What are the main factors that influence a Customer Support Officer's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Support Officer?

The Healthcare industry offers the highest average compensation for Customer Support Officer roles, with salaries approximately 20% above the market median.

How does experience change A Customer Support Officer's salary?

A Customer Support Officer's salary grows with experience: starting around $40,316 for beginners, reaching about $42,293 at mid-level, and approach $42,672 for experts.

What are the highest paying states for a Customer Support Officer?

Customer Support Officer salary varies significantly by state. The top 3 highest paying states for Customer Support Officer roles are District of Columbia $43,091, California $42,928, Massachusetts $42,356. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Support Officer roles make?

Salaries for Customer Support Officer level roles vary by specialization: Technical Customer Support Director: $167,234; Customer Experience Officer: $128,109; Technical Customer Support Manager: $111,708; Technical Customer Support Supervisor: $90,299; Customer Service Officer: $76,951.

Customer Support Officer Salary in Massachusetts

How much does a Customer Support Officer make in Massachusetts? As of September 01, 2026, the average salary for a Customer Support Officer in Massachusetts is $42,356 per year, which breaks down to an hourly rate of $20.

However, a Customer Support Officer's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $45,253
Majority Range (25th-75th percentile): $38,200 to $43,872
Entry-Level (10th percentile): $34,415

10% $34,415

50% (Median) $42,356

90% $45,253

Customer Support Officer Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$43,872	$3,656	$844	$21
Average	$42,356	$3,530	$815	$20
25th Percentile	$38,200	$3,183	$735	$18

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence Customer Support Officer Salaries

A Customer Support Officer's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Officer Salaries?

Experience is a primary driver of a Customer Support Officer's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $40,316
Early Career (1-2 years): $41,491
Mid-Level (2-4 years): $42,293
Senior-Level (5-8 years): $42,567
Expert (over 8 years): $42,672

Job Role	Years of Experience	Average Salary
Entry Level Customer Support Officer	less than 1 year	$40,316
Early Career Level Customer Support Officer	1-2 years	$41,491
Mid-Level Level Customer Support Officer	2-4 years	$42,293
Senior-Level Level Customer Support Officer	5-8 years	$42,567
Expert Level Customer Support Officer	over 8 years	$42,672

How Do Customer Support Officer Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Officers. For example, consider the average annual salaries in these key locations:

District of Columbia: $43,091.
California: $42,928.
Massachusetts: $42,356.

District of Columbia $43,091 California $42,928 Massachusetts $42,356 Washington $42,200 New Jersey $42,185 Alaska $42,130 Connecticut $41,593 New York $41,375

Hawaii $40,678 Rhode Island $40,352 Maryland $40,130 Minnesota $39,826 Colorado $39,709 Illinois $39,670 Oregon $39,523 Delaware $39,414

New Hampshire $39,345 Virginia $39,192 Pennsylvania $38,744 Nevada $38,518 North Dakota $38,444 Michigan $38,328 Wisconsin $38,285 Vermont $38,199

Texas $37,962 Maine $37,946 Arizona $37,923 Ohio $37,896 Georgia $37,538 Indiana $37,359 Wyoming $37,324 Utah $37,269

Iowa $37,246 Kansas $37,059 Louisiana $37,004 North Carolina $36,985 Missouri $36,977 Florida $36,825 Montana $36,744 Nebraska $36,666

Kentucky $36,623 South Carolina $36,467 Tennessee $36,370 Idaho $36,331 New Mexico $36,047 Oklahoma $35,985 Alabama $35,755 South Dakota $35,370

Arkansas $35,160 West Virginia $35,047 Mississippi $34,708

Top Paying Cities for Customer Support Officer

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $40,148
Amherst: $40,441
Barre: $40,845

