What are the main factors that influence a Consumer Support Technician's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Consumer Support Technician?

The Biotechnology industry offers the highest average compensation for Consumer Support Technician roles, with salaries approximately 30% above the market median.

How does experience change A Consumer Support Technician's salary?

A Consumer Support Technician's salary grows with experience: starting around $71,190 for beginners, reaching about $112,923 at mid-level, and approach $161,436 for experts.

What are the highest paying states for a Consumer Support Technician?

Consumer Support Technician salary varies significantly by state. The top 3 highest paying states for Consumer Support Technician roles are District of Columbia $88,919, California $88,581, Massachusetts $87,401. These tech hubs typically pay 10-15% above the national average.

How much do different types of Consumer Support Technician roles make?

Salaries for Consumer Support Technician level roles vary by specialization: VP of Consumer Insights: $220,140; Consumer Insights Director: $189,500; Consumer Loan Director: $181,610; Consumer Marketing Director: $180,500; Consumer Insights Manager: $124,100.

Consumer Support Technician Salary in Massachusetts

How much does a Consumer Support Technician make in Massachusetts? As of September 01, 2026, the average salary for a Consumer Support Technician in Massachusetts is $87,401 per year, which breaks down to an hourly rate of $42.

However, a Consumer Support Technician's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $104,819
Majority Range (25th-75th percentile): $79,019 to $96,518
Entry-Level (10th percentile): $71,388

10% $71,388

50% (Median) $87,401

90% $104,819

Consumer Support Technician Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$96,518	$8,043	$1,856	$46
Average	$87,401	$7,283	$1,681	$42
25th Percentile	$79,019	$6,585	$1,520	$38

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence Consumer Support Technician Salaries

A Consumer Support Technician's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Consumer Support Technician Salaries?

Experience is a primary driver of a Consumer Support Technician's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $71,190
Early Career (1-2 years): $85,502
Mid-Level (2-4 years): $112,923
Senior-Level (5-8 years): $131,288
Expert (over 8 years): $161,436

Job Role	Years of Experience	Average Salary
Technical Support Engineer I	less than 1 year	$71,190
Consumer Support Technician	1-2 years	$85,502
Technical Support Engineer III	2-4 years	$112,923
Technical Support Engineer IV	5-8 years	$131,288
Technical Support Engineer V	over 8 years	$161,436

How Do Consumer Support Technician Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Consumer Support Technicians. For example, consider the average annual salaries in these key locations:

District of Columbia: $88,919.
California: $88,581.
Massachusetts: $87,401.

District of Columbia $88,919 California $88,581 Massachusetts $87,401 Washington $87,080 New Jersey $87,048 Alaska $86,935 Connecticut $85,827 New York $85,377

Hawaii $83,940 Rhode Island $83,265 Maryland $82,807 Minnesota $82,181 Colorado $81,940 Illinois $81,860 Oregon $81,554 Delaware $81,330

New Hampshire $81,188 Virginia $80,872 Pennsylvania $79,948 Nevada $79,482 North Dakota $79,330 Michigan $79,089 Wisconsin $79,001 Vermont $78,824

Texas $78,334 Maine $78,302 Arizona $78,254 Ohio $78,197 Georgia $77,459 Indiana $77,089 Wyoming $77,017 Utah $76,904

Iowa $76,856 Kansas $76,471 Louisiana $76,358 North Carolina $76,318 Missouri $76,302 Florida $75,989 Montana $75,820 Nebraska $75,660

Kentucky $75,571 South Carolina $75,250 Tennessee $75,049 Idaho $74,969 New Mexico $74,383 Oklahoma $74,254 Alabama $73,780 South Dakota $72,985

Arkansas $72,552 West Virginia $72,319 Mississippi $71,620

Top Paying Cities for Consumer Support Technician

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $82,845
Amherst: $83,451
Barre: $84,284

