Browse Average Salary Ranges for Jobs in the Telecom Industry

Looking for average salary information for jobs in the Telecom industry? There are 616 jobs in Telecom industry. Average salaries can vary and range from $30,706 to $49,935. Salary ranges can differ significantly depending on the job, category, location, required experience, specific skills, education, and other factors... Salaries listed below are U.S. national averages data from October 25, 2024.

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$30K - $50K
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Alternate Job Titles: At Risk Customer Support Representative II | Customer Service/Retention Representative, Experienced

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details

Alternate Job Titles: At Risk Customer Support Representative III | Customer Service/Retention Representative, Senior

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details

Alternate Job Titles: Customer Service Representative I | Customer Care Representative I

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities a... View job details

Alternate Job Titles: Customer Service Representative II | Customer Care Representative II

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or... View job details

Alternate Job Titles: Contact Center Traffic and Scheduling Assistant | Call Center Traffic and Scheduling Assistant | Contact Center Traffic and Scheduling Coordinator | Traffic Workforce Assistant

Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Typically requires a hig... View job details

Alternate Job Titles: Customer Care Representative I | Customer Service and Support Representative I

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities a... View job details

Alternate Job Titles: Customer Care Representative II | Customer Service and Support Representative II

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or... View job details

Alternate Job Titles: Chat Support Representative II

Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others ... View job details

Alternate Job Titles: Chat Support Representative I

Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others ... View job details

Alternate Job Titles: Customer Retention Representative I | At Risk Customer Support Representative I

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details

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About Telecom Industry

Companies in the Telecommunications industry include carriers that provide access to communication services and maintain and operate the facilities and infrastructure used to enable transmission. Services offered include the transmission of voice, data, text, sound, and video through wired, wireless, or satellite networks. Examples of companies in this industry include cable, telephone and satellite providers. This industry also includes companies that sell and service user equipment as well as resellers that sell discounted access to provider networks.

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