Agawam, MA $40,148

Amherst, MA $40,441

Barre, MA $40,845

Belchertown, MA $40,404

Blandford, MA $40,328

Bondsville, MA $40,411

Brimfield, MA $40,630

Chester, MA $40,161

Chesterfield, MA $40,166

Chicopee, MA $40,143

Cummington, MA $40,057

Easthampton, MA $40,237

East Longmeadow, MA $40,172

East Otis, MA $40,335

Feeding Hills, MA $40,170

Gilbertville, MA $40,735

Goshen, MA $40,162

Granby, MA $40,249

Granville, MA $40,464

Hadley, MA $40,334

Hampden, MA $40,254

Hardwick, MA $40,757

Hatfield, MA $40,342

Haydenville, MA $40,292

Holyoke, MA $40,180

Huntington, MA $40,216

Leeds, MA $40,242

Leverett, MA $40,492

Ludlow, MA $40,217

Monson, MA $40,413

North Amherst, MA $40,414

Northampton, MA $40,270

Florence, MA $40,245

North Hatfield, MA $40,323

Oakham, MA $40,830

Palmer, MA $40,461

Plainfield, MA $40,044

Russell, MA $40,322

Shutesbury, MA $40,554

Southampton, MA $40,215

South Barre, MA $40,829

South Hadley, MA $40,227

Southwick, MA $40,313

Thorndike, MA $40,408

Three Rivers, MA $40,353

Wales, MA $40,594

Ware, MA $40,597

Warren, MA $40,662

West Chesterfield, MA $40,161

Westfield, MA $40,228

West Hatfield, MA $40,301

West Springfield, MA $40,145

West Warren, MA $40,602

Whately, MA $40,325

Wheelwright, MA $40,803

Wilbraham, MA $40,236

Williamsburg, MA $40,209

Woronoco, MA $40,281

Worthington, MA $40,078

Springfield, MA $40,141

Longmeadow, MA $40,155

Indian Orchard, MA $40,159

Pittsfield, MA $39,927

Adams, MA $39,886

Ashley Falls, MA $40,422

Becket, MA $40,039

Berkshire, MA $39,923

Cheshire, MA $39,911

Dalton, MA $39,927

Glendale, MA $39,941

Great Barrington, MA $40,197

Hinsdale, MA $39,959

Housatonic, MA $39,947

Lanesboro, MA $39,896

Lee, MA $39,969

Lenox, MA $39,920

Lenox Dale, MA $39,925

Middlefield, MA $39,992

Mill River, MA $40,323

Monterey, MA $40,190

North Adams, MA $39,865

North Egremont, MA $40,151

Otis, MA $40,226

Richmond, MA $39,884

Sandisfield, MA $40,432

Savoy, MA $39,958

Sheffield, MA $40,357

South Egremont, MA $40,278

Southfield, MA $40,452

South Lee, MA $40,004

Stockbridge, MA $39,920

Tyringham, MA $40,086

West Stockbridge, MA $39,893

Williamstown, MA $39,743

Windsor, MA $39,952

Greenfield, MA $40,387

Ashfield, MA $40,142

Athol, MA $40,863

Bernardston, MA $40,457

Buckland, MA $40,146

Charlemont, MA $40,065

Colrain, MA $40,311

Conway, MA $40,284

Deerfield, MA $40,376

Drury, MA $39,983

Erving, MA $40,598

Heath, MA $40,114

Lake Pleasant, MA $40,519

Millers Falls, MA $40,555

Monroe Bridge, MA $39,922

Montague, MA $40,502

Gill, MA $40,524

New Salem, MA $40,668

Northfield, MA $40,552

Orange, MA $40,726

Petersham, MA $40,836

Rowe, MA $40,003

Royalston, MA $40,756

Shelburne Falls, MA $40,266

South Deerfield, MA $40,353

Sunderland, MA $40,452

Turners Falls, MA $40,497

Warwick, MA $40,574

Wendell, MA $40,612

Wendell Depot, MA $40,625

Fitchburg, MA $41,142

Ashburnham, MA $41,016

Ashby, MA $41,132

Ayer, MA $41,498

Devens, MA $41,405

Baldwinville, MA $40,900

East Templeton, MA $40,944

Gardner, MA $40,989

Westminster, MA $40,993

Groton, MA $41,531

Harvard, MA $41,453

Hubbardston, MA $40,951

Leominster, MA $41,151

Littleton, MA $41,600

Lunenburg, MA $41,281

Pepperell, MA $41,523

Shirley, MA $41,399

Still River, MA $41,350

Templeton, MA $40,943

Townsend, MA $41,372

West Groton, MA $41,455

West Townsend, MA $41,277

Winchendon, MA $40,871

Winchendon Springs, MA $40,908

Auburn, MA $40,784

North Dartmouth, MA $41,025

South Dartmouth, MA $41,028

North Attleboro, MA $40,823

Plainville, MA $41,104

Attleboro Falls, MA $40,881

North Dighton, MA $40,970

Norton, MA $41,520

