What are the main factors that influence a Customer Sucess Manager's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Sucess Manager?

The Software & Networking industry offers the highest average compensation for Customer Sucess Manager roles, with salaries approximately 20% above the market median.

How does experience change A Customer Sucess Manager's salary?

A Customer Sucess Manager's salary grows with experience: starting around $161,176 for beginners, reaching about $125,615 at mid-level, and approach $195,986 for experts.

What are the highest paying states for a Customer Sucess Manager?

Customer Sucess Manager salary varies significantly by state. The top 3 highest paying states for Customer Sucess Manager roles are District of Columbia $131,803, California $131,303, Massachusetts $129,553. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Sucess Manager roles make?

Salaries for Customer Sucess Manager level roles vary by specialization: Customer Insights Senior Manager: $162,596; Customer Success Senior Manager: $158,958; Customer Experience Senior Manager: $156,395; Customer Insights Manager: $124,072; Customer Experience Manager: $114,604.

Customer Sucess Manager Salary in Massachusetts

How much does a Customer Sucess Manager make in Massachusetts? As of August 01, 2026, the average salary for a Customer Sucess Manager in Massachusetts is $129,553 per year, which breaks down to an hourly rate of $62.

However, a Customer Sucess Manager's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $165,662
Majority Range (25th-75th percentile): $114,292 to $148,454
Entry-Level (10th percentile): $100,398

10% $100,398

50% (Median) $129,553

90% $165,662

Customer Sucess Manager Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$148,454	$12,371	$2,855	$71
Average	$129,553	$10,796	$2,491	$62
25th Percentile	$114,292	$9,524	$2,198	$55

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Check out Customer Sucess Manager Job Openings in Massachusetts

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Key Factors That Influence Customer Sucess Manager Salaries

A Customer Sucess Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Sucess Manager Salaries?

Experience is a primary driver of a Customer Sucess Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $161,176
Early Career (1-2 years): $109,879
Mid-Level (2-4 years): $125,615
Senior-Level (5-8 years): $175,053
Expert (over 8 years): $195,986

Job Role	Years of Experience	Average Salary
Customer Success Associate V	less than 1 year	$161,176
Customer Success Supervisor	1-2 years	$109,879
Customer Sucess Manager	2-4 years	$125,615
Customer Success Senior Manager	5-8 years	$175,053
Customer Success Director	over 8 years	$195,986

How Do Customer Sucess Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Sucess Managers. For example, consider the average annual salaries in these key locations:

District of Columbia: $131,803.
California: $131,303.
Massachusetts: $129,553.

District of Columbia $131,803 California $131,303 Massachusetts $129,553 Washington $129,077 New Jersey $129,030 Alaska $128,863 Connecticut $127,220 New York $126,554

Hawaii $124,423 Rhode Island $123,423 Maryland $122,744 Minnesota $121,816 Colorado $121,459 Illinois $121,340 Oregon $120,887 Delaware $120,554

New Hampshire $120,344 Virginia $119,875 Pennsylvania $118,506 Nevada $117,816 North Dakota $117,590 Michigan $117,233 Wisconsin $117,102 Vermont $116,840

Texas $116,114 Maine $116,066 Arizona $115,995 Ohio $115,911 Georgia $114,816 Indiana $114,268 Wyoming $114,161 Utah $113,995

Iowa $113,923 Kansas $113,352 Louisiana $113,185 North Carolina $113,126 Missouri $113,102 Florida $112,638 Montana $112,388 Nebraska $112,149

Kentucky $112,019 South Carolina $111,542 Tennessee $111,245 Idaho $111,126 New Mexico $110,257 Oklahoma $110,066 Alabama $109,364 South Dakota $108,185

Arkansas $107,543 West Virginia $107,197 Mississippi $106,162

Top Paying Cities for Customer Sucess Manager

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $122,800
Amherst: $123,698
Barre: $124,933