Agawam, MA $82,845

Amherst, MA $83,451

Barre, MA $84,284

Belchertown, MA $83,373

Blandford, MA $83,217

Bondsville, MA $83,387

Brimfield, MA $83,839

Chester, MA $82,871

Chesterfield, MA $82,882

Chicopee, MA $82,835

Cummington, MA $82,658

Easthampton, MA $83,030

East Longmeadow, MA $82,894

East Otis, MA $83,231

Feeding Hills, MA $82,891

Gilbertville, MA $84,056

Goshen, MA $82,875

Granby, MA $83,053

Granville, MA $83,497

Hadley, MA $83,230

Hampden, MA $83,064

Hardwick, MA $84,103

Hatfield, MA $83,245

Haydenville, MA $83,143

Holyoke, MA $82,910

Huntington, MA $82,985

Leeds, MA $83,039

Leverett, MA $83,555

Ludlow, MA $82,987

Monson, MA $83,392

North Amherst, MA $83,394

Northampton, MA $83,096

Florence, MA $83,046

North Hatfield, MA $83,206

Oakham, MA $84,252

Palmer, MA $83,490

Plainfield, MA $82,631

Russell, MA $83,204

Shutesbury, MA $83,683

Southampton, MA $82,984

South Barre, MA $84,250

South Hadley, MA $83,007

Southwick, MA $83,186

Thorndike, MA $83,382

Three Rivers, MA $83,268

Wales, MA $83,765

Ware, MA $83,771

Warren, MA $83,905

West Chesterfield, MA $82,872

Westfield, MA $83,010

West Hatfield, MA $83,161

West Springfield, MA $82,839

West Warren, MA $83,781

Whately, MA $83,211

Wheelwright, MA $84,197

Wilbraham, MA $83,027

Williamsburg, MA $82,971

Woronoco, MA $83,120

Worthington, MA $82,701

Springfield, MA $82,831

Longmeadow, MA $82,860

Indian Orchard, MA $82,868

Pittsfield, MA $82,390

Adams, MA $82,304

Ashley Falls, MA $83,410

Becket, MA $82,621

Berkshire, MA $82,382

Cheshire, MA $82,357

Dalton, MA $82,390

Glendale, MA $82,417

Great Barrington, MA $82,947

Hinsdale, MA $82,455

Housatonic, MA $82,430

Lanesboro, MA $82,325

Lee, MA $82,476

Lenox, MA $82,374

Lenox Dale, MA $82,386

Middlefield, MA $82,523

Mill River, MA $83,206

Monterey, MA $82,933

North Adams, MA $82,262

North Egremont, MA $82,851

Otis, MA $83,006

Richmond, MA $82,301

Sandisfield, MA $83,432

Savoy, MA $82,454

Sheffield, MA $83,276

South Egremont, MA $83,114

Southfield, MA $83,472

South Lee, MA $82,549

Stockbridge, MA $82,375

Tyringham, MA $82,716

West Stockbridge, MA $82,319

Williamstown, MA $82,010

Windsor, MA $82,440

Greenfield, MA $83,338

Ashfield, MA $82,833

Athol, MA $84,321

Bernardston, MA $83,482

Buckland, MA $82,840

Charlemont, MA $82,673

Colrain, MA $83,181

Conway, MA $83,125

Deerfield, MA $83,316

Drury, MA $82,504

Erving, MA $83,774

Heath, MA $82,774

Lake Pleasant, MA $83,611

Millers Falls, MA $83,686

Monroe Bridge, MA $82,379

Montague, MA $83,576

Gill, MA $83,622

New Salem, MA $83,918

Northfield, MA $83,678

Orange, MA $84,038

Petersham, MA $84,265

Rowe, MA $82,546

Royalston, MA $84,099

Shelburne Falls, MA $83,088

South Deerfield, MA $83,269

Sunderland, MA $83,472

Turners Falls, MA $83,566

Warwick, MA $83,724

Wendell, MA $83,801

Wendell Depot, MA $83,830

Fitchburg, MA $84,896

Ashburnham, MA $84,636

Ashby, MA $84,876

Ayer, MA $85,632

Devens, MA $85,438

Baldwinville, MA $84,397

East Templeton, MA $84,488

Gardner, MA $84,581

Westminster, MA $84,588

Groton, MA $85,698

Harvard, MA $85,538

Hubbardston, MA $84,502

Leominster, MA $84,915

Littleton, MA $85,841

Lunenburg, MA $85,184

Pepperell, MA $85,683

Shirley, MA $85,426

Still River, MA $85,326

Templeton, MA $84,485

Townsend, MA $85,371

West Groton, MA $85,542

West Townsend, MA $85,174

Winchendon, MA $84,337

Winchendon Springs, MA $84,413

Auburn, MA $84,156

North Dartmouth, MA $84,655

South Dartmouth, MA $84,661

North Attleboro, MA $84,238

Plainville, MA $84,818

Attleboro Falls, MA $84,357

North Dighton, MA $84,542

Norton, MA $85,677

Raynham, MA $86,132

Raynham Center, MA $86,045

Rehoboth, MA $83,678

Rochester, MA $84,859

Seekonk, MA $83,293

Swansea, MA $83,832

