Browse Average Salary Ranges for Jobs in the Energy & Utilities Industry

Develops, prepares, and maintains functional, configuration, and user interface documentation for computer software and hardware products. Produces foundational manuals, release notes, user documentation, and online instructional content. Documents enhancements or changes to a product or process using a standardized style and structure. Researches, reviews, and collects all related technical infor... View job details

Coordinates the production of functional, configuration, and user interface documentation for computer software and hardware products. Collaborates with technical teams to prepare accurate content. Reviews edits and approves the final content. Ensures that standardized documentation methods and tools are deployed and that required document control procedures are employed. Monitors project delivera... View job details

Supports and participates in IT change management initiatives that enable desired organizational change with minimum disruption of business processes. Analyzes business processes and IT change plans to identify risks or conflicts and evaluate and assess organizational readiness. Assists in the planning and implementation of IT change projects to modify and improve an organization's IT systems, app... View job details

Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff perfo... View job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions... View job details

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions... View job details

Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff perfo... View job details

Assists in design, development, implementation, and analysis of technical products and systems. Performs simple and routine engineering design tasks with standard techniques. Assists more senior engineers in the preparation of plans, designs, computation methods and reports. Requires a bachelor's degree of engineering. Typically reports to a supervisor or manager. Gains exposure to some of the com... View job details

Provides on-site support and technical assistance with various products or equipment. Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality an... View job details

Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guideline... View job details