Agawam, MA $122,800

Amherst, MA $123,698

Barre, MA $124,933

Belchertown, MA $123,582

Blandford, MA $123,351

Bondsville, MA $123,604

Brimfield, MA $124,274

Chester, MA $122,839

Chesterfield, MA $122,855

Chicopee, MA $122,785

Cummington, MA $122,523

Easthampton, MA $123,074

East Longmeadow, MA $122,873

East Otis, MA $123,373

Feeding Hills, MA $122,868

Gilbertville, MA $124,595

Goshen, MA $122,844

Granby, MA $123,108

Granville, MA $123,767

Hadley, MA $123,370

Hampden, MA $123,125

Hardwick, MA $124,664

Hatfield, MA $123,393

Haydenville, MA $123,242

Holyoke, MA $122,897

Huntington, MA $123,007

Leeds, MA $123,087

Leverett, MA $123,852

Ludlow, MA $123,011

Monson, MA $123,611

North Amherst, MA $123,614

Northampton, MA $123,173

Florence, MA $123,098

North Hatfield, MA $123,336

Oakham, MA $124,886

Palmer, MA $123,756

Plainfield, MA $122,484

Russell, MA $123,332

Shutesbury, MA $124,043

Southampton, MA $123,006

South Barre, MA $124,883

South Hadley, MA $123,041

Southwick, MA $123,306

Thorndike, MA $123,597

Three Rivers, MA $123,428

Wales, MA $124,163

Ware, MA $124,173

Warren, MA $124,372

West Chesterfield, MA $122,841

Westfield, MA $123,045

West Hatfield, MA $123,269

West Springfield, MA $122,792

West Warren, MA $124,188

Whately, MA $123,343

Wheelwright, MA $124,804

Wilbraham, MA $123,070

Williamsburg, MA $122,987

Woronoco, MA $123,207

Worthington, MA $122,587

Springfield, MA $122,780

Longmeadow, MA $122,823

Indian Orchard, MA $122,835

Pittsfield, MA $122,125

Adams, MA $121,998

Ashley Falls, MA $123,638

Becket, MA $122,468

Berkshire, MA $122,113

Cheshire, MA $122,076

Dalton, MA $122,125

Glendale, MA $122,166

Great Barrington, MA $122,951

Hinsdale, MA $122,222

Housatonic, MA $122,185

Lanesboro, MA $122,029

Lee, MA $122,253

Lenox, MA $122,101

Lenox Dale, MA $122,119

Middlefield, MA $122,323

Mill River, MA $123,336

Monterey, MA $122,930

North Adams, MA $121,936

North Egremont, MA $122,808

Otis, MA $123,039

Richmond, MA $121,994

Sandisfield, MA $123,670

Savoy, MA $122,220

Sheffield, MA $123,439

South Egremont, MA $123,199

Southfield, MA $123,730

South Lee, MA $122,361

Stockbridge, MA $122,104

Tyringham, MA $122,610

West Stockbridge, MA $122,020

Williamstown, MA $121,562

Windsor, MA $122,200

Greenfield, MA $123,531

Ashfield, MA $122,782

Athol, MA $124,988

Bernardston, MA $123,744

Buckland, MA $122,793

Charlemont, MA $122,545

Colrain, MA $123,299

Conway, MA $123,216

Deerfield, MA $123,499

Drury, MA $122,294

Erving, MA $124,177

Heath, MA $122,695

Lake Pleasant, MA $123,936

Millers Falls, MA $124,047

Monroe Bridge, MA $122,110

Montague, MA $123,883

Gill, MA $123,951

New Salem, MA $124,391

Northfield, MA $124,035

Orange, MA $124,569

Petersham, MA $124,905

Rowe, MA $122,357

Royalston, MA $124,660

Shelburne Falls, MA $123,160

South Deerfield, MA $123,429

Sunderland, MA $123,730

Turners Falls, MA $123,869

Warwick, MA $124,102

Wendell, MA $124,218

Wendell Depot, MA $124,260

Fitchburg, MA $125,840

Ashburnham, MA $125,455

Ashby, MA $125,811

Ayer, MA $126,931

Devens, MA $126,644

Baldwinville, MA $125,101

East Templeton, MA $125,236

Gardner, MA $125,374

Westminster, MA $125,385

Groton, MA $127,030

Harvard, MA $126,792

Hubbardston, MA $125,256

Leominster, MA $125,868

Littleton, MA $127,242

Lunenburg, MA $126,267

Pepperell, MA $127,007

Shirley, MA $126,626

Still River, MA $126,477

Templeton, MA $125,231

Townsend, MA $126,544

West Groton, MA $126,798

West Townsend, MA $126,252

Winchendon, MA $125,012

Winchendon Springs, MA $125,125

Auburn, MA $124,744

North Dartmouth, MA $125,483

South Dartmouth, MA $125,492

North Attleboro, MA $124,864

Plainville, MA $125,725

Attleboro Falls, MA $125,042

North Dighton, MA $125,316

Norton, MA $126,998

Raynham, MA $127,673