Berkley, MA $84,944

Taunton, MA $85,449

Westport, MA $84,627

Westport Point, MA $84,618

Berlin, MA $84,760

Cataumet, MA $85,046

Blackstone, MA $84,431

Boylston, MA $84,296

Brookfield, MA $84,118

Charlton, MA $84,222

Charlton City, MA $84,225

Charlton Depot, MA $84,225

Clinton, MA $84,648

East Brookfield, MA $84,187

Douglas, MA $84,332

East Princeton, MA $84,504

Fiskdale, MA $84,082

Grafton, MA $84,253

Holden, MA $84,174

Holland, MA $83,944

Jefferson, MA $84,246

Lancaster, MA $85,049

Leicester, MA $84,164

Linwood, MA $84,466

Manchaug, MA $84,269

Millbury, MA $84,163

Millville, MA $84,374

New Braintree, MA $84,164

Northborough, MA $84,424

Northbridge, MA $84,439

North Brookfield, MA $84,191

North Grafton, MA $84,203

North Oxford, MA $84,196

North Uxbridge, MA $84,391

Oxford, MA $84,238

Princeton, MA $84,494

Rochdale, MA $84,170

Rutland, MA $84,298

Shrewsbury, MA $84,174

Southbridge, MA $84,205

South Grafton, MA $84,305

South Lancaster, MA $84,850

Spencer, MA $84,193

Sterling, MA $84,601

Sturbridge, MA $84,145

Upton, MA $84,540

Uxbridge, MA $84,417

Webster, MA $84,301

Dudley, MA $84,272

Westborough, MA $84,492

West Boylston, MA $84,262

West Brookfield, MA $84,027

West Millbury, MA $84,172

Whitinsville, MA $84,413

Sutton, MA $84,259

Worcester, MA $84,140

East Walpole, MA $86,775

Cherry Valley, MA $84,150

Paxton, MA $84,177

Framingham, MA $86,102

Village Of Nagog Woods, MA $85,962

Boxborough, MA $85,687

Acton, MA $85,959

Ashland, MA $85,579

Bedford, MA $86,314

Hanscom Afb, MA $86,785

Bolton, MA $85,199

Carlisle, MA $86,048

Concord, MA $86,264

Fayville, MA $85,421

Holliston, MA $85,556

Hopedale, MA $84,842

Hopkinton, MA $84,943

Hudson, MA $85,323

Marlborough, MA $85,183

Maynard, MA $85,932

Mendon, MA $84,690

Milford, MA $84,981

Natick, MA $87,159

Sherborn, MA $86,564

Southborough, MA $85,172

Foxboro, MA $86,087

Franklin, MA $85,168

Greenbush, MA $86,916

Green Harbor, MA $86,447

Hingham, MA $87,484

Hull, MA $88,365

Humarock, MA $86,554

Mansfield, MA $85,958

Marshfield, MA $86,493

Marshfield Hills, MA $86,637

Medfield, MA $86,735

Medway, MA $85,541

Millis, MA $86,178

Minot, MA $86,916

Norfolk, MA $85,927

North Marshfield, MA $86,447

North Scituate, MA $87,063

Norwell, MA $86,829

Norwood, MA $87,270

Ocean Bluff, MA $86,447

Scituate, MA $87,000

Sharon, MA $86,547

Sheldonville, MA $85,184

South Walpole, MA $86,233

Stoughton, MA $86,614

Walpole, MA $86,568

Westwood, MA $87,778

Wrentham, MA $85,169

Boston, MA $89,240

Roxbury, MA $89,234

Roxbury Crossing, MA $89,235

Dorchester, MA $89,210

Dorchester Center, MA $89,146

Mattapan, MA $89,091

Charlestown, MA $89,229

Jamaica Plain, MA $89,197

Roslindale, MA $89,074

West Roxbury, MA $88,943

Allston, MA $89,214

Brighton, MA $89,169

Hyde Park, MA $88,804

Readville, MA $88,752

Cambridge, MA $89,181

Somerville, MA $89,222

Malden, MA $89,046

Everett, MA $89,171

Chelsea, MA $89,181

Revere, MA $89,043

Winthrop, MA $89,122

Medford, MA $89,085

West Medford, MA $89,014

Quincy, MA $88,507

Melrose, MA $88,766

Stoneham, MA $88,357

Braintree, MA $87,575

Milton, MA $88,647

Milton Village, MA $88,934

Weymouth, MA $87,455

East Weymouth, MA $87,552

South Weymouth, MA $86,831

North Weymouth, MA $88,308

East Boston, MA $89,239

Brockton, MA $86,574

Avon, MA $86,612

Bridgewater, MA $86,380

Bryantville, MA $86,444

Carver, MA $85,559

Duxbury, MA $86,209

East Bridgewater, MA $86,543

Easton, MA $86,557

Elmwood, MA $86,505

Halifax, MA $86,364

Hanover, MA $86,648

Hanson, MA $86,486

Holbrook, MA $86,651

Middleboro, MA $85,452

Manomet, MA $85,704

Lakeville, MA $85,197

Monponsett, MA $86,394

Abington, MA $86,616

North Carver, MA $85,804

North Easton, MA $86,573

North Pembroke, MA $86,507

