Customer Service Manager
OperationsArmy – Columbus, OH
How much does a Customer Sucess Manager make in the United States? As of August 01, 2026, the average salary for a Customer Sucess Manager in the United States is $119,042 per year, which breaks down to an hourly rate of $57.
However, a Customer Sucess Manager's salary can vary significantly. Here's a look at the typical salary range:
Customer Sucess Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
|---|---|---|---|---|
| 75th Percentile | $136,409 | $11,367 | $2,623 | $66 |
| Average | $119,042 | $9,920 | $2,289 | $57 |
| 25th Percentile | $105,019 | $8,752 | $2,020 | $50 |
A Customer Sucess Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Sucess Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Success Associate V | less than 1 year | $148,099 |
| Customer Success Supervisor | 1-2 years | $100,964 |
| Customer Sucess Manager | 2-4 years | $115,423 |
| Customer Success Senior Manager | 5-8 years | $160,850 |
| Customer Success Director | over 8 years | $180,085 |
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Sucess Managers. For example, consider the average annual salaries in these key locations:
Understanding how a Customer Sucess Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $136,409 | $11,367 | $2,623 | $66 |
| Average | $119,042 | $9,920 | $2,289 | $57 |
| 25th Percentile | $105,019 | $8,752 | $2,020 | $50 |
Salaries for a Customer Sucess Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $111,482 in 2023 to around $111,698 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Sucess Manager salary trends, click here.
| Year | Average Annual Salary |
|---|---|
| 2022 | View More |
| 2023 | $111,482 |
| 2024 | $112,116 |
| 2025 | $111,698 |
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The Software & Networking industry offers the highest average compensation for Customer Sucess Manager roles, with salaries approximately 20% above the market median.
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