Customer Support Assistant
Alphabe Insight – Boston, MA
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How much does an Assistant MANAGER CUSTOMER SUPPORT make in Massachusetts? As of August 01, 2026, the average salary for an Assistant MANAGER CUSTOMER SUPPORT in Massachusetts is $98,626 per year, which breaks down to an hourly rate of $47.
However, an Assistant MANAGER CUSTOMER SUPPORT's salary can vary significantly. Here's a look at the typical salary range:
Assistant MANAGER CUSTOMER SUPPORT Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
|---|---|---|---|---|
| 75th Percentile | $103,782 | $8,648 | $1,996 | $50 |
| Average | $98,626 | $8,219 | $1,897 | $47 |
| 25th Percentile | $89,408 | $7,451 | $1,719 | $43 |
An Assistant MANAGER CUSTOMER SUPPORT's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of an Assistant MANAGER CUSTOMER SUPPORT's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Technical Customer Support Specialist IV | less than 1 year | $116,458 |
| Technical Customer Support Team Leader | 1-2 years | $82,801 |
| Assistant MANAGER CUSTOMER SUPPORT | 2-4 years | $97,552 |
| Technical Customer Support Manager | 5-8 years | $120,672 |
| Technical Customer Support Senior Manager | over 8 years | $157,837 |
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Assistant MANAGER CUSTOMER SUPPORTs. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Assistant MANAGER CUSTOMER SUPPORT roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Aerospace & Defense sectors offer the strongest compensation, at 15% above the average. In contrast, Assistant MANAGER CUSTOMER SUPPORT positions in Media or Retail & Wholesale typically offer lower base pay, as these industries often view Assistant MANAGER CUSTOMER SUPPORT as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $113,420 | $55.0 | 15% |
| Aerospace & Defense | $110,461 | $53.0 | 12% |
| Pharmaceuticals | $110,461 | $53.0 | 12% |
| Financial Services | $108,488 | $52.0 | 10% |
| Internet | $108,488 | $52.0 | 10% |
Understanding how an Assistant MANAGER CUSTOMER SUPPORT's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $103,782 | $8,648 | $1,996 | $50 |
| Average | $98,626 | $8,219 | $1,897 | $47 |
| 25th Percentile | $89,408 | $7,451 | $1,719 | $43 |
Ready to take the next step in your career? Browse thousands of current Assistant MANAGER CUSTOMER SUPPORT job openings on our job board. Use the search bar below to find your perfect match.
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