Raynham, MA $41,741

Raynham Center, MA $41,699

Rehoboth, MA $40,552

Rochester, MA $41,124

Seekonk, MA $40,365

Swansea, MA $40,626

Berkley, MA $41,165

Taunton, MA $41,410

Westport, MA $41,012

Westport Point, MA $41,007

Berlin, MA $41,076

Cataumet, MA $41,215

Blackstone, MA $40,917

Boylston, MA $40,851

Brookfield, MA $40,765

Charlton, MA $40,815

Charlton City, MA $40,817

Charlton Depot, MA $40,817

Clinton, MA $41,022

East Brookfield, MA $40,798

Douglas, MA $40,868

East Princeton, MA $40,952

Fiskdale, MA $40,747

Grafton, MA $40,830

Holden, MA $40,792

Holland, MA $40,680

Jefferson, MA $40,827

Lancaster, MA $41,216

Leicester, MA $40,787

Linwood, MA $40,933

Manchaug, MA $40,838

Millbury, MA $40,787

Millville, MA $40,889

New Braintree, MA $40,787

Northborough, MA $40,913

Northbridge, MA $40,921

North Brookfield, MA $40,800

North Grafton, MA $40,806

North Oxford, MA $40,803

North Uxbridge, MA $40,897

Oxford, MA $40,823

Princeton, MA $40,947

Rochdale, MA $40,790

Rutland, MA $40,852

Shrewsbury, MA $40,792

Southbridge, MA $40,807

South Grafton, MA $40,856

South Lancaster, MA $41,119

Spencer, MA $40,801

Sterling, MA $40,999

Sturbridge, MA $40,778

Upton, MA $40,970

Uxbridge, MA $40,910

Webster, MA $40,854

Dudley, MA $40,840

Westborough, MA $40,946

West Boylston, MA $40,835

West Brookfield, MA $40,721

West Millbury, MA $40,791

Whitinsville, MA $40,908

Sutton, MA $40,833

Worcester, MA $40,776

East Walpole, MA $42,053

Cherry Valley, MA $40,780

Paxton, MA $40,794

Framingham, MA $41,727

Village Of Nagog Woods, MA $41,658

Boxborough, MA $41,525

Acton, MA $41,657

Ashland, MA $41,473

Bedford, MA $41,829

Hanscom Afb, MA $42,057

Bolton, MA $41,289

Carlisle, MA $41,700

Concord, MA $41,805

Fayville, MA $41,397

Holliston, MA $41,462

Hopedale, MA $41,116

Hopkinton, MA $41,165

Hudson, MA $41,349

Marlborough, MA $41,281

Maynard, MA $41,644

Mendon, MA $41,042

Milford, MA $41,183

Natick, MA $42,239

Sherborn, MA $41,950

Southborough, MA $41,276

Foxboro, MA $41,719

Franklin, MA $41,274

Greenbush, MA $42,121

Green Harbor, MA $41,894

Hingham, MA $42,396

Hull, MA $42,823

Humarock, MA $41,946

Mansfield, MA $41,656

Marshfield, MA $41,916

Marshfield Hills, MA $41,986

Medfield, MA $42,033

Medway, MA $41,455

Millis, MA $41,763

Minot, MA $42,121

Norfolk, MA $41,642

North Marshfield, MA $41,894

North Scituate, MA $42,192

Norwell, MA $42,079

Norwood, MA $42,292

Ocean Bluff, MA $41,894

Scituate, MA $42,162

Sharon, MA $41,942

Sheldonville, MA $41,281

South Walpole, MA $41,790

Stoughton, MA $41,974

Walpole, MA $41,952

Westwood, MA $42,538

Wrentham, MA $41,274

Boston, MA $43,247

Roxbury, MA $43,244

Roxbury Crossing, MA $43,245

Dorchester, MA $43,232

Dorchester Center, MA $43,202

Mattapan, MA $43,175

Charlestown, MA $43,242

Jamaica Plain, MA $43,226

Roslindale, MA $43,167

West Roxbury, MA $43,103

Allston, MA $43,234

Brighton, MA $43,213

Hyde Park, MA $43,036

Readville, MA $43,010

Cambridge, MA $43,218

Somerville, MA $43,239

Malden, MA $43,153

Everett, MA $43,214

Chelsea, MA $43,219

Revere, MA $43,152

Winthrop, MA $43,190

Medford, MA $43,172

West Medford, MA $43,137

Quincy, MA $42,892

Melrose, MA $43,018

Stoneham, MA $42,819

Braintree, MA $42,440

Milton, MA $42,960

Milton Village, MA $43,099

Weymouth, MA $42,382

East Weymouth, MA $42,429

South Weymouth, MA $42,080

North Weymouth, MA $42,795

East Boston, MA $43,247

Brockton, MA $41,955

Avon, MA $41,974

Bridgewater, MA $41,861

Bryantville, MA $41,892

Carver, MA $41,463

Duxbury, MA $41,778

East Bridgewater, MA $41,940

Easton, MA $41,947

Elmwood, MA $41,922

