Technical Client Support Team Leader Salary in West Virginia

The Technical Client Support Team Leader acts as first level escalation point for more complex or critical customer issues and inquiries. Leads a team that provides technical customer support for an organization's products and services. Being a Technical Client Support Team Leader mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. In addition, Technical Client Support Team Leader monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Client Support Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Technical Client Support Team Leader typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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