Outbound Sales Supervisor, Senior Salary in Virginia

The Outbound Sales Supervisor, Senior monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Sales Supervisor, Senior implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Sales Supervisor, Senior prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Sales Supervisor, Senior supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Outbound Sales Supervisor, Senior typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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