Halifax, MA $41,853

Hanover, MA $41,991

Hanson, MA $41,913

Holbrook, MA $41,992

Middleboro, MA $41,411

Manomet, MA $41,534

Lakeville, MA $41,288

Monponsett, MA $41,868

Abington, MA $41,976

North Carver, MA $41,582

North Easton, MA $41,955

North Pembroke, MA $41,923

Pembroke, MA $41,905

Plymouth, MA $41,478

Kingston, MA $41,742

South Carver, MA $41,409

Plympton, MA $41,725

Randolph, MA $42,144

Rockland, MA $41,995

South Easton, MA $41,923

West Bridgewater, MA $41,952

White Horse Beach, MA $41,557

Whitman, MA $41,960

Lexington, MA $42,482

Brookline, MA $43,226

Brookline Village, MA $43,232

Waltham, MA $42,742

North Waltham, MA $42,980

New Town, MA $43,114

Babson Park, MA $42,731

Newton, MA $43,148

Newton Center, MA $43,119

Newtonville, MA $43,090

Newton Highlands, MA $43,082

Newton Lower Falls, MA $42,887

Newton Upper Falls, MA $43,032

West Newton, MA $43,021

Auburndale, MA $42,936

Chestnut Hill, MA $43,197

Waban, MA $43,003

Watertown, MA $43,185

Arlington, MA $43,078

Arlington Heights, MA $43,057

Belmont, MA $43,107

Waverley, MA $43,147

Wellesley Hills, MA $42,730

Wellesley, MA $42,577

Needham, MA $42,812

Weston, MA $42,556

Needham Heights, MA $42,962

Nonantum, MA $43,114

Buzzards Bay, MA $41,314

Lincoln, MA $42,225

Stow, MA $41,498

Sudbury, MA $41,834

Wayland, MA $42,187

Woodville, MA $41,133

Woburn, MA $42,435

Burlington, MA $42,047

Andover, MA $41,199

Billerica, MA $41,695

Chelmsford, MA $41,723

Dracut, MA $41,651

Dunstable, MA $41,633

Haverhill, MA $41,160

Georgetown, MA $41,227

Groveland, MA $41,186

Lawrence, MA $41,110

Methuen, MA $41,118

North Andover, MA $41,160

Lowell, MA $41,729

Merrimac, MA $41,139

North Billerica, MA $41,712

North Chelmsford, MA $41,718

North Reading, MA $41,568

Nutting Lake, MA $41,715

Pinehurst, MA $41,762

Reading, MA $41,973

Tewksbury, MA $41,570

Tyngsboro, MA $41,674

Wakefield, MA $42,487

West Boxford, MA $41,235

Westford, MA $41,677

Wilmington, MA $41,606

Winchester, MA $42,905

Lynn, MA $42,851

Saugus, MA $42,905

Swampscott, MA $42,644

Nahant, MA $42,978

Amesbury, MA $41,116

Beverly, MA $41,884

Boxford, MA $41,217

Byfield, MA $41,254

Danvers, MA $41,803

Essex, MA $41,562

Gloucester, MA $41,607

Hamilton, MA $41,643

Hathorne, MA $41,663

Chilmark, MA $41,158

East Falmouth, MA $41,234

East Sandwich, MA $41,409

East Wareham, MA $41,305

Edgartown, MA $41,287

Falmouth, MA $41,176

Woods Hole, MA $41,094

Menemsha, MA $41,173

Monument Beach, MA $41,244

Nantucket, MA $41,523

North Falmouth, MA $41,191

Oak Bluffs, MA $41,245

Onset, MA $41,254

Pocasset, MA $41,228

Sagamore, MA $41,373

Sagamore Beach, MA $41,393

Sandwich, MA $41,378

Siasconset, MA $41,480

Silver Beach, MA $41,172

Vineyard Haven, MA $41,204

Wareham, MA $41,219

West Chop, MA $41,216

West Falmouth, MA $41,165

West Tisbury, MA $41,193

West Wareham, MA $41,202

Hyannis, MA $41,553

Barnstable, MA $41,462

Brewster, MA $41,519

Centerville, MA $41,448

Chatham, MA $41,548

Cotuit, MA $41,365

Ipswich, MA $41,414

Cummaquid, MA $41,475

Lynnfield, MA $42,120

Manchester, MA $41,814

Marblehead, MA $42,307

Middleton, MA $41,480

Newburyport, MA $41,172

Newbury, MA $41,247

Salisbury, MA $41,085

Peabody, MA $42,183

Prides Crossing, MA $41,910

Rockport, MA $41,523

Rowley, MA $41,318

Salem, MA $42,169

South Hamilton, MA $41,576

Topsfield, MA $41,443

Wenham, MA $41,679

West Newbury, MA $41,186

Accord, MA $42,107

Bellingham, MA $41,104

Brant Rock, MA $41,809

Canton, MA $42,171

Cohasset, MA $42,389

Dedham, MA $42,890

Dover, MA $42,358

East Mansfield, MA $41,821

Dennis, MA $41,509

Dennis Port, MA $41,591

