Field Support Representative
DSI – Pittsfield, MA
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How much does an Advanced Support Representative make in Massachusetts? As of August 01, 2026, the average salary for an Advanced Support Representative in Massachusetts is $41,510 per year, which breaks down to an hourly rate of $20.
However, an Advanced Support Representative's salary can vary significantly. Here's a look at the typical salary range:
Advanced Support Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
|---|---|---|---|---|
| 75th Percentile | $44,800 | $3,733 | $862 | $22 |
| Average | $41,510 | $3,459 | $798 | $20 |
| 25th Percentile | $39,052 | $3,254 | $751 | $19 |
An Advanced Support Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of an Advanced Support Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Advanced Support Representative | less than 1 year | $40,825 |
| Insurance Claims Service Representative II | 1-2 years | $51,742 |
| Insurance Claims Service Representative III | 2-4 years | $57,568 |
| Insurance Claims Service Supervisor | 5-8 years | $81,717 |
| Insurance Claims Service Manager I | over 8 years | $113,783 |
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Advanced Support Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Advanced Support Representative roles, the industry you choose can affect earning potential by as much as 60% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Insurance sectors offer the strongest compensation, at 30% above the average. In contrast, Advanced Support Representative positions in Edu., Gov't. & Nonprofit or Business Services typically offer lower base pay, as these industries often view Advanced Support Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $53,963 | $26.0 | 30% |
| Insurance | $45,661 | $22.0 | 10% |
Understanding how an Advanced Support Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $44,800 | $3,733 | $862 | $22 |
| Average | $41,510 | $3,459 | $798 | $20 |
| 25th Percentile | $39,052 | $3,254 | $751 | $19 |
Ready to take the next step in your career? Browse thousands of current Advanced Support Representative job openings on our job board. Use the search bar below to find your perfect match.
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