How much does a Customer Service Representative II make in Dallas, TX? The average Customer Service Representative II salary in Dallas, TX is $43,939 as of March 26, 2024, but the range typically falls between $39,430 and $49,881. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Representative II Salary | $35,325 | Dallas,TX | March 26, 2024 |
25th Percentile Customer Service Representative II Salary | $39,430 | Dallas,TX | March 26, 2024 |
50th Percentile Customer Service Representative II Salary | $43,939 | Dallas,TX | March 26, 2024 |
75th Percentile Customer Service Representative II Salary | $49,881 | Dallas,TX | March 26, 2024 |
90th Percentile Customer Service Representative II Salary | $55,291 | Dallas,TX | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service Representative II, the upper level is Customer Service Representative III and then progresses to Customer Service Team Leader.
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Customer Service Representative II salary varies from city to city. Compared with national average salary of Customer Service Representative II, the highest Customer Service Representative II salary is in San Francisco, CA, where the Customer Service Representative II salary is 25.0% above. The lowest Customer Service Representative II salary is in Miami, FL, where the Customer Service Representative II salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Customer Service Representative II salary of your education level.
Customer Service Representative II salary varies from country to country. There are several factors that mainly impact the Customer Service Representative II salary, including cost of living, economic conditions, market rates and legal differences. Click below to Customer Service Representative II salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Customer Service Representative II salary varies from category to category. Click below to see Customer Service Representative II salary in different categories.
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About Dallas, Texas Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Col....More
Dallas, Texas area prices were up 2.2% from a year ago View the Cost of Living in Dallas, Texas
Customer Service Representative II Salary in popular cities: Houston, San Antonio, Austin
Skills associated with Customer Service Representative II: Customer Service Help Desk Software, Customer Interaction, Inquiry Research/Response, Service Management ...More
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