Raynham Center, MA $127,543

Rehoboth, MA $124,035

Rochester, MA $125,786

Seekonk, MA $123,464

Swansea, MA $124,263

Berkley, MA $125,912

Taunton, MA $126,661

Westport, MA $125,442

Westport Point, MA $125,429

Berlin, MA $125,638

Cataumet, MA $126,063

Blackstone, MA $125,151

Boylston, MA $124,951

Brookfield, MA $124,687

Charlton, MA $124,842

Charlton City, MA $124,846

Charlton Depot, MA $124,846

Clinton, MA $125,473

East Brookfield, MA $124,789

Douglas, MA $125,004

East Princeton, MA $125,260

Fiskdale, MA $124,633

Grafton, MA $124,887

Holden, MA $124,770

Holland, MA $124,429

Jefferson, MA $124,877

Lancaster, MA $126,068

Leicester, MA $124,755

Linwood, MA $125,202

Manchaug, MA $124,911

Millbury, MA $124,754

Millville, MA $125,067

New Braintree, MA $124,756

Northborough, MA $125,141

Northbridge, MA $125,163

North Brookfield, MA $124,795

North Grafton, MA $124,813

North Oxford, MA $124,802

North Uxbridge, MA $125,092

Oxford, MA $124,864

Princeton, MA $125,244

Rochdale, MA $124,764

Rutland, MA $124,954

Shrewsbury, MA $124,770

Southbridge, MA $124,817

South Grafton, MA $124,964

South Lancaster, MA $125,771

Spencer, MA $124,798

Sterling, MA $125,402

Sturbridge, MA $124,727

Upton, MA $125,313

Uxbridge, MA $125,130

Webster, MA $124,958

Dudley, MA $124,916

Westborough, MA $125,242

West Boylston, MA $124,900

West Brookfield, MA $124,552

West Millbury, MA $124,767

Whitinsville, MA $125,125

Sutton, MA $124,896

Worcester, MA $124,720

East Walpole, MA $128,626

Cherry Valley, MA $124,735

Paxton, MA $124,775

Framingham, MA $127,628

Village Of Nagog Woods, MA $127,420

Boxborough, MA $127,013

Acton, MA $127,415

Ashland, MA $126,852

Bedford, MA $127,943

Hanscom Afb, MA $128,640

Bolton, MA $126,289

Carlisle, MA $127,548

Concord, MA $127,868

Fayville, MA $126,619

Holliston, MA $126,819

Hopedale, MA $125,761

Hopkinton, MA $125,911

Hudson, MA $126,473

Marlborough, MA $126,265

Maynard, MA $127,376

Mendon, MA $125,535

Milford, MA $125,967

Natick, MA $129,195

Sherborn, MA $128,313

Southborough, MA $126,250

Foxboro, MA $127,606

Franklin, MA $126,243

Greenbush, MA $128,834

Green Harbor, MA $128,139

Hingham, MA $129,677

Hull, MA $130,983

Humarock, MA $128,299

Mansfield, MA $127,414

Marshfield, MA $128,207

Marshfield Hills, MA $128,421

Medfield, MA $128,567

Medway, MA $126,796

Millis, MA $127,740

Minot, MA $128,834

Norfolk, MA $127,369

North Marshfield, MA $128,139

North Scituate, MA $129,052

Norwell, MA $128,706

Norwood, MA $129,359

Ocean Bluff, MA $128,139

Scituate, MA $128,959

Sharon, MA $128,288

Sheldonville, MA $126,267

South Walpole, MA $127,823

Stoughton, MA $128,387

Walpole, MA $128,319

Westwood, MA $130,112

Wrentham, MA $126,245

Boston, MA $132,279

Roxbury, MA $132,270

Roxbury Crossing, MA $132,272

Dorchester, MA $132,234

Dorchester Center, MA $132,140

Mattapan, MA $132,058

Charlestown, MA $132,263

Jamaica Plain, MA $132,215

Roslindale, MA $132,033

West Roxbury, MA $131,839

Allston, MA $132,240

Brighton, MA $132,175

Hyde Park, MA $131,633

Readville, MA $131,556

Cambridge, MA $132,191

Somerville, MA $132,253

Malden, MA $131,993

Everett, MA $132,177

Chelsea, MA $132,193

Revere, MA $131,988

Winthrop, MA $132,104

Medford, MA $132,050

West Medford, MA $131,944

Quincy, MA $131,193

Melrose, MA $131,577

Stoneham, MA $130,971

Braintree, MA $129,812

Milton, MA $131,400

Milton Village, MA $131,826

Weymouth, MA $129,633

East Weymouth, MA $129,777

South Weymouth, MA $128,708

North Weymouth, MA $130,897

East Boston, MA $132,278

Brockton, MA $128,327

Avon, MA $128,384

Bridgewater, MA $128,040

Bryantville, MA $128,136

Carver, MA $126,823

Duxbury, MA $127,787

East Bridgewater, MA $128,282

Easton, MA $128,302

Elmwood, MA $128,226

Halifax, MA $128,017

