Contact Centre Agent Salary in North Carolina

How much does a Contact Centre Agent make in North Carolina? As of August 01, 2026, the average salary for a Contact Centre Agent in North Carolina is $60,737 per year, which breaks down to an hourly rate of $29.

However, a Contact Centre Agent's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $76,141
  • Majority Range (25th-75th percentile): $54,321 to $68,800
  • Entry-Level (10th percentile): $48,479

Key Factors That Influence Contact Centre Agent Salaries

A Contact Centre Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Contact Centre Agent Salaries?

Experience is a primary driver of a Contact Centre Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $56,641
  • Early Career (1-2 years): $56,931
  • Mid-Level (2-4 years): $57,607
  • Senior-Level (5-8 years): $58,381
  • Expert (over 8 years): $59,281
Job RoleYears of ExperienceAverage Salary
Entry Level Contact Centre Agent less than 1 year $56,641
Early Career Level Contact Centre Agent 1-2 years $56,931
Mid-Level Level Contact Centre Agent 2-4 years $57,607
Senior-Level Level Contact Centre Agent 5-8 years $58,381
Expert Level Contact Centre Agent over 8 years $59,281

Top Paying Cities for Contact Centre Agent

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Morven: $57,948
  • Mount Holly: $61,471
  • Mount Mourne: $60,600

Contact Centre Agent Salary by Industry: Top Paying Sectors

For Contact Centre Agent roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Business Services sectors offer the strongest compensation, at 20% above the average. In contrast, Contact Centre Agent positions in Biotechnology or Transportation typically offer lower base pay, as these industries often view Contact Centre Agent as a support function rather than a direct revenue driver.

The top paying industry for a Contact Centre Agent

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Aerospace & Defense $72,884 $35.0 20%

Contact Centre Agent Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Centre Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$54,321
Average $60,737/year
$68,800
$4,527
Average $5,061/month
$5,733
$1,045
Average $1,168/week
$1,323
$26
Average $29/hour
$33
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $68,800 $5,733 $1,323 $33
Average $60,737 $5,061 $1,168 $29
25th Percentile $54,321 $4,527 $1,045 $26

Find Your Next Contact Centre Agent Job

Ready to take the next step in your career? Browse thousands of current Contact Centre Agent job openings on our job board. Use the search bar below to find your perfect match.

  • MCI Careers | GARDEN, GA

    MCI Careers | GARDEN, GA

    MCI Careers is hiring Blended Contact Center Agents to support leading global brands in a fast-paced, performance-driven environment. In this customer serv... more

    1 Day Ago

  • MCI Careers | LAS CRUCES, NM

    MCI Careers | LAS CRUCES, NM

    MCI Careers is hiring Contact Center Representatives to support top global brands in a fast-paced, performance-driven environment. In this customer service... more

    1 Day Ago

  • LOGFRET | WARREN, MI

    LOGFRET | WARREN, MI

    LogFret seeks an experienced Customer Service Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customer services a... more

    8 Days Ago

  • LOGFRET | EL PASO, TX

    LOGFRET | EL PASO, TX

    LogFret seeks an experienced Call Centre Customer Service Administrator to join us. The candidate must have extensive knowledge of the job. You maintain th... more

    8 Days Ago

  • MCI Careers | LAS CRUCES, NM

    MCI Careers | LAS CRUCES, NM

    MCI Careers is hiring a Contact Center Representative II to support leading global brands in a fast-paced, performance-driven environment. In this role, yo... more

    1 Day Ago

  • MCI Careers | LAS CRUCES, NM

    MCI Careers | LAS CRUCES, NM

    MCI Careers seeks Contact Center Sales Representatives to support leading technology brands in a fast-paced CX and BPO environment. You’ll handle inbound a... more

    1 Day Ago

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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