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Contact Centre Agent Salary in New York

How much does a Contact Centre Agent make in New York? As of September 01, 2026, the average salary for a Contact Centre Agent in New York is $67,961 per year, which breaks down to an hourly rate of $33.

However, a Contact Centre Agent's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $85,217
  • Majority Range (25th-75th percentile): $60,785 to $76,993
  • Entry-Level (10th percentile): $54,252
Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Check out Contact Centre Agent Job Openings in New York

Key Factors That Influence Contact Centre Agent Salaries

A Contact Centre Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Contact Centre Agent Salaries?

Experience is a primary driver of a Contact Centre Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $63,378
  • Early Career (1-2 years): $63,702
  • Mid-Level (2-4 years): $64,458
  • Senior-Level (5-8 years): $65,323
  • Expert (over 8 years): $66,330
Job RoleYears of ExperienceAverage Salary
Entry Level Contact Centre Agent less than 1 year $63,378
Early Career Level Contact Centre Agent 1-2 years $63,702
Mid-Level Level Contact Centre Agent 2-4 years $64,458
Senior-Level Level Contact Centre Agent 5-8 years $65,323
Expert Level Contact Centre Agent over 8 years $66,330

How Do Contact Centre Agent Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Centre Agents. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $70,780.
  • California: $70,511.
  • Massachusetts: $69,572.

Top Paying Cities for Contact Centre Agent

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Holtsville: $70,141
  • Brentwood: $70,024
  • Brightwaters: $69,400

Contact Centre Agent Salary by Industry: Top Paying Sectors

For Contact Centre Agent roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Business Services sectors offer the strongest compensation, at 20% above the average. In contrast, Contact Centre Agent positions in Biotechnology or Transportation typically offer lower base pay, as these industries often view Contact Centre Agent as a support function rather than a direct revenue driver.

The top paying industry for a Contact Centre Agent

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Aerospace & Defense $81,553 $39.0 20%

Contact Centre Agent Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Centre Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on September 01, 2026
$60,785
Average $67,961/year
$76,993
$5,065
Average $5,663/month
$6,416
$1,169
Average $1,307/week
$1,481
$29
Average $33/hour
$37
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $76,993 $6,416 $1,481 $37
Average $67,961 $5,663 $1,307 $33
25th Percentile $60,785 $5,065 $1,169 $29

Find Your Next Contact Centre Agent Job

Ready to take the next step in your career? Browse thousands of current Contact Centre Agent job openings on our job board. Use the search bar below to find your perfect match.

  • United Nations Federal Credit Union | New York, NY

    Bilingual French Contact Center Agent

    United Nations Federal Credit Union | New York, NY

    Why Join This Team. Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established g... more

    1 Day Ago

  • Metergy Solutions | New York City, NY

    Customer Relations Specialist

    Metergy Solutions | New York City, NY

    Metergy Solutions, LLC.Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45... more

    4 Days Ago

  • Great Clips | LEBANON, MO

    Hair Stylist

    Great Clips | LEBANON, MO

    Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love. Whether you’re an experienced stylist or a recent graduate, ... more

    10 Days Ago

  • Great Clips | ALAMEDA, CA

    Hair Stylist

    Great Clips | ALAMEDA, CA

    Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love. Whether you’re an experienced stylist or a recent graduate, ... more

    10 Days Ago

  • MCI Careers | GARDEN, GA

    Blended Contact Center Agent

    MCI Careers | GARDEN, GA

    MCI Careers is hiring Blended Contact Center Agents to support leading global brands in a fast-paced, performance-driven environment. In this customer serv... more

    1 Day Ago

  • MCI Careers | LAS CRUCES, NM

    Contact Rep

    MCI Careers | LAS CRUCES, NM

    MCI Careers is hiring Contact Center Representatives to support top global brands in a fast-paced, performance-driven environment. In this customer service... more

    1 Day Ago

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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