What is the average Technical Support salary for Colorado Springs, CO?
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As of December 26, 2019, the average Technical Support salary in Colorado Springs, CO is $82,797. The chart below represents localized salaries for some of our most popular Technical Support job titles in Colorado Springs, CO. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Technical Support job titles in Colorado Springs, CO. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Technical Support Salaries in Colorado Springs, CO
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Technical Support Representative II | $45,050 | $21.66 | Colorado Springs, CO | December 26, 2019 |
| Technical Support Representative I | $36,429 | $17.51 | Colorado Springs, CO | December 26, 2019 |
| Technical Support Representative III | $52,635 | $25.31 | Colorado Springs, CO | December 26, 2019 |
| Technical Support Manager | $118,989 | $57.21 | Colorado Springs, CO | December 26, 2019 |
| Technical Support Analyst I | $60,440 | $29.06 | Colorado Springs, CO | December 26, 2019 |
| Technical Support Analyst II | $75,837 | $36.46 | Colorado Springs, CO | December 26, 2019 |
| Technical Support Analyst III | $93,581 | $44.99 | Colorado Springs, CO | December 26, 2019 |
| Technical Support Supervisor | $62,671 | $30.13 | Colorado Springs, CO | December 26, 2019 |
| Technical Sales Support Specialist I | $57,536 | $27.66 | Colorado Springs, CO | December 26, 2019 |
| Technical Sales Support Specialist III | $94,019 | $45.20 | Colorado Springs, CO | December 26, 2019 |
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Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience. Technical Support Representative II Salaries in Colorado Springs, COAlternate Job Titles:Technical Support Specialist, Experienced, Technical Support - Tier 2, Technical Support Representative IICategory : Customer Services
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Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. Technical Support Representative I Salaries in Colorado Springs, COAlternate Job Titles:Technical Support Specialist, Entry, Technical Support- Tier 1, Technical Support Representative I
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Provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. May supervise and guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Requires a high school diploma. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience. Technical Support Representative III Salaries in Colorado Springs, COAlternate Job Titles:Technical Support - Tier 3, Technical Support Specialist, Senior, Technical Support Representative IIICategory : Customer Services
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Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. Technical Support Manager Salaries in Colorado Springs, COAlternate Job Titles:Technical Support Services Operations Manager, Technical Service Manager, Technical Support Manager
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Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. May require an associate's degree or its equivalent. Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience and a bachelor's degree. Technical Support Analyst I Salaries in Colorado Springs, COAlternate Job Titles:Technical Customer Support Advisor I, Technical Solutions Customer Support Analyst I, Technical Support Analyst I
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Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 -4 years of related experience. Technical Support Analyst II Salaries in Colorado Springs, COAlternate Job Titles:Technical Solutions Customer Support Analyst II, Technical Customer Support Advisor II, Technical Support Analyst II
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Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree or its equivalent. Typically reports to a project lead or manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 4 -7 years of related experience. Technical Support Analyst III Salaries in Colorado Springs, COAlternate Job Titles:Technical Customer Support Advisor III, Technical Solutions Customer Support Analyst III, Technical Support Analyst III
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Supervises a team that provides technical service-related support for an organization. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Implements and measures the effectiveness of improved process or operational policies. Suggests changes to products or services to fulfill customer needs. May require a bachelor's degree in the field. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. Technical Support Supervisor Salaries in Colorado Springs, COAlternate Job Titles:Technical Customer Support Team Supervisor, Technical Support SupervisorCategory : Customer Services
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Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. Technical Sales Support Specialist I Salaries in Colorado Springs, COAlternate Job Titles:Entry Technical Sales Support, Technical Sales Advisor I, Technical Sales Support Specialist I
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Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Technical Sales Support Specialist III Salaries in Colorado Springs, COAlternate Job Titles:Technical Sales Advisor III, Senior Sales Support, Technical Sales Support Specialist IIICategory : Sales