What are the main factors that influence a Help Desk Associate's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Help Desk Associate?

The Aerospace & Defense industry offers the highest average compensation for Help Desk Associate roles, with salaries approximately 10% above the market median.

How does experience change A Help Desk Associate's salary?

A Help Desk Associate's salary grows with experience: starting around $54,294 for beginners, reaching about $71,341 at mid-level, and approach $88,360 for experts.

What are the highest paying states for a Help Desk Associate?

Help Desk Associate salary varies significantly by state. The top 3 highest paying states for Help Desk Associate roles are District of Columbia $65,895, California $65,645, Massachusetts $64,770. These tech hubs typically pay 10-15% above the national average.

How much do different types of Help Desk Associate roles make?

Salaries for Help Desk Associate level roles vary by specialization: Help Desk Technician IV: $73,600; Help Desk Associate I: $66,975; Help Desk Senior Technician: $66,805; Help Desk Technician III: $66,800; Help Desk Support Specialist III: $66,707.

Help Desk Associate Salary in Massachusetts

How much does a Help Desk Associate make in Massachusetts? As of August 01, 2026, the average salary for a Help Desk Associate in Massachusetts is $64,770 per year, which breaks down to an hourly rate of $31.

However, a Help Desk Associate's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $80,726
Majority Range (25th-75th percentile): $58,773 to $73,122
Entry-Level (10th percentile): $53,313

10% $53,313

50% (Median) $64,770

90% $80,726

Help Desk Associate Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$73,122	$6,094	$1,406	$35
Average	$64,770	$5,398	$1,246	$31
25th Percentile	$58,773	$4,898	$1,130	$28

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence Help Desk Associate Salaries

A Help Desk Associate's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Help Desk Associate Salaries?

Experience is a primary driver of a Help Desk Associate's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $54,294
Early Career (1-2 years): $63,030
Mid-Level (2-4 years): $71,341
Senior-Level (5-8 years): $78,649
Expert (over 8 years): $88,360

Job Role	Years of Experience	Average Salary
Help Desk Support Specialist I	less than 1 year	$54,294
Help Desk Associate	1-2 years	$63,030
Help Desk Support Specialist III	2-4 years	$71,341
Help Desk Support Specialist IV	5-8 years	$78,649
Help Desk Supervisor	over 8 years	$88,360

How Do Help Desk Associate Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Help Desk Associates. For example, consider the average annual salaries in these key locations:

District of Columbia: $65,895.
California: $65,645.
Massachusetts: $64,770.

District of Columbia $65,895 California $65,645 Massachusetts $64,770 Washington $64,532 New Jersey $64,509 Alaska $64,425 Connecticut $63,604 New York $63,271

Hawaii $62,205 Rhode Island $61,705 Maryland $61,366 Minnesota $60,902 Colorado $60,723 Illinois $60,664 Oregon $60,438 Delaware $60,271

New Hampshire $60,166 Virginia $59,932 Pennsylvania $59,247 Nevada $58,902 North Dakota $58,789 Michigan $58,611 Wisconsin $58,545 Vermont $58,414

Texas $58,051 Maine $58,027 Arizona $57,992 Ohio $57,950 Georgia $57,402 Indiana $57,129 Wyoming $57,075 Utah $56,992

Iowa $56,956 Kansas $56,670 Louisiana $56,587 North Carolina $56,557 Missouri $56,545 Florida $56,313 Montana $56,188 Nebraska $56,069

Kentucky $56,004 South Carolina $55,766 Tennessee $55,617 Idaho $55,557 New Mexico $55,123 Oklahoma $55,028 Alabama $54,677 South Dakota $54,087

Arkansas $53,766 West Virginia $53,593 Mississippi $53,076

Top Paying Cities for Help Desk Associate

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $61,394
Amherst: $61,843
Barre: $62,461

