Browse Average Salary Ranges for Customer Services Jobs

Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others ... View job details

Assists customers checking out in a store. Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift. May bag items or perform other duties as needed. May help with store opening and closing procedures. Typically requires a high school diploma or equivalent. Ty... View job details

Processes, adjusts, and closes simple, low-level claims in a contact center setting. Prepares initial claim reports, records statements from involved parties, and maintains First Notice of Loss (FNOL) information. Incumbents may be enrolled in a formal training program or apprenticeship. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under the clo... View job details

Processes, adjusts, and closes claims of low to moderate complexity in a contact center setting. Prepares initial claim reports, records statements from involved parties, and maintains First Notice of Loss (FNOL) information. Negotiates settlements within approved limits. Does not handle claims requiring outside field adjustment and refers complex claims to designated experts. Requires a high scho... View job details

Processes, adjusts, and closes claims of moderate complexity in a contact center setting. Prepares initial claim reports, records statements from involved parties, and maintains First Notice of Loss (FNOL) information. Negotiates settlements within approved limits. Does not handle claims requiring outside field adjustment and refers complex claims to designated experts. May handle claims for bodil... View job details

Acts as team lead for a group of Insurance Claim Service Representative in a contact center setting. Monitors and evaluates interactions and workflow to ensure that quality and volume standards are maintained. Coaches and guides less experienced team members. Responds to and resolves complaints and complex claims issues. Ensures compliance with State Insurance Department regulations. Requires a hi... View job details

Manages day-to-day service activities for one claim-related function in a contact center setting. Develops and implements claim servicing policies and procedures, and ensures that team members meet or exceed performance standards for quality and volume. Identifies opportunities for system and workflow improvements and recommends changes in operational processes. Ensures compliance with State Insur... View job details

Manages one or more claim-related functions in a contact center setting. Develops and implements claim servicing policies and procedures, and ensures that team members and subordinate supervisors meet or exceed performance standards for quality and volume. Identifies opportunities for system and workflow improvements and oversees changes in operational processes. Ensures compliance with State Insu... View job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding o... View job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding o... View job details