What is the average Director Of Customer Insights salary for Rock Hill, SC?
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As of April 24, 2024, the average Director Of Customer Insights salary in Rock Hill, SC is $172,573. The chart below represents localized salaries for some of our most popular Director Of Customer Insights job titles in Rock Hill, SC. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Director Of Customer Insights job titles in Rock Hill, SC. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Director Of Customer Insights Salaries in Rock Hill, SC
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Customer Insights Director | $202,861 | $97.53 | Rock Hill, SC | April 24, 2024 |
| Customer Insights Supervisor | $110,066 | $52.92 | Rock Hill, SC | April 24, 2024 |
| Customer Insights Manager | $131,960 | $63.44 | Rock Hill, SC | April 24, 2024 |
| Customer Service Director | $172,485 | $82.93 | Rock Hill, SC | April 24, 2024 |
| Customer Insights Analyst III | $106,531 | $51.22 | Rock Hill, SC | April 24, 2024 |
| Customer Insights Analyst II | $82,989 | $39.90 | Rock Hill, SC | April 24, 2024 |
| Customer Insights Analyst IV | $141,528 | $68.04 | Rock Hill, SC | April 24, 2024 |
| Customer Insights Senior Manager | $171,960 | $82.67 | Rock Hill, SC | April 24, 2024 |
| Top Customer Insights Executive | $240,032 | $115.40 | Rock Hill, SC | April 24, 2024 |
| Customer Success Director | $162,175 | $77.97 | Rock Hill, SC | April 24, 2024 |
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Develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Customer Insights Director Salaries in Rock Hill, SCAlternate Job Titles:Director of Consumer Insights, Customer Insights DirectorCategory : Marketing
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Supervises customer market research projects and data analysis. Monitors projects and initial results analysis to provide insights. Ensures the quality and accuracy of studies, surveys, and other research. Utilizes a variety of methods including focus groups, surveys, competitor and industry research to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Customer Insights Supervisor Salaries in Rock Hill, SCCategories : Marketing , Advertising , Consulting Services , Internet and New Media , Retail/Wholesale , Sales
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Manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Customer Insights Manager Salaries in Rock Hill, SCAlternate Job Titles:Consumer Insights Manager, Customer Insights ManagerCategory : Marketing
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Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Customer Service Director Salaries in Rock Hill, SCAlternate Job Titles:Customer Care Director, Customer Support Services Director, Customer Service Director
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Analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Requires a bachelor's degree. Typically reports to a supervisor. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. Customer Insights Analyst III Salaries in Rock Hill, SCCategories : Marketing , Advertising , Consulting Services , Internet and New Media , Retail/Wholesale , Sales
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Analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Requires a bachelor's degree. Typically reports to a supervisor. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. Customer Insights Analyst II Salaries in Rock Hill, SCAlternate Job Titles:Consumer Insights Analyst, Customer Insights Analyst IICategory : Marketing
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Analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Requires a bachelor's degree. Typically reports to a supervisor. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. Customer Insights Analyst IV Salaries in Rock Hill, SCCategories : Marketing , Advertising , Consulting Services , Internet and New Media , Retail/Wholesale , Sales
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Leads customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Customer Insights Senior Manager Salaries in Rock Hill, SCCategories : Marketing , Advertising , Consulting Services , Internet and New Media , Retail/Wholesale , Sales
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Develops strategies and tactics and leads overall customer/consumer insights projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Establishes processes using data science tools and methodologies to synthesize information from different quantitative and qualitative data sources. Leads the creation and deployment of customer insights research methods, including focus groups, interviews, and surveys that yield data required for developing insights. Analyzes marketing program results to interpret the effectiveness of tactics. Builds and develops team technical skills and capability to translate research findings into actionable strategic insights. May require a master's degree or equivalent. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. Top Customer Insights Executive Salaries in Rock Hill, SCAlternate Job Titles:Vice President of Consumer Insights, Top Customer Insights ExecutiveCategories : Marketing , Advertising , Consulting Services , Executive and Management , Internet and New Media , Retail/Wholesale , Sales
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Directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Customer Success Director Salaries in Rock Hill, SC