Agawam, MA $61,394

Amherst, MA $61,843

Barre, MA $62,461

Belchertown, MA $61,785

Blandford, MA $61,670

Bondsville, MA $61,796

Brimfield, MA $62,131

Chester, MA $61,414

Chesterfield, MA $61,421

Chicopee, MA $61,386

Cummington, MA $61,255

Easthampton, MA $61,531

East Longmeadow, MA $61,430

East Otis, MA $61,680

Feeding Hills, MA $61,428

Gilbertville, MA $62,292

Goshen, MA $61,416

Granby, MA $61,548

Granville, MA $61,877

Hadley, MA $61,679

Hampden, MA $61,557

Hardwick, MA $62,326

Hatfield, MA $61,690

Haydenville, MA $61,615

Holyoke, MA $61,442

Huntington, MA $61,498

Leeds, MA $61,538

Leverett, MA $61,920

Ludlow, MA $61,499

Monson, MA $61,799

North Amherst, MA $61,801

Northampton, MA $61,580

Florence, MA $61,543

North Hatfield, MA $61,662

Oakham, MA $62,437

Palmer, MA $61,872

Plainfield, MA $61,236

Russell, MA $61,660

Shutesbury, MA $62,015

Southampton, MA $61,497

South Barre, MA $62,436

South Hadley, MA $61,514

Southwick, MA $61,647

Thorndike, MA $61,792

Three Rivers, MA $61,708

Wales, MA $62,076

Ware, MA $62,080

Warren, MA $62,180

West Chesterfield, MA $61,414

Westfield, MA $61,517

West Hatfield, MA $61,629

West Springfield, MA $61,390

West Warren, MA $62,088

Whately, MA $61,665

Wheelwright, MA $62,396

Wilbraham, MA $61,529

Williamsburg, MA $61,488

Woronoco, MA $61,598

Worthington, MA $61,288

Springfield, MA $61,384

Longmeadow, MA $61,405

Indian Orchard, MA $61,411

Pittsfield, MA $61,057

Adams, MA $60,993

Ashley Falls, MA $61,813

Becket, MA $61,228

Berkshire, MA $61,051

Cheshire, MA $61,032

Dalton, MA $61,057

Glendale, MA $61,077

Great Barrington, MA $61,470

Hinsdale, MA $61,105

Housatonic, MA $61,086

Lanesboro, MA $61,008

Lee, MA $61,120

Lenox, MA $61,045

Lenox Dale, MA $61,054

Middlefield, MA $61,155

Mill River, MA $61,662

Monterey, MA $61,459

North Adams, MA $60,962

North Egremont, MA $61,398

Otis, MA $61,514

Richmond, MA $60,991

Sandisfield, MA $61,829

Savoy, MA $61,104

Sheffield, MA $61,714

South Egremont, MA $61,593

Southfield, MA $61,859

South Lee, MA $61,174

Stockbridge, MA $61,046

Tyringham, MA $61,299

West Stockbridge, MA $61,004

Williamstown, MA $60,775

Windsor, MA $61,094

Greenfield, MA $61,760

Ashfield, MA $61,385

Athol, MA $62,488

Bernardston, MA $61,866

Buckland, MA $61,391

Charlemont, MA $61,267

Colrain, MA $61,643

Conway, MA $61,602

Deerfield, MA $61,743

Drury, MA $61,141

Erving, MA $62,083

Heath, MA $61,342

Lake Pleasant, MA $61,962

Millers Falls, MA $62,017

Monroe Bridge, MA $61,049

Montague, MA $61,936

Gill, MA $61,970

New Salem, MA $62,189

Northfield, MA $62,011

Orange, MA $62,278

Petersham, MA $62,446

Rowe, MA $61,173

Royalston, MA $62,324

Shelburne Falls, MA $61,574

South Deerfield, MA $61,708

Sunderland, MA $61,859

Turners Falls, MA $61,929

Warwick, MA $62,045

Wendell, MA $62,103

Wendell Depot, MA $62,124

Fitchburg, MA $62,914

Ashburnham, MA $62,721

Ashby, MA $62,899

Ayer, MA $63,459

Devens, MA $63,316

Baldwinville, MA $62,545

East Templeton, MA $62,612

Gardner, MA $62,681

Westminster, MA $62,686

Groton, MA $63,509

Harvard, MA $63,390

Hubbardston, MA $62,622

Leominster, MA $62,928

Littleton, MA $63,615

Lunenburg, MA $63,127

Pepperell, MA $63,497

Shirley, MA $63,307

Still River, MA $63,233

Templeton, MA $62,609

Townsend, MA $63,266

West Groton, MA $63,393

West Townsend, MA $63,120

Winchendon, MA $62,500

Winchendon Springs, MA $62,556

Auburn, MA $62,366

North Dartmouth, MA $62,736

South Dartmouth, MA $62,740

North Attleboro, MA $62,426

Plainville, MA $62,856

Attleboro Falls, MA $62,515

North Dighton, MA $62,652

Norton, MA $63,493

Raynham, MA $63,830

Raynham Center, MA $63,765

