Browse Average Salary Ranges for Jobs in the Telecom Industry

Manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Coaches team members on best practices for responding to inquiries. Reports custome... View job details

Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resource... View job details

Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resource... View job details

Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages... View job details

Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implements strategies and processes that deliver consistent customer satisfaction and retention. Ensures that onboarding processes are pr... View job details

Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implements strategies and processes that deliver consistent customer satisfaction and retention. Ensures that onboarding processes are pr... View job details

Investigates, reports, and responds to detected cyber incidents. Maintains system cybersecurity monitoring operations, and performs cyber incident triage to determine scope, urgency, and potential impact of the incident. Identifies the specific vulnerability and makes recommendations for remediation. Proactively searches for threats using a variety of Computer Network Defense (CND) tools, includin... View job details

Investigates, reports, and responds to detected cyber incidents. Maintains system cybersecurity monitoring operations, and performs cyber incident triage to determine scope, urgency, and potential impact of the incident. Identifies the specific vulnerability and makes recommendations for remediation. Proactively searches for threats using a variety of Computer Network Defense (CND) tools, includin... View job details

Investigates, reports, and responds to detected cyber incidents. Maintains system cybersecurity monitoring operations, and performs cyber incident triage to determine scope, urgency, and potential impact of the incident. Identifies the specific vulnerability and makes recommendations for remediation. Proactively searches for threats using a variety of Computer Network Defense (CND) tools, includin... View job details

Analyzes systems and networks to determine deviations from approved policies and configurations. Evaluates incident response procedures and capabilities. Conducts security scans, examines system configurations, and reviews documentation of incident response procedures. Analyzes identified malicious network activity to determine weaknesses exploited, exploitation methods, and the effects on the sys... View job details