Pembroke, MA $86,470

Plymouth, MA $85,590

Kingston, MA $86,134

South Carver, MA $85,446

Plympton, MA $86,098

Randolph, MA $86,964

Rockland, MA $86,656

South Easton, MA $86,508

West Bridgewater, MA $86,568

White Horse Beach, MA $85,753

Whitman, MA $86,584

Lexington, MA $87,660

Brookline, MA $89,196

Brookline Village, MA $89,208

Waltham, MA $88,197

North Waltham, MA $88,688

New Town, MA $88,965

Babson Park, MA $88,174

Newton, MA $89,036

Newton Center, MA $88,976

Newtonville, MA $88,916

Newton Highlands, MA $88,899

Newton Lower Falls, MA $88,496

Newton Upper Falls, MA $88,796

West Newton, MA $88,773

Auburndale, MA $88,598

Chestnut Hill, MA $89,136

Waban, MA $88,736

Watertown, MA $89,112

Arlington, MA $88,891

Arlington Heights, MA $88,847

Belmont, MA $88,951

Waverley, MA $89,033

Wellesley Hills, MA $88,173

Wellesley, MA $87,857

Needham, MA $88,343

Weston, MA $87,813

Needham Heights, MA $88,651

Nonantum, MA $88,965

Buzzards Bay, MA $85,251

Lincoln, MA $87,130

Stow, MA $85,631

Sudbury, MA $86,324

Wayland, MA $87,053

Woodville, MA $84,877

Woburn, MA $87,565

Burlington, MA $86,764

Andover, MA $85,013

Billerica, MA $86,037

Chelmsford, MA $86,095

Dracut, MA $85,946

Dunstable, MA $85,910

Haverhill, MA $84,933

Georgetown, MA $85,071

Groveland, MA $84,988

Lawrence, MA $84,831

Methuen, MA $84,846

North Andover, MA $84,933

Lowell, MA $86,107

Merrimac, MA $84,890

North Billerica, MA $86,073

North Chelmsford, MA $86,085

North Reading, MA $85,775

Nutting Lake, MA $86,078

Pinehurst, MA $86,175

Reading, MA $86,610

Tewksbury, MA $85,779

Tyngsboro, MA $85,994

Wakefield, MA $87,672

West Boxford, MA $85,088

Westford, MA $86,000

Wilmington, MA $85,853

Winchester, MA $88,533

Lynn, MA $88,422

Saugus, MA $88,535

Swampscott, MA $87,995

Nahant, MA $88,685

Amesbury, MA $84,842

Beverly, MA $86,428

Boxford, MA $85,052

Byfield, MA $85,127

Danvers, MA $86,260

Essex, MA $85,763

Gloucester, MA $85,857

Hamilton, MA $85,930

Hathorne, MA $85,971

Chilmark, MA $84,929

East Falmouth, MA $85,086

East Sandwich, MA $85,448

East Wareham, MA $85,232

Edgartown, MA $85,195

Falmouth, MA $84,967

Woods Hole, MA $84,796

Menemsha, MA $84,960

Monument Beach, MA $85,106

Nantucket, MA $85,682

North Falmouth, MA $84,996

Oak Bluffs, MA $85,109

Onset, MA $85,127

Pocasset, MA $85,074

Sagamore, MA $85,372

Sagamore Beach, MA $85,413

Sandwich, MA $85,383

Siasconset, MA $85,593

Silver Beach, MA $84,959

Vineyard Haven, MA $85,025

Wareham, MA $85,056

West Chop, MA $85,049

West Falmouth, MA $84,943

West Tisbury, MA $85,002

West Wareham, MA $85,019

Hyannis, MA $85,744

Barnstable, MA $85,557

Brewster, MA $85,675

Centerville, MA $85,527

Chatham, MA $85,733

Cotuit, MA $85,355

Ipswich, MA $85,457

Cummaquid, MA $85,583

Lynnfield, MA $86,915

Manchester, MA $86,283

Marblehead, MA $87,301

Middleton, MA $85,594

Newburyport, MA $84,959

Newbury, MA $85,114

Salisbury, MA $84,779

Peabody, MA $87,044

Prides Crossing, MA $86,481

Rockport, MA $85,683

Rowley, MA $85,259

Salem, MA $87,016

South Hamilton, MA $85,792

Topsfield, MA $85,517

Wenham, MA $86,004

West Newbury, MA $84,987

Accord, MA $86,888

Bellingham, MA $84,818

Brant Rock, MA $86,273

Canton, MA $87,019

Cohasset, MA $87,468

Dedham, MA $88,504

Dover, MA $87,406

East Mansfield, MA $86,297

Dennis, MA $85,654

Dennis Port, MA $85,823

East Dennis, MA $85,591

Eastham, MA $85,559

East Orleans, MA $85,241

Forestdale, MA $85,269

Harwich, MA $85,747

Harwich Port, MA $85,787

Hyannis Port, MA $85,585

Marstons Mills, MA $85,433

Mashpee, MA $85,245

North Chatham, MA $85,716

North Eastham, MA $85,558

North Truro, MA $85,408

Orleans, MA $85,634

Osterville, MA $85,442

Provincetown, MA $85,539

South Chatham, MA $85,753

