Insurance Agent and Customer Service Representative
Wright Insurance Agency – South Yarmouth, MA
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How much does an Agent Service Representative make in Massachusetts? As of October 01, 2026, the average salary for an Agent Service Representative in Massachusetts is $48,681 per year, which breaks down to an hourly rate of $23.
However, an Agent Service Representative's salary can vary significantly. Here's a look at the typical salary range:
Agent Service Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
|---|---|---|---|---|
| 75th Percentile | $54,303 | $4,525 | $1,044 | $26 |
| Average | $48,681 | $4,057 | $936 | $23 |
| 25th Percentile | $44,427 | $3,702 | $854 | $21 |
Insurance Agent and Customer Service Representative
Wright Insurance Agency – South Yarmouth, MA
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An Agent Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of an Agent Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Service Representative I | less than 1 year | $43,825 |
| Agent Service Representative | 1-2 years | $47,510 |
| Customer Service Representative III | 2-4 years | $55,641 |
| Customer Service Representative IV | 5-8 years | $62,162 |
| Customer Service Team Leader | over 8 years | $69,718 |
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Agent Service Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Agent Service Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Agent Service Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Agent Service Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $55,983 | $27.0 | 15% |
| Biotechnology | $53,549 | $26.0 | 10% |
| Energy & Utilities | $53,549 | $26.0 | 10% |
| Healthcare | $52,576 | $25.0 | 8% |
| Pharmaceuticals | $52,576 | $25.0 | 8% |
Understanding how an Agent Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $54,303 | $4,525 | $1,044 | $26 |
| Average | $48,681 | $4,057 | $936 | $23 |
| 25th Percentile | $44,427 | $3,702 | $854 | $21 |
Ready to take the next step in your career? Browse thousands of current Agent Service Representative job openings on our job board. Use the search bar below to find your perfect match.
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