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Analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide e... View job details

Analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide e... View job details

Directs and develops analytical processes using workforce metrics and labor market data to optimize human resource capacity planning, support a workforce planning strategy, and maximize labor utilization rates. Leads quantitative analysis activities and the creation of predictive models used for enhancing forecasting accuracy and improving workforce decision making. Develops efficient data collect... View job details

Manages the analysis of workforce metrics in order to optimize human resource capacity planning and maximize labor utilization rates. Oversees quantitative analysis and the creation of predictive models used for enhancing forecasting accuracy and improving workforce decision making. Guides efforts to automate data collection and analysis, create visualizations, and develop new analytic tools. Requ... View job details

Manages the analysis of workforce metrics in order to optimize human resource capacity planning and maximize labor utilization rates. Oversees quantitative analysis and the creation of predictive models used for enhancing forecasting accuracy and improving workforce decision making. Guides efforts to automate data collection and analysis, create visualizations, and develop new analytic tools. Requ... View job details

Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule as... View job details

Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain conta... View job details

Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain conta... View job details

Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regardi... View job details

Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires ... View job details