Hanover, MA $128,438

Hanson, MA $128,198

Holbrook, MA $128,442

Middleboro, MA $126,664

Manomet, MA $127,038

Lakeville, MA $126,287

Monponsett, MA $128,061

Abington, MA $128,390

North Carver, MA $127,186

North Easton, MA $128,326

North Pembroke, MA $128,228

Pembroke, MA $128,174

Plymouth, MA $126,869

Kingston, MA $127,675

South Carver, MA $126,656

Plympton, MA $127,623

Randolph, MA $128,906

Rockland, MA $128,449

South Easton, MA $128,230

West Bridgewater, MA $128,319

White Horse Beach, MA $127,111

Whitman, MA $128,343

Lexington, MA $129,938

Brookline, MA $132,214

Brookline Village, MA $132,232

Waltham, MA $130,733

North Waltham, MA $131,462

New Town, MA $131,871

Babson Park, MA $130,700

Newton, MA $131,977

Newton Center, MA $131,888

Newtonville, MA $131,800

Newton Highlands, MA $131,774

Newton Lower Falls, MA $131,177

Newton Upper Falls, MA $131,621

West Newton, MA $131,588

Auburndale, MA $131,328

Chestnut Hill, MA $132,125

Waban, MA $131,533

Watertown, MA $132,089

Arlington, MA $131,763

Arlington Heights, MA $131,697

Belmont, MA $131,851

Waverley, MA $131,972

Wellesley Hills, MA $130,697

Wellesley, MA $130,230

Needham, MA $130,950

Weston, MA $130,164

Needham Heights, MA $131,407

Nonantum, MA $131,871

Buzzards Bay, MA $126,367

Lincoln, MA $129,152

Stow, MA $126,930

Sudbury, MA $127,957

Wayland, MA $129,038

Woodville, MA $125,812

Woburn, MA $129,796

Burlington, MA $128,609

Andover, MA $126,014

Billerica, MA $127,532

Chelmsford, MA $127,618

Dracut, MA $127,396

Dunstable, MA $127,343

Haverhill, MA $125,895

Georgetown, MA $126,100

Groveland, MA $125,976

Lawrence, MA $125,744

Methuen, MA $125,767

North Andover, MA $125,895

Lowell, MA $127,636

Merrimac, MA $125,832

North Billerica, MA $127,584

North Chelmsford, MA $127,602

North Reading, MA $127,144

Nutting Lake, MA $127,593

Pinehurst, MA $127,736

Reading, MA $128,381

Tewksbury, MA $127,149

Tyngsboro, MA $127,468

Wakefield, MA $129,956

West Boxford, MA $126,125

Westford, MA $127,476

Wilmington, MA $127,258

Winchester, MA $131,232

Lynn, MA $131,068

Saugus, MA $131,234

Swampscott, MA $130,434

Nahant, MA $131,457

Amesbury, MA $125,761

Beverly, MA $128,111

Boxford, MA $126,071

Byfield, MA $126,182

Danvers, MA $127,862

Essex, MA $127,126

Gloucester, MA $127,264

Hamilton, MA $127,373

Hathorne, MA $127,433

Chilmark, MA $125,889

East Falmouth, MA $126,123

East Sandwich, MA $126,658

East Wareham, MA $126,338

Edgartown, MA $126,283

Falmouth, MA $125,945

Woods Hole, MA $125,693

Menemsha, MA $125,935

Monument Beach, MA $126,151

Nantucket, MA $127,005

North Falmouth, MA $125,989

Oak Bluffs, MA $126,156

Onset, MA $126,182

Pocasset, MA $126,105

Sagamore, MA $126,546

Sagamore Beach, MA $126,607

Sandwich, MA $126,562

Siasconset, MA $126,874

Silver Beach, MA $125,933

Vineyard Haven, MA $126,031

Wareham, MA $126,077

West Chop, MA $126,067

West Falmouth, MA $125,911

West Tisbury, MA $125,998

West Wareham, MA $126,023

Hyannis, MA $127,098

Barnstable, MA $126,820

Brewster, MA $126,995

Centerville, MA $126,776

Chatham, MA $127,081

Cotuit, MA $126,521

Ipswich, MA $126,673

Cummaquid, MA $126,858

Lynnfield, MA $128,833

Manchester, MA $127,896

Marblehead, MA $129,405

Middleton, MA $126,875

Newburyport, MA $125,933

Newbury, MA $126,163

Salisbury, MA $125,667

Peabody, MA $129,025

Prides Crossing, MA $128,190

Rockport, MA $127,007

Rowley, MA $126,379

Salem, MA $128,983

South Hamilton, MA $127,168

Topsfield, MA $126,761

Wenham, MA $127,482

West Newbury, MA $125,975

Accord, MA $128,793

Bellingham, MA $125,725

Brant Rock, MA $127,881

Canton, MA $128,987

Cohasset, MA $129,653

Dedham, MA $131,188

Dover, MA $129,561

East Mansfield, MA $127,917

Dennis, MA $126,964

Dennis Port, MA $127,214

East Dennis, MA $126,870