South Dennis, MA $85,752

South Harwich, MA $85,765

South Orleans, MA $85,661

South Wellfleet, MA $85,379

South Yarmouth, MA $85,800

Truro, MA $85,343

Wellfleet, MA $85,445

West Barnstable, MA $85,543

West Chatham, MA $85,746

West Dennis, MA $85,767

West Harwich, MA $85,788

West Hyannisport, MA $85,637

West Yarmouth, MA $85,731

Yarmouth Port, MA $85,691

Assonet, MA $84,734

Attleboro, MA $83,978

Chartley, MA $85,755

Cuttyhunk, MA $84,757

Dartmouth, MA $84,657

Dighton, MA $84,265

East Freetown, MA $84,751

East Taunton, MA $85,389

Fairhaven, MA $84,658

Fall River, MA $84,511

Somerset, MA $84,099

Marion, MA $84,843

Mattapoisett, MA $84,701

New Bedford, MA $84,654

Acushnet, MA $84,683

Consumer Support Technician Salary by Industry: Top Paying Sectors

For Consumer Support Technician roles, the industry you choose can affect earning potential by as much as 70% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Aerospace & Defense sectors offer the strongest compensation, at 30% above the average. In contrast, Consumer Support Technician positions in Software & Networking or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Consumer Support Technician as a support function rather than a direct revenue driver.

The top paying industries for a Consumer Support Technician

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Biotechnology	$113,621	$55.0	30%
Aerospace & Defense	$104,881	$50.0	20%

Consumer Support Technician Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Consumer Support Technician's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$79,019

Average $87,401/year

$96,518

$6,585

Average $7,283/month

$8,043

$1,520

Average $1,681/week

$1,856

$38

Average $42/hour

$46

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$96,518	$8,043	$1,856	$46
Average	$87,401	$7,283	$1,681	$42
25th Percentile	$79,019	$6,585	$1,520	$38

Find Your Next Consumer Support Technician Job

Ready to take the next step in your career? Browse thousands of current Consumer Support Technician job openings on our job board. Use the search bar below to find your perfect match.

CGL Electronic Security | Boston, MA

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Paragus Strategic IT | Hadley, MA

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CGL Electronic Security | Westwood, MA

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Consumer Support Technician Salary in Massachusetts

Check out Consumer Support Technician Job Openings in Massachusetts

Key Factors That Influence Consumer Support Technician Salaries

How Experience Level Affects Consumer Support Technician Salaries?

How Do Consumer Support Technician Salaries Vary from State to State?

Top Paying Cities for Consumer Support Technician

Consumer Support Technician Salary by Industry: Top Paying Sectors

The top paying industries for a Consumer Support Technician

Consumer Support Technician Salary: Hourly Rate, Weekly Pay, and Monthly Pay

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Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Consumer Support Technician Salary in Massachusetts

Check out Consumer Support Technician Job Openings in Massachusetts

Key Factors That Influence Consumer Support Technician Salaries

How Experience Level Affects Consumer Support Technician Salaries?

How Do Consumer Support Technician Salaries Vary from State to State?

Top Paying Cities for Consumer Support Technician

Consumer Support Technician Salary by Industry: Top Paying Sectors

The top paying industries for a Consumer Support Technician

Consumer Support Technician Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Consumer Support Technician

Find Your Next Consumer Support Technician Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?