Outbound Call Center Supervisor Senior salary
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Outbound Call Center Supervisor Senior salaries, Outbound Call Center Supervisor Senior benefits packages, Outbound Call Center Supervisor Senior bonuses, Outbound Call Center Supervisor Senior job descriptions, Outbound Call Center Supervisor Senior statistics and Outbound Call Center Supervisor Senior job openings. Please select a specific Outbound Call Center Supervisor Senior job from the list below for additional information or search Outbound Call Center Supervisor Senior salaries.
Outbound Call Center Supervisor Senior's Annual Base Salary
Job Title | Salary | Location | Date Updated |
Outbound Contact Center Supervisor | $63,761 | United States | |
Outbound Contact Center Senior Supervisor | $78,329 | United States | |
Inbound Contact Center Senior Supervisor | $73,469 | United States | |
Distribution Center Senior Supervisor | $86,387 | United States | |
Contact Center Representative I - Outbound | $37,725 | United States | |
Contact Center Representative II - Outbound | $44,904 | United States | |
Contact Center Representative III - Outbound | $54,079 | United States | |
Contact Center Supervisor | $65,099 | United States | |
Contact Center Senior Manager | $146,337 | United States | |
Inbound Contact Center Supervisor | $59,398 | United States |
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Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Outbound Contact Center Supervisor SalaryAlternate Job Titles:Outbound Call Center Supervisor, Outbound Sales Supervisor, Outbound Contact Center Supervisor
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Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View Outbound Contact Center Senior Supervisor SalaryAlternate Job Titles:Outbound Call Center Supervisor, Sr., Outbound Sales Supervisor, Senior, Outbound Contact Center Senior Supervisor
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Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View Inbound Contact Center Senior Supervisor SalaryAlternate Job Titles:Inbound Call Center Supervisor, Sr., Inbound Customer Support and Service Supervisor, Sr., Inbound Contact Center Senior Supervisor
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Supervises daily planning, organizing, and operations of a distribution center. Oversees one or more of the distribution center functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure sufficient levels to fulfill all orders. Balances workloads as needed to achieve production and delivery goals for each shift. Utilizes software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems. Provides the necessary equipment, tools, and training to staff to ensure safe, secure, and efficient operations. Complies with all OSHA and other regulations, policies, safety procedures, and documentation requirements. Typically requires an associate degree or equivalent. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View Distribution Center Senior Supervisor SalaryAlternate Job Titles:Distribution Center Operations Supervisor II, Distribution Center Senior Supervisor
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Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. View Contact Center Representative I - Outbound SalaryAlternate Job Titles:Call Center Representative I -Outbound, Sales Representative I - Outbound, Contact Center Representative I - Outbound
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Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View Contact Center Representative II - Outbound SalaryAlternate Job Titles:Call Center Representative II - Outbound, Sales Representative II - Outbound, Contact Center Representative II - Outbound
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Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Contact Center Representative III - Outbound SalaryAlternate Job Titles:Call Center Representative III - Outbound, Sales Representative III - Outbound, Contact Center Representative III - Outbound
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Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Contact Center Supervisor SalaryAlternate Job Titles:Call Center Inside Sales Team Leader, Inbound/Outbound Sales Team Leader, Telemarketing Team Leader, Contact Center Supervisor
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Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Contact Center Senior Manager SalaryAlternate Job Titles:Call Center Operations Senior Manager, Contact Center Senior Manager
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Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Inbound Contact Center Supervisor SalaryAlternate Job Titles:Inbound Call Center Supervisor, Inbound Customer Support and Service Supervisor, Inbound Contact Center Supervisor