Customer Retention Representative II Salary in the United States

How much does a Customer Retention Representative II make in the United States? The average Customer Retention Representative II salary in the United States is $35,018 as of April 27, 2019, but the range typically falls between $31,977 and $38,798. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. To be a Customer Retention Representative II typically requires 1-3 years of related experience. May be entry level if some experience in the skill Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
31977
38798
35018

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
33795
44001
37726
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative II in the United States. The base salary for Customer Retention Representative II ranges from $31,977 to $38,798 with the average base salary of $35,018. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,795 to $44,001 with the average total cash compensation of $37,726.
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31977
38798

 

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Career Path for this job

  1. Down a level:

    Customer Retention Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. This Job:

    Customer Retention Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

  3. Up a level:

    Customer Retention Representative III

    3 - 5 years experience
    High School Diploma or Tech Certificate

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Job Openings for Customer Retention Representative II