What is the average Help Desk salary for Rochester, NY?
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As of April 01, 2026, the average Help Desk salary in Rochester, NY is $125,354. The chart below represents localized salaries for some of our most popular Help Desk job titles in Rochester, NY. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Help Desk job titles in Rochester, NY. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Help Desk Salaries in Rochester, NY
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Help Desk Manager | $118,854 | $57.14 | Rochester, NY | April 01, 2026 |
| Help Desk Supervisor | $86,504 | $41.59 | Rochester, NY | April 01, 2026 |
| Help Desk Senior Manager | $159,303 | $76.59 | Rochester, NY | April 01, 2026 |
| Help Desk Support Specialist II | $60,043 | $28.87 | Rochester, NY | April 01, 2026 |
| Help Desk Support Specialist I | $50,913 | $24.48 | Rochester, NY | April 01, 2026 |
| Help Desk Support Specialist III | $69,619 | $33.47 | Rochester, NY | April 01, 2026 |
| Help Desk Director | $187,786 | $90.28 | Rochester, NY | April 01, 2026 |
| Help Desk Senior Supervisor | $101,195 | $48.65 | Rochester, NY | April 01, 2026 |
| Help Desk Support Specialist IV | $76,811 | $36.93 | Rochester, NY | April 01, 2026 |
| EHR User Support Specialist | $78,941 | $37.95 | Rochester, NY | April 01, 2026 |
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Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Help Desk Manager Salaries in Rochester, NYAlternate Job Titles:IT Help Desk Manager, IT Service Desk Manager, IT Support Desk Manager, User Support Help Desk Manager, Help Desk Manager
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Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Help Desk Supervisor Salaries in Rochester, NYAlternate Job Titles:IT Help Desk Supervisor, IT Service Desk Supervisor, IT Support Desk Supervisor, User Support Help Desk Supervisor, Help Desk Supervisor
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Manages all aspects and operations of an organization's technical help desk. Provides mentoring and leadership to the team. Assists in the development of processes and procedures to achieve service level requirements and performance goals, and produce high-quality service to internal customers. Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance, identify problem areas, and make recommendations for improvement. Engages in resource planning and decision-making. May require a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Help Desk Senior Manager Salaries in Rochester, NYAlternate Job Titles:IT Help Desk Senior Manager, IT Service Desk Senior Manager, IT Support Desk Senior Manager, User Support Help Desk Senior Manager, Help Desk Senior ManagerCategories : IT - All , IT - Computers, Hardware , IT - Computers, Software , IT - Manager , IT - Networking
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Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Help Desk Support Specialist II Salaries in Rochester, NYAlternate Job Titles:Help Desk Technician II, Help Desk Tier 2 Specialist, Help Desk User Support II, Help Desk Support Specialist II
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Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Help Desk Support Specialist I Salaries in Rochester, NYAlternate Job Titles:Help Desk Technician, Help Desk Technician I, Help Desk Tier 1 Specialist, Help Desk User Support I, Help Desk Support Specialist ICategories : IT - All , Customer Services , Entry Level , IT - Computers, Hardware , IT - Computers, Software
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Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Help Desk Support Specialist III Salaries in Rochester, NYAlternate Job Titles:Help Desk Senior Technician, Help Desk Technician III, Help Desk Tier 3 Specialist, Help Desk User Support III, Help Desk Support Specialist III
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Directs and oversees all aspects of an organization's technical help desk. Provides mentoring and leadership to the team. Develops and optimizes processes to achieve service level requirements and performance goals. Establishes policies and procedures that produce high-quality service to internal customers. Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance and identify problem areas. Manages resource planning and decision-making. Aligns help desk activities and initiatives to support and enhance the objectives of the organization. May require a bachelor's degree. Typically reports to senior/top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Help Desk Director Salaries in Rochester, NYAlternate Job Titles:IT Help Desk Director, IT Service Desk Director, IT Support Desk Director, User Support Help Desk Director, Help Desk DirectorCategories : IT - All , IT - Computers, Hardware , IT - Computers, Software , IT - Manager , IT - Networking
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Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Help Desk Senior Supervisor Salaries in Rochester, NYAlternate Job Titles:IT Help Desk Senior Supervisor, IT Service Desk Senior Supervisor, IT Support Desk Senior Supervisor, User Support Help Desk Senior Supervisor, Help Desk Senior Supervisor
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Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. Help Desk Support Specialist IV Salaries in Rochester, NYAlternate Job Titles:Help Desk Technician IV, Help Desk Tier 4 Specialist, Help Desk User Support IV, Help Desk Support Specialist IV
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Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate. Requires a bachelor's degree in a related area. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. EHR User Support Specialist Salaries in Rochester, NYAlternate Job Titles:EPIC User Help Desk Specialist, EHR User Support Specialist