updated March 26, 2024 |
Location Achilles, VA | Avg. Salary $51,767 | Date Updated March 26, 2024 |
Location Afton, VA | Avg. Salary $49,904 | Date Updated March 26, 2024 |
Location Alberta, VA | Avg. Salary $52,808 | Date Updated March 26, 2024 |
Location Aldie, VA | Avg. Salary $60,696 | Date Updated March 26, 2024 |
Location Alexandria, VA | Avg. Salary $60,970 | Date Updated March 26, 2024 |
Location Altavista, VA | Avg. Salary $50,069 | Date Updated March 26, 2024 |
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About Virginia Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United State....More
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