How much does a Customer Service Center Traffic and Scheduling Analyst III make in Virginia? The average Customer Service Center Traffic and Scheduling Analyst III salary in Virginia is $74,990 as of March 26, 2024, but the range typically falls between $65,580 and $86,320. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $57,013 | VA | March 26, 2024 |
25th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $65,580 | VA | March 26, 2024 |
50th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $74,990 | VA | March 26, 2024 |
75th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $86,320 | VA | March 26, 2024 |
90th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $96,635 | VA | March 26, 2024 |
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The Customer Service Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Customer Service Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Annandale, VA | Avg. Salary $83,208 | Date Updated March 26, 2024 |
Location Virginia State University, VA | Avg. Salary $72,518 | Date Updated March 26, 2024 |
Location Abingdon, VA | Avg. Salary $65,266 | Date Updated March 26, 2024 |
Location Accomac, VA | Avg. Salary $70,649 | Date Updated March 26, 2024 |
Location Achilles, VA | Avg. Salary $70,649 | Date Updated March 26, 2024 |
Location Afton, VA | Avg. Salary $68,107 | Date Updated March 26, 2024 |
Location Alberta, VA | Avg. Salary $72,069 | Date Updated March 26, 2024 |
Location Aldie, VA | Avg. Salary $82,835 | Date Updated March 26, 2024 |
Location Alexandria, VA | Avg. Salary $83,208 | Date Updated March 26, 2024 |
Location Altavista, VA | Avg. Salary $68,331 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Virginia Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United State....More
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