Eastham, MA $126,823

East Orleans, MA $126,351

Forestdale, MA $126,393

Harwich, MA $127,102

Harwich Port, MA $127,161

Hyannis Port, MA $126,862

Marstons Mills, MA $126,636

Mashpee, MA $126,357

North Chatham, MA $127,056

North Eastham, MA $126,821

North Truro, MA $126,599

Orleans, MA $126,934

Osterville, MA $126,650

Provincetown, MA $126,794

South Chatham, MA $127,111

South Dennis, MA $127,109

South Harwich, MA $127,129

South Orleans, MA $126,975

South Wellfleet, MA $126,556

South Yarmouth, MA $127,181

Truro, MA $126,504

Wellfleet, MA $126,655

West Barnstable, MA $126,799

West Chatham, MA $127,100

West Dennis, MA $127,132

West Harwich, MA $127,163

West Hyannisport, MA $126,938

West Yarmouth, MA $127,079

Yarmouth Port, MA $127,019

Assonet, MA $125,600

Attleboro, MA $124,480

Chartley, MA $127,113

Cuttyhunk, MA $125,635

Dartmouth, MA $125,486

Dighton, MA $124,905

East Freetown, MA $125,625

East Taunton, MA $126,571

Fairhaven, MA $125,488

Fall River, MA $125,270

Somerset, MA $124,660

Marion, MA $125,762

Mattapoisett, MA $125,551

New Bedford, MA $125,482

Acushnet, MA $125,525

Customer Sucess Manager Salary by Industry: Top Paying Sectors

For Customer Sucess Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Telecom sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Sucess Manager positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Sucess Manager as a support function rather than a direct revenue driver.

The top paying industries for a Customer Sucess Manager

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Software & Networking	$155,464	$75.0	20%
Telecom	$155,464	$75.0	20%
Biotechnology	$148,986	$72.0	15%
Energy & Utilities	$142,509	$69.0	10%
Financial Services	$142,509	$69.0	10%

Customer Sucess Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Sucess Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$114,292

Average $129,553/year

$148,454

$9,524

Average $10,796/month

$12,371

$2,198

Average $2,491/week

$2,855

$55

Average $62/hour

$71

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$148,454	$12,371	$2,855	$71
Average	$129,553	$10,796	$2,491	$62
25th Percentile	$114,292	$9,524	$2,198	$55

Find Your Next Customer Sucess Manager Job

Ready to take the next step in your career? Browse thousands of current Customer Sucess Manager job openings on our job board. Use the search bar below to find your perfect match.

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Customer Sucess Manager Salary in Massachusetts

Check out Customer Sucess Manager Job Openings in Massachusetts

Key Factors That Influence Customer Sucess Manager Salaries

How Experience Level Affects Customer Sucess Manager Salaries?

How Do Customer Sucess Manager Salaries Vary from State to State?

Top Paying Cities for Customer Sucess Manager

Customer Sucess Manager Salary by Industry: Top Paying Sectors

The top paying industries for a Customer Sucess Manager

Customer Sucess Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Find Your Next Customer Sucess Manager Job

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Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Customer Sucess Manager Salary in Massachusetts

Check out Customer Sucess Manager Job Openings in Massachusetts

Key Factors That Influence Customer Sucess Manager Salaries

How Experience Level Affects Customer Sucess Manager Salaries?

How Do Customer Sucess Manager Salaries Vary from State to State?

Top Paying Cities for Customer Sucess Manager

Customer Sucess Manager Salary by Industry: Top Paying Sectors

The top paying industries for a Customer Sucess Manager

Customer Sucess Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Customer Sucess Manager

Find Your Next Customer Sucess Manager Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?