Customer Service Center Scheduler salary
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Customer Service Center Scheduler salaries, Customer Service Center Scheduler benefits packages, Customer Service Center Scheduler bonuses, Customer Service Center Scheduler job descriptions, Customer Service Center Scheduler statistics and Customer Service Center Scheduler job openings. Please select a specific Customer Service Center Scheduler job from the list below for additional information or search Customer Service Center Scheduler salaries.
Customer Service Center Scheduler's Annual Base Salary
Job Title | Salary | Location | Date Updated |
Contact Center Scheduler I | $52,375 | United States | |
Contact Center Scheduler II | $63,443 | United States | |
Contact Center Scheduler III | $72,874 | United States | |
Customer Service Supervisor | $76,134 | United States | |
Customer Service Director | $174,216 | United States | |
Customer Service Manager | $99,985 | United States | |
Customer Service Representative I | $38,442 | United States | |
Customer Service Representative II | $44,416 | United States | |
Customer Service Representative III | $50,730 | United States | |
Customer Service Representative IV | $55,091 | United States |
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Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. View Contact Center Scheduler I SalaryAlternate Job Titles:Call Center Scheduler I, Contact Center Forecasting and Resourcing Analyst I, Contact Center Metrics Analyst I, Customer Service Center Scheduler I, Workforce Management Analyst I, Contact Center Scheduler I
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Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. View Contact Center Scheduler II SalaryAlternate Job Titles:Call Center Scheduler II, Contact Center Forecasting and Resourcing Analyst II, Contact Center Metrics Analyst II, Customer Service Center Scheduler II, Workforce Management Analyst II, Contact Center Scheduler IICategory : Customer Services
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Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. View Contact Center Scheduler III SalaryAlternate Job Titles:Call Center Scheduler III, Contact Center Forecasting and Resourcing Analyst III, Contact Center Metrics Analyst III, Customer Service Center Scheduler III, Workforce Management Analyst III, Contact Center Scheduler III
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Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Customer Service Supervisor SalaryAlternate Job Titles:Customer Care Supervisor, Customer Service and Support Supervisor, Customer Service Supervisor
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Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View Customer Service Director SalaryAlternate Job Titles:Customer Care Director, Customer Support Services Director, Customer Service Director
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Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Customer Service Manager SalaryAlternate Job Titles:Customer Care Manager, Customer Support Services Manager, Customer Service Manager
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. View Customer Service Representative I SalaryAlternate Job Titles:Customer Care Representative I, Customer Service and Support Representative I, Customer Service Representative I
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View Customer Service Representative II SalaryAlternate Job Titles:Customer Care Representative II, Customer Service and Support Representative II, Customer Service Representative II
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Customer Service Representative III SalaryAlternate Job Titles:Customer Care Representative III, Customer Service and Support Representative III, Customer Service Representative III
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. View Customer Service Representative IV SalaryAlternate Job Titles:Customer Care Representative IV, Customer Service and Support Representative IV, Customer Service Representative IV