Rehoboth, MA $62,011

Rochester, MA $62,887

Seekonk, MA $61,726

Swansea, MA $62,126

Berkley, MA $62,950

Taunton, MA $63,324

Westport, MA $62,715

Westport Point, MA $62,708

Berlin, MA $62,813

Cataumet, MA $63,025

Blackstone, MA $62,570

Boylston, MA $62,470

Brookfield, MA $62,337

Charlton, MA $62,415

Charlton City, MA $62,417

Charlton Depot, MA $62,417

Clinton, MA $62,730

East Brookfield, MA $62,389

Douglas, MA $62,496

East Princeton, MA $62,624

Fiskdale, MA $62,311

Grafton, MA $62,437

Holden, MA $62,379

Holland, MA $62,208

Jefferson, MA $62,433

Lancaster, MA $63,028

Leicester, MA $62,371

Linwood, MA $62,595

Manchaug, MA $62,449

Millbury, MA $62,371

Millville, MA $62,527

New Braintree, MA $62,372

Northborough, MA $62,564

Northbridge, MA $62,575

North Brookfield, MA $62,392

North Grafton, MA $62,400

North Oxford, MA $62,395

North Uxbridge, MA $62,540

Oxford, MA $62,426

Princeton, MA $62,616

Rochdale, MA $62,376

Rutland, MA $62,471

Shrewsbury, MA $62,379

Southbridge, MA $62,402

South Grafton, MA $62,476

South Lancaster, MA $62,880

Spencer, MA $62,393

Sterling, MA $62,695

Sturbridge, MA $62,358

Upton, MA $62,650

Uxbridge, MA $62,559

Webster, MA $62,473

Dudley, MA $62,452

Westborough, MA $62,615

West Boylston, MA $62,444

West Brookfield, MA $62,270

West Millbury, MA $62,377

Whitinsville, MA $62,556

Sutton, MA $62,442

Worcester, MA $62,354

East Walpole, MA $64,307

Cherry Valley, MA $62,361

Paxton, MA $62,381

Framingham, MA $63,808

Village Of Nagog Woods, MA $63,704

Boxborough, MA $63,500

Acton, MA $63,701

Ashland, MA $63,420

Bedford, MA $63,965

Hanscom Afb, MA $64,314

Bolton, MA $63,138

Carlisle, MA $63,768

Concord, MA $63,928

Fayville, MA $63,303

Holliston, MA $63,403

Hopedale, MA $62,874

Hopkinton, MA $62,949

Hudson, MA $63,230

Marlborough, MA $63,127

Maynard, MA $63,682

Mendon, MA $62,761

Milford, MA $62,977

Natick, MA $64,591

Sherborn, MA $64,150

Southborough, MA $63,119

Foxboro, MA $63,797

Franklin, MA $63,115

Greenbush, MA $64,411

Green Harbor, MA $64,063

Hingham, MA $64,832

Hull, MA $65,485

Humarock, MA $64,143

Mansfield, MA $63,701

Marshfield, MA $64,097

Marshfield Hills, MA $64,204

Medfield, MA $64,277

Medway, MA $63,392

Millis, MA $63,864

Minot, MA $64,411

Norfolk, MA $63,678

North Marshfield, MA $64,063

North Scituate, MA $64,520

Norwell, MA $64,347

Norwood, MA $64,673

Ocean Bluff, MA $64,063

Scituate, MA $64,473

Sharon, MA $64,138

Sheldonville, MA $63,127

South Walpole, MA $63,905

Stoughton, MA $64,187

Walpole, MA $64,153

Westwood, MA $65,050

Wrentham, MA $63,116

Boston, MA $66,133

Roxbury, MA $66,129

Roxbury Crossing, MA $66,130

Dorchester, MA $66,111

Dorchester Center, MA $66,064

Mattapan, MA $66,023

Charlestown, MA $66,125

Jamaica Plain, MA $66,101

Roslindale, MA $66,010

West Roxbury, MA $65,913

Allston, MA $66,114

Brighton, MA $66,081

Hyde Park, MA $65,810

Readville, MA $65,771

Cambridge, MA $66,089

Somerville, MA $66,120

Malden, MA $65,990

Everett, MA $66,082

Chelsea, MA $66,090

Revere, MA $65,987

Winthrop, MA $66,046

Medford, MA $66,018

West Medford, MA $65,965

Quincy, MA $65,590

Melrose, MA $65,782

Stoneham, MA $65,479

Braintree, MA $64,900

Milton, MA $65,693

Milton Village, MA $65,907

Weymouth, MA $64,810

East Weymouth, MA $64,882

South Weymouth, MA $64,348

North Weymouth, MA $65,442

East Boston, MA $66,133

Brockton, MA $64,157

Avon, MA $64,186

Bridgewater, MA $64,014

Bryantville, MA $64,062

Carver, MA $63,405

Duxbury, MA $63,887

East Bridgewater, MA $64,135

Easton, MA $64,145

Elmwood, MA $64,107

Halifax, MA $64,002

Hanover, MA $64,213

Hanson, MA $64,093

Holbrook, MA $64,215

