Health Plan Member Services Manager Salary in West Virginia

The Health Plan Member Services Manager collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Being a Health Plan Member Services Manager manages the recruitment, hiring, training, scheduling, and performance management of staff. Ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. In addition, Health Plan Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Health Plan Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Health Plan Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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