Agent Service Representative Salary in Massachusetts

How much does an Agent Service Representative make in Massachusetts? As of October 01, 2026, the average salary for an Agent Service Representative in Massachusetts is $48,681 per year, which breaks down to an hourly rate of $23.

However, an Agent Service Representative's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $59,421
  • Majority Range (25th-75th percentile): $44,427 to $54,303
  • Entry-Level (10th percentile): $40,554

Key Factors That Influence Agent Service Representative Salaries

An Agent Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Agent Service Representative Salaries?

Experience is a primary driver of an Agent Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $43,825
  • Early Career (1-2 years): $47,510
  • Mid-Level (2-4 years): $55,641
  • Senior-Level (5-8 years): $62,162
  • Expert (over 8 years): $69,718
Job RoleYears of ExperienceAverage Salary
Customer Service Representative I less than 1 year $43,825
Agent Service Representative 1-2 years $47,510
Customer Service Representative III 2-4 years $55,641
Customer Service Representative IV 5-8 years $62,162
Customer Service Team Leader over 8 years $69,718

Top Paying Cities for Agent Service Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $46,144
  • Amherst: $46,481
  • Barre: $46,945

Agent Service Representative Salary by Industry: Top Paying Sectors

For Agent Service Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Agent Service Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Agent Service Representative as a support function rather than a direct revenue driver.

The top paying industries for an Agent Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services $55,983 $27.0 15%
Biotechnology $53,549 $26.0 10%
Energy & Utilities $53,549 $26.0 10%
Healthcare $52,576 $25.0 8%
Pharmaceuticals $52,576 $25.0 8%

Agent Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Agent Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on October 01, 2026
$44,427
Average $48,681/year
$54,303
$3,702
Average $4,057/month
$4,525
$854
Average $936/week
$1,044
$21
Average $23/hour
$26
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $54,303 $4,525 $1,044 $26
Average $48,681 $4,057 $936 $23
25th Percentile $44,427 $3,702 $854 $21

Find Your Next Agent Service Representative Job

Ready to take the next step in your career? Browse thousands of current Agent Service Representative job openings on our job board. Use the search bar below to find your perfect match.

  • The Colonnade Boston | Boston, MA

    The Colonnade Boston | Boston, MA

    Do you enjoy meeting people from all over the world. Are you passionate about making a difference in other people's lives and do you want to be a part of a... more

    2 Days Ago

  • Hilton Hotels | Boston, MA

    Hilton Hotels | Boston, MA

    Hilton Hotels - - Responsibilities: Greet guests on arrival and complete the check-in. Process guest departures by verifying charges and payments. Provide ... more

    3 Days Ago

  • Stonebridge Hospitality Management | Needham, MA

    Stonebridge Hospitality Management | Needham, MA

    Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms upon arrival. Maintain guest records in PMS. Process payments an... more

    3 Days Ago

  • The Landline Company | Framingham, MA

    The Landline Company | Framingham, MA

    Job Description. Job Description. Full-Time Customer Service Agent. Pay Rate.  . $21.00 per hour. Location Information. 19 Flutie Pass, . Framingham, MA. A... more

    3 Days Ago

  • TradeJobsWorkforce | Arlington, MA

    TradeJobsWorkforce | Arlington, MA

    Bring your energy to the role of FedEx Customer Service Agent to perform daily responsibilities with dedication. Stay adaptable in a dynamic, fast-paced en... more

    4 Days Ago

  • TradeJobsWorkforce | Arlington Heights, MA

    TradeJobsWorkforce | Arlington Heights, MA

    Were looking for a FedEx Customer Service Agent to perform daily responsibilities with dedication. Stay adaptable in a dynamic, fast-paced environment. Pro... more

    5 Days Ago

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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