Alternate Job Titles: Level II Software Support Engineer, Intermediate Level Software Support Engineer, Software Technical Support Engineer II, Software Support Engineer II
How much does a Software Support Engineer II make? The median annual Software Support Engineer II salary is $77,158, as of November 30, 2016, with a range usually between $63,792-$87,703, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Software Support Engineer II in the United States.
This chart describes the expected percentage of people who perform the job of Software Support Engineer II in the United States that make less than that annual salary. For example the median expected annual pay for a typical Software Support Engineer II in the United States is $77,158, so 50% of the people who perform the job of Software Support Engineer II in the United States are expected to make less than $77,158.
This chart describes the expected percentage of people who perform the job of Software Support Engineer II that make less than that salary. For example 50% of the people who perform the job of Software Support Engineer II are expected to make less than the median.
Source: HR Reported data as of December 2016
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. View full job description