What is the average Technical Support salary for Rochester, NY?
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As of January 01, 2026, the average Technical Support salary in Rochester, NY is $117,561. The chart below represents localized salaries for some of our most popular Technical Support job titles in Rochester, NY. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Technical Support job titles in Rochester, NY. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Technical Support Salaries in Rochester, NY
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Technical Support Engineering Manager | $136,821 | $65.78 | Rochester, NY | January 01, 2026 |
| Technical Support Engineer I | $65,994 | $31.73 | Rochester, NY | January 01, 2026 |
| Technical Support Engineer V | $147,016 | $70.68 | Rochester, NY | January 01, 2026 |
| Technical Support Engineer III | $97,729 | $46.98 | Rochester, NY | January 01, 2026 |
| Technical Support Engineer IV | $118,135 | $56.80 | Rochester, NY | January 01, 2026 |
| Technical Support Engineer II | $79,805 | $38.37 | Rochester, NY | January 01, 2026 |
| Technical Support Engineering Director | $184,570 | $88.74 | Rochester, NY | January 01, 2026 |
| Technical Support Engineering Supervisor | $102,883 | $49.46 | Rochester, NY | January 01, 2026 |
| Technical Support Engineering Senior Manager | $156,494 | $75.24 | Rochester, NY | January 01, 2026 |
| Technical Customer Support Representative I | $40,339 | $19.39 | Rochester, NY | January 01, 2026 |
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Manages technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Develops processes to gather technical requirements, identify and isolate issues, and deliver technical solutions. Ensures customer concerns and technical issues are resolved effectively, ensuring timely resolution and sustainable solutions. Monitors and allocates resources to ensure budget adherence and drive cost savings and operational efficiencies. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Technical Support Engineering Manager Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineering Manager, Technical Support Engineering Manager
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Provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Support Engineer I Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineer I, Technical Support Engineer I
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Provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. Works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Typically requires 10+ years of related experience. Technical Support Engineer V Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineer V, Technical Support Engineer V
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Provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. Technical Support Engineer III Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineer III, Technical Support Engineer III
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Provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. Technical Support Engineer IV Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineer IV, Technical Support Engineer IV
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Provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Technical Support Engineer II Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineer II, Technical Support Engineer II
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Directs and oversees the technical support function to troubleshoot issues and engineer solutions for an organization's products or systems. Evaluates and improves processes to gather technical requirements, identify and isolate issues, and deliver technical solutions. Monitors customer concerns and technical issues to ensure timely and effective resolution and collaborates with stakeholders to fix root causes and enhance systems. Develops and monitors budgets to align with business objectives, ensuring optimal resource allocation and inventory levels. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Technical Support Engineering Director Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineering Director, Technical Support Engineering Director
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Coordinates technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Technical Support Engineering Supervisor Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineering Supervisor, Technical Support Engineering Supervisor
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Manages technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Develops processes to gather technical requirements, identify and isolate issues, and deliver technical solutions. Ensures customer concerns and technical issues are resolved effectively, ensuring timely resolution and sustainable solutions. Monitors and allocates resources to ensure budget adherence and drive cost savings and operational efficiencies. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Technical Support Engineering Senior Manager Salaries in Rochester, NYAlternate Job Titles:Technical Solutions Support Engineering Manager, Sr., Technical Support Engineering Senior Manager
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Technical Customer Support Representative I Salaries in Rochester, NYAlternate Job Titles:Technical Client Support Representative I, Technical Customer Support Representative - Tier 1, Technical Customer Support Representative I