Middleboro, MA $63,326

Manomet, MA $63,513

Lakeville, MA $63,137

Monponsett, MA $64,024

Abington, MA $64,189

North Carver, MA $63,587

North Easton, MA $64,157

North Pembroke, MA $64,108

Pembroke, MA $64,081

Plymouth, MA $63,428

Kingston, MA $63,831

South Carver, MA $63,322

Plympton, MA $63,805

Randolph, MA $64,447

Rockland, MA $64,218

South Easton, MA $64,109

West Bridgewater, MA $64,153

White Horse Beach, MA $63,549

Whitman, MA $64,165

Lexington, MA $64,963

Brookline, MA $66,101

Brookline Village, MA $66,109

Waltham, MA $65,360

North Waltham, MA $65,724

New Town, MA $65,929

Babson Park, MA $65,344

Newton, MA $65,982

Newton Center, MA $65,937

Newtonville, MA $65,893

Newton Highlands, MA $65,880

Newton Lower Falls, MA $65,582

Newton Upper Falls, MA $65,804

West Newton, MA $65,788

Auburndale, MA $65,658

Chestnut Hill, MA $66,056

Waban, MA $65,760

Watertown, MA $66,038

Arlington, MA $65,875

Arlington Heights, MA $65,842

Belmont, MA $65,919

Waverley, MA $65,980

Wellesley Hills, MA $65,342

Wellesley, MA $65,108

Needham, MA $65,469

Weston, MA $65,076

Needham Heights, MA $65,697

Nonantum, MA $65,929

Buzzards Bay, MA $63,177

Lincoln, MA $64,570

Stow, MA $63,459

Sudbury, MA $63,972

Wayland, MA $64,513

Woodville, MA $62,900

Woburn, MA $64,892

Burlington, MA $64,298

Andover, MA $63,001

Billerica, MA $63,760

Chelmsford, MA $63,803

Dracut, MA $63,692

Dunstable, MA $63,665

Haverhill, MA $62,941

Georgetown, MA $63,044

Groveland, MA $62,982

Lawrence, MA $62,866

Methuen, MA $62,877

North Andover, MA $62,941

Lowell, MA $63,812

Merrimac, MA $62,910

North Billerica, MA $63,786

North Chelmsford, MA $63,795

North Reading, MA $63,566

Nutting Lake, MA $63,790

Pinehurst, MA $63,862

Reading, MA $64,184

Tewksbury, MA $63,568

Tyngsboro, MA $63,728

Wakefield, MA $64,972

West Boxford, MA $63,056

Westford, MA $63,732

Wilmington, MA $63,623

Winchester, MA $65,610

Lynn, MA $65,527

Saugus, MA $65,611

Swampscott, MA $65,211

Nahant, MA $65,722

Amesbury, MA $62,874

Beverly, MA $64,049

Boxford, MA $63,030

Byfield, MA $63,085

Danvers, MA $63,925

Essex, MA $63,557

Gloucester, MA $63,626

Hamilton, MA $63,680

Hathorne, MA $63,710

Chilmark, MA $62,939

East Falmouth, MA $63,055

East Sandwich, MA $63,323

East Wareham, MA $63,163

Edgartown, MA $63,136

Falmouth, MA $62,966

Woods Hole, MA $62,840

Menemsha, MA $62,961

Monument Beach, MA $63,069

Nantucket, MA $63,496

North Falmouth, MA $62,989

Oak Bluffs, MA $63,072

Onset, MA $63,085

Pocasset, MA $63,046

Sagamore, MA $63,267

Sagamore Beach, MA $63,297

Sandwich, MA $63,275

Siasconset, MA $63,431

Silver Beach, MA $62,961

Vineyard Haven, MA $63,009

Wareham, MA $63,033

West Chop, MA $63,027

West Falmouth, MA $62,949

West Tisbury, MA $62,993

West Wareham, MA $63,005

Hyannis, MA $63,543

Barnstable, MA $63,404

Brewster, MA $63,491

Centerville, MA $63,382

Chatham, MA $63,534

Cotuit, MA $63,255

Ipswich, MA $63,330

Cummaquid, MA $63,423

Lynnfield, MA $64,410

Manchester, MA $63,942

Marblehead, MA $64,696

Middleton, MA $63,431

Newburyport, MA $62,961

Newbury, MA $63,075

Salisbury, MA $62,827

Peabody, MA $64,506

Prides Crossing, MA $64,089

Rockport, MA $63,497

Rowley, MA $63,183

Salem, MA $64,485

South Hamilton, MA $63,578

Topsfield, MA $63,374

Wenham, MA $63,735

West Newbury, MA $62,981

Accord, MA $64,390

Bellingham, MA $62,856

Brant Rock, MA $63,934

Canton, MA $64,487

Cohasset, MA $64,820

Dedham, MA $65,588

Dover, MA $64,774

East Mansfield, MA $63,952

Dennis, MA $63,476

Dennis Port, MA $63,601

East Dennis, MA $63,429

Eastham, MA $63,405

East Orleans, MA $63,169

Forestdale, MA $63,190