East Dennis, MA $41,479

Eastham, MA $41,463

East Orleans, MA $41,309

Forestdale, MA $41,323

Harwich, MA $41,555

Harwich Port, MA $41,574

Hyannis Port, MA $41,476

Marstons Mills, MA $41,402

Mashpee, MA $41,311

North Chatham, MA $41,539

North Eastham, MA $41,463

North Truro, MA $41,390

Orleans, MA $41,500

Osterville, MA $41,407

Provincetown, MA $41,454

South Chatham, MA $41,557

South Dennis, MA $41,557

South Harwich, MA $41,563

South Orleans, MA $41,513

South Wellfleet, MA $41,376

South Yarmouth, MA $41,580

Truro, MA $41,359

Wellfleet, MA $41,408

West Barnstable, MA $41,455

West Chatham, MA $41,554

West Dennis, MA $41,564

West Harwich, MA $41,574

West Hyannisport, MA $41,501

West Yarmouth, MA $41,547

Yarmouth Port, MA $41,527

Assonet, MA $41,063

Attleboro, MA $40,697

Chartley, MA $41,558

Cuttyhunk, MA $41,075

Dartmouth, MA $41,026

Dighton, MA $40,836

East Freetown, MA $41,072

East Taunton, MA $41,381

Fairhaven, MA $41,027

Fall River, MA $40,956

Somerset, MA $40,756

Marion, MA $41,116

Mattapoisett, MA $41,047

New Bedford, MA $41,025

Acushnet, MA $41,039

Customer Support Officer Salary by Industry: Top Paying Sectors

For Customer Support Officer roles, the industry you choose can impact your earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Healthcare, offers compensation 20% above the average. Conversely, Customer Support Officer positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Customer Support Officer as a support function rather than a direct revenue driver.

The top paying industry for a Customer Support Officer

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Healthcare	$50,827	$24.0	20%

Customer Support Officer Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Officer's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$38,200

Average $42,356/year

$43,872

$3,183

Average $3,530/month

$3,656

$735

Average $815/week

$844

$18

Average $20/hour

$21

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$43,872	$3,656	$844	$21
Average	$42,356	$3,530	$815	$20
25th Percentile	$38,200	$3,183	$735	$18

Find Your Next Customer Support Officer Job

Ready to take the next step in your career? Browse thousands of current Customer Support Officer job openings on our job board. Use the search bar below to find your perfect match.

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Customer Support Officer Salary in Massachusetts

Check out Customer Support Officer Job Openings in Massachusetts

Key Factors That Influence Customer Support Officer Salaries

How Experience Level Affects Customer Support Officer Salaries?

How Do Customer Support Officer Salaries Vary from State to State?

Top Paying Cities for Customer Support Officer

Customer Support Officer Salary by Industry: Top Paying Sectors

The top paying industry for a Customer Support Officer

Customer Support Officer Salary: Hourly Rate, Weekly Pay, and Monthly Pay

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Customer Support Officer Salary in Massachusetts

Check out Customer Support Officer Job Openings in Massachusetts

Key Factors That Influence Customer Support Officer Salaries

How Experience Level Affects Customer Support Officer Salaries?

How Do Customer Support Officer Salaries Vary from State to State?

Top Paying Cities for Customer Support Officer

Customer Support Officer Salary by Industry: Top Paying Sectors

The top paying industry for a Customer Support Officer

Customer Support Officer Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Customer Support Officer

Find Your Next Customer Support Officer Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?