What is the average Technical Support salary for Madison, WI?
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As of April 24, 2024, the average Technical Support salary in Madison, WI is $91,210. The chart below represents localized salaries for some of our most popular Technical Support job titles in Madison, WI. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Technical Support job titles in Madison, WI. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Technical Support Salaries in Madison, WI
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Technical Support Manager | $131,255 | $63.10 | Madison, WI | April 24, 2024 |
| Technical Support Analyst I | $66,810 | $32.12 | Madison, WI | April 24, 2024 |
| Technical Support Analyst II | $84,199 | $40.48 | Madison, WI | April 24, 2024 |
| Technical Support Analyst III | $103,714 | $49.86 | Madison, WI | April 24, 2024 |
| Technical Customer Support Representative I | $38,089 | $18.31 | Madison, WI | April 24, 2024 |
| Technical Customer Support Representative II | $46,904 | $22.55 | Madison, WI | April 24, 2024 |
| Technical Customer Support Representative III | $56,945 | $27.38 | Madison, WI | April 24, 2024 |
| Technical Customer Support Team Leader | $74,299 | $35.72 | Madison, WI | April 24, 2024 |
| Technical Customer Support Specialist I | $60,589 | $29.13 | Madison, WI | April 24, 2024 |
| Technical Customer Support Specialist IV | $107,039 | $51.46 | Madison, WI | April 24, 2024 |
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Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Technical Support Manager Salaries in Madison, WIAlternate Job Titles:Technical Service Manager, Technical Support Services Operations Manager, Technical Support Manager
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Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Support Analyst I Salaries in Madison, WIAlternate Job Titles:Technical Solutions Customer Support Analyst I, Technical Customer Support Advisor I, Technical Support Analyst I
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Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Technical Support Analyst II Salaries in Madison, WIAlternate Job Titles:Technical Customer Support Advisor II, Technical Solutions Customer Support Analyst II, Technical Support Analyst II
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Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. Technical Support Analyst III Salaries in Madison, WIAlternate Job Titles:Technical Customer Support Advisor III, Technical Solutions Customer Support Analyst III, Technical Support Analyst III
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Technical Customer Support Representative I Salaries in Madison, WIAlternate Job Titles:Technical Support Specialist, Entry, Technical Support- Tier 1, Technical Customer Support Representative I
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Technical Customer Support Representative II Salaries in Madison, WIAlternate Job Titles:Technical Support - Tier 2, Technical Support Specialist, Experienced, Technical Customer Support Representative IICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Technical Customer Support Representative III Salaries in Madison, WIAlternate Job Titles:Technical Support - Tier 3, Technical Support Specialist, Senior, Technical Customer Support Representative IIICategory : Customer Services
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Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Technical Customer Support Team Leader Salaries in Madison, WIAlternate Job Titles:Technical Customer Support Team Supervisor, Technical Customer Support Team LeaderCategory : Customer Services
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Customer Support Specialist I Salaries in Madison, WI
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. Technical Customer Support Specialist IV Salaries in Madison, WI