Harwich, MA $63,545

Harwich Port, MA $63,574

Hyannis Port, MA $63,425

Marstons Mills, MA $63,312

Mashpee, MA $63,172

North Chatham, MA $63,522

North Eastham, MA $63,405

North Truro, MA $63,293

Orleans, MA $63,461

Osterville, MA $63,319

Provincetown, MA $63,391

South Chatham, MA $63,549

South Dennis, MA $63,549

South Harwich, MA $63,558

South Orleans, MA $63,481

South Wellfleet, MA $63,272

South Yarmouth, MA $63,584

Truro, MA $63,246

Wellfleet, MA $63,321

West Barnstable, MA $63,393

West Chatham, MA $63,544

West Dennis, MA $63,560

West Harwich, MA $63,575

West Hyannisport, MA $63,463

West Yarmouth, MA $63,533

Yarmouth Port, MA $63,503

Assonet, MA $62,794

Attleboro, MA $62,234

Chartley, MA $63,550

Cuttyhunk, MA $62,811

Dartmouth, MA $62,737

Dighton, MA $62,446

East Freetown, MA $62,806

East Taunton, MA $63,280

Fairhaven, MA $62,738

Fall River, MA $62,629

Somerset, MA $62,324

Marion, MA $62,875

Mattapoisett, MA $62,769

New Bedford, MA $62,735

Acushnet, MA $62,756

Help Desk Associate Salary by Industry: Top Paying Sectors

For Help Desk Associate roles, the industry you choose can affect earning potential by as much as 20% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 10% above the average. In contrast, Help Desk Associate positions in Transportation or Telecom typically offer lower base pay, as these industries often view Help Desk Associate as a support function rather than a direct revenue driver.

The top paying industries for a Help Desk Associate

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Aerospace & Defense	$71,247	$34.0	10%
Biotechnology	$71,247	$34.0	10%
Business Services	$71,247	$34.0	10%
Chemicals	$71,247	$34.0	10%
Construction	$71,247	$34.0	10%

Help Desk Associate Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Help Desk Associate's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$58,773

Average $64,770/year

$73,122

$4,898

Average $5,398/month

$6,094

$1,130

Average $1,246/week

$1,406

$28

Average $31/hour

$35

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$73,122	$6,094	$1,406	$35
Average	$64,770	$5,398	$1,246	$31
25th Percentile	$58,773	$4,898	$1,130	$28

Find Your Next Help Desk Associate Job

Ready to take the next step in your career? Browse thousands of current Help Desk Associate job openings on our job board. Use the search bar below to find your perfect match.

Ecruit | Beverly, MA

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Help Desk Associate Salary in Massachusetts

Check out Help Desk Associate Job Openings in Massachusetts

Key Factors That Influence Help Desk Associate Salaries

How Experience Level Affects Help Desk Associate Salaries?

How Do Help Desk Associate Salaries Vary from State to State?

Top Paying Cities for Help Desk Associate

Help Desk Associate Salary by Industry: Top Paying Sectors

The top paying industries for a Help Desk Associate

Help Desk Associate Salary: Hourly Rate, Weekly Pay, and Monthly Pay

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Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Help Desk Associate Salary in Massachusetts

Check out Help Desk Associate Job Openings in Massachusetts

Key Factors That Influence Help Desk Associate Salaries

How Experience Level Affects Help Desk Associate Salaries?

How Do Help Desk Associate Salaries Vary from State to State?

Top Paying Cities for Help Desk Associate

Help Desk Associate Salary by Industry: Top Paying Sectors

The top paying industries for a Help Desk Associate

Help Desk Associate Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Help Desk Associate

Find Your Next Help Desk Associate Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?