Browse Average Salary Ranges for Customer Services Jobs

Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Leads a high quality customer support organization ... View job details

Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Leads a high quality customer support organization ... View job details

Leads the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all... View job details

Processes, adjusts, and closes simple, low-level claims in a contact center setting. Prepares initial claim reports, records statements from involved parties, and maintains First Notice of Loss (FNOL) information. Incumbents may be enrolled in a formal training program or apprenticeship. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under the clo... View job details

Processes, adjusts, and closes claims of low to moderate complexity in a contact center setting. Prepares initial claim reports, records statements from involved parties, and maintains First Notice of Loss (FNOL) information. Negotiates settlements within approved limits. Does not handle claims requiring outside field adjustment and refers complex claims to designated experts. Requires a high scho... View job details

Processes, adjusts, and closes claims of moderate complexity in a contact center setting. Prepares initial claim reports, records statements from involved parties, and maintains First Notice of Loss (FNOL) information. Negotiates settlements within approved limits. Does not handle claims requiring outside field adjustment and refers complex claims to designated experts. May handle claims for bodil... View job details

Acts as team lead for a group of Insurance Claim Service Representative in a contact center setting. Monitors and evaluates interactions and workflow to ensure that quality and volume standards are maintained. Coaches and guides less experienced team members. Responds to and resolves complaints and complex claims issues. Ensures compliance with State Insurance Department regulations. Requires a hi... View job details

Manages day-to-day service activities for one claim-related function in a contact center setting. Develops and implements claim servicing policies and procedures, and ensures that team members meet or exceed performance standards for quality and volume. Identifies opportunities for system and workflow improvements and recommends changes in operational processes. Ensures compliance with State Insur... View job details

Manages one or more claim-related functions in a contact center setting. Develops and implements claim servicing policies and procedures, and ensures that team members and subordinate supervisors meet or exceed performance standards for quality and volume. Identifies opportunities for system and workflow improvements and oversees changes in operational processes. Ensures compliance with State Insu... View job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding o... View job details