What is the average Technical Writer salary for Worcester, MA?
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As of March 26, 2024, the average Technical Writer salary in Worcester, MA is $98,505. The chart below represents localized salaries for some of our most popular Technical Writer job titles in Worcester, MA. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Technical Writer job titles in Worcester, MA. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Technical Writer Salaries in Worcester, MA
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Technical Writer IV | $121,660 | $58.49 | Worcester, MA | March 26, 2024 |
| Technical Writer I | $67,112 | $32.27 | Worcester, MA | March 26, 2024 |
| Technical Writer II | $80,127 | $38.52 | Worcester, MA | March 26, 2024 |
| Technical Writer III | $100,966 | $48.54 | Worcester, MA | March 26, 2024 |
| Technical Customer Support Team Leader | $80,021 | $38.47 | Worcester, MA | March 26, 2024 |
| Specifications Writer | $68,805 | $33.08 | Worcester, MA | March 26, 2024 |
| Technical Trainer IV | $122,525 | $58.91 | Worcester, MA | March 26, 2024 |
| Technical Trainer I | $67,627 | $32.51 | Worcester, MA | March 26, 2024 |
| Technical Customer Support Manager | $120,614 | $57.99 | Worcester, MA | March 26, 2024 |
| Technical Customer Support Supervisor | $96,085 | $46.19 | Worcester, MA | March 26, 2024 |
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Creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Requires a bachelor's degree. Typically reports to a manager. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. Typically requires 7+ years of related experience. Technical Writer IV Salaries in Worcester, MAAlternate Job Titles:Technical Product Documentation Writer IV, Technical Writer - Project Lead Specialist, Technical Writer IV
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Creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience. Technical Writer I Salaries in Worcester, MAAlternate Job Titles:Entry Technical Writer, Technical Product Documentation Writer I, Technical Writer I
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Creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. Technical Writer II Salaries in Worcester, MAAlternate Job Titles:Intermediate Technical Writer, Technical Product Documentation Writer II, Technical Writer II
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Creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Requires a bachelor's degree. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 4 to 7 years of related experience. Technical Writer III Salaries in Worcester, MAAlternate Job Titles:Senior Technical Writer, Technical Product Documentation Writer III, Technical Writer III
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Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Technical Customer Support Team Leader Salaries in Worcester, MAAlternate Job Titles:Technical Customer Support Team Supervisor, Technical Customer Support Team LeaderCategory : Customer Services
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Writes descriptions of processes and processing operations. Works with engineers, operations personnel, manuals, and other materials to develop specifications. May require a bachelor's degree in a related area. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Specifications Writer Salaries in Worcester, MAAlternate Job Titles:Engineering Process Specification Writer, Process Specifications Writer, Technical Specification Documentation Writer, Specifications WriterCategory : Architecture
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Creates and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. Technical Trainer IV Salaries in Worcester, MA
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Creates and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Trainer I Salaries in Worcester, MA
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Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Technical Customer Support Manager Salaries in Worcester, MA
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Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Technical Customer Support Supervisor Salaries in Worcester, MA