Contact Center Quality Analyst, Sr. Salary in the United States

How much does a Contact Center Quality Analyst, Sr. make in the United States? The average Contact Center Quality Analyst, Sr. salary in the United States is $52,673 as of April 27, 2019, but the range typically falls between $45,350 and $60,264. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
45350
60264
52673

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46400
63328
54543
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in the United States. The base salary for Contact Center Quality Analyst, Sr. ranges from $45,350 to $60,264 with the average base salary of $52,673. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,400 to $63,328 with the average total cash compensation of $54,543.
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45350
60264

 

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Career Path for this job

  1. Down a level:

    Contact Center Quality Analyst

    1 - 2 years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Quality Analyst, Sr.

    2 + years experience
    Bachelor's Degree

  3. Up a level:

    Contact Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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