Browse Average Salary Ranges for Customer Services Jobs

Monitors, maintains and verifies the billing system to ensure accurate billing information. Analyzes and implements new billing system components to help resolve complex billing problems. Assists with the integration of billing resolutions into the system. Ensures the operations and associated procedures of billing systems are efficient and effective for billing delivery. May require a bachelor's ... View job details

Monitors, maintains and verifies the billing system to ensure accurate billing information. Analyzes and implements new billing system components to help resolve complex billing problems. Assists with the integration of billing resolutions into the system. Ensures the operations and associated procedures of billing systems are efficient and effective for billing delivery. May require a bachelor's ... View job details

Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing... View job details

Responsible for marketing a company's products and services through third-party or partner channels. Researches competitor activities, industry trends, and consumer behaviors to identify joint partner or channel opportunities that increase brand awareness and reach new markets. Gathers and analyzes sales data and marketing metrics to determine the effectiveness of marketing strategies or channels ... View job details

Manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Coaches team members on best practices for responding to inquiries. Reports custome... View job details

Acts as team lead for a group of Insurance Claim Service Representative in a contact center setting. Monitors and evaluates interactions and workflow to ensure that quality and volume standards are maintained. Coaches and guides less experienced team members. Responds to and resolves complaints and complex claims issues. Ensures compliance with State Insurance Department regulations. Requires a hi... View job details

Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing... View job details

Monitors, maintains and verifies the billing system to ensure accurate billing information. Analyzes and implements new billing system components to help resolve complex billing problems. Assists with the integration of billing resolutions into the system. Ensures the operations and associated procedures of billing systems are efficient and effective for billing delivery. May require a bachelor's ... View job details

Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing... View job details

Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resource... View job details