Alternate Job Titles: Help Desk Supervisor II, Information Systems Help Desk Supervisor II, IS Help Desk Supervisor II, Level II Help Desk Supervisor
How much does a Help Desk Supervisor II make? The median annual Help Desk Supervisor II salary is $85,422, as of June 28, 2017, with a range usually between $67,607-$96,768, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Supervisor II in the United States.
This chart describes the expected percentage of people who perform the job of Help Desk Supervisor II in the United States that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Supervisor II in the United States is $85,422, so 50% of the people who perform the job of Help Desk Supervisor II in the United States are expected to make less than $85,422.
Source: HR Reported data as of June 28, 2017
This chart describes the expected percentage of people who perform the job of Help Desk Supervisor II that make less than that salary. For example 50% of the people who perform the job of Help Desk Supervisor II are expected to make less than the median.
Source: HR Reported data as of July 2017
Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. View full job description