Browse Average Salary Ranges for Retail/Wholesale Jobs

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as need... View job details

Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to d... View job details

Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate sta... View job details

Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance... View job details

Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and se... View job details

Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and se... View job details

Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Assists with research, collection, database administration, and analysis of customer data and feedback. Coordinates with cross-functional teams to support end-to-end customer experience goals, programs, and practices across the organizatio... View job details

Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiment... View job details

Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiment... View job details

Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiment... View job details