What is the average E Commerce Customer Service Representative salary for Richmond, VA?
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As of March 26, 2024, the average E Commerce Customer Service Representative salary in Richmond, VA is $76,117. The chart below represents localized salaries for some of our most popular E Commerce Customer Service Representative job titles in Richmond, VA. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various E Commerce Customer Service Representative job titles in Richmond, VA. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
E Commerce Customer Service Representative Salaries in Richmond, VA
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Customer Service Representative IV | $54,615 | $26.26 | Richmond, VA | March 26, 2024 |
| Customer Service Representative III | $50,229 | $24.15 | Richmond, VA | March 26, 2024 |
| Customer Service Representative I | $38,068 | $18.30 | Richmond, VA | March 26, 2024 |
| Customer Service Representative II | $43,974 | $21.14 | Richmond, VA | March 26, 2024 |
| Retail Store Customer Service Representative | $29,053 | $13.97 | Richmond, VA | March 26, 2024 |
| Chat Support Representative I | $42,867 | $20.61 | Richmond, VA | March 26, 2024 |
| E-commerce Strategy Analyst | $74,362 | $35.75 | Richmond, VA | March 26, 2024 |
| E-commerce Site Developer III | $113,662 | $54.65 | Richmond, VA | March 26, 2024 |
| E-commerce Site Developer II | $90,063 | $43.30 | Richmond, VA | March 26, 2024 |
| E-commerce Marketing Specialist III | $91,773 | $44.12 | Richmond, VA | March 26, 2024 |
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. Customer Service Representative IV Salaries in Richmond, VA
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Customer Service Representative III Salaries in Richmond, VAAlternate Job Titles:Customer Care Representative III, Customer Service and Support Representative III, Non-Technical Customer Service Specialist - Senior, Customer Service Representative III
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Customer Service Representative I Salaries in Richmond, VAAlternate Job Titles:Customer Care Representative I, Customer Service and Support Representative I, Non-Technical Customer Service Specialist - Entry, Customer Service Representative I
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Customer Service Representative II Salaries in Richmond, VAAlternate Job Titles:Customer Care Representative II, Customer Service and Support Representative II, Non-Technical Customer Service Specialist - Intermediate, Customer Service Representative II
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Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Retail Store Customer Service Representative Salaries in Richmond, VAAlternate Job Titles:Retail Customer Experience Representative, Retail Customer Satisfaction Representative, Retail Store Customer Service Representative
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Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Chat Support Representative I Salaries in Richmond, VAAlternate Job Titles:Customer Contact Center E-Commerce Support, Customer Service Specialist - E-Commerce, Chat Support Representative I
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Supports the planning of organizational long-term and short-term e-commerce sales growth goals. Compiles data and analytics to study traffic, trends, customer touchpoints, and pain points used to analyze opportunities for innovation and expansion of customer engagement and revenue. Assists with the development of business cases and marketing plans. Coordinates with stakeholders across the organization to optimize digital channels. Participates in implementing technical projects for improvements to customer experience, new e-commerce features and offerings. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. E-commerce Strategy Analyst Salaries in Richmond, VA
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Develops, deploys and maintains e-commerce websites. Uses knowledge of commonly used web development languages (e.g., HTML, Java, PHP, JSP, ASP.Net, Python, AJAX) to build and expand the functionality of e-commerce sites. Ensures e-commerce sites are properly integrated with backend systems, including pricing, inventory, and customer relationship databases. Ensures sites remain scalable while complying with performance and security standards. Typically requires a bachelor's degree in a related area. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. E-commerce Site Developer III Salaries in Richmond, VA
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Develops, deploys and maintains e-commerce websites. Uses knowledge of commonly used web development languages (e.g., HTML, Java, PHP, JSP, ASP.Net, Python, AJAX) to build and expand the functionality of e-commerce sites. Ensures e-commerce sites are properly integrated with backend systems, including pricing, inventory, and customer relationship databases. Ensures sites remain scalable while complying with performance and security standards. Typically requires a bachelor's degree in a related area. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. E-commerce Site Developer II Salaries in Richmond, VA
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Responsible for daily and routine activities to maintain e-commerce websites and to support the vision and strategy for achieving corporate sales and conversion goals. Coordinates digital assets and performs quality checks to maintain accurate product data. Uses marketing platforms to create and implement email campaigns for promotions and customer engagement. Tests new tools, technologies, and channels and uses SEO tools to optimize searching and responsiveness. Maintains visual appeal and compelling content of e-commerce website. Tracks site traffic, user behavior, and trends; reports and analyzes program effectiveness. Requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. E-commerce Marketing Specialist III Salaries in Richmond, VA