Customer Service Center Supervisor Salary in Massachusetts

How much does a Customer Service Center Supervisor make in Massachusetts? As of September 01, 2026, the average salary for a Customer Service Center Supervisor in Massachusetts is $81,990 per year, which breaks down to an hourly rate of $39.

However, a Customer Service Center Supervisor's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $101,787
  • Majority Range (25th-75th percentile): $74,071 to $92,352
  • Entry-Level (10th percentile): $66,862

Key Factors That Influence Customer Service Center Supervisor Salaries

A Customer Service Center Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Center Supervisor Salaries?

Experience is a primary driver of a Customer Service Center Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $108,867
  • Early Career (1-2 years): $66,922
  • Mid-Level (2-4 years): $79,831
  • Senior-Level (5-8 years): $105,330
  • Expert (over 8 years): $144,489
Job RoleYears of ExperienceAverage Salary
Client Service Specialist IV less than 1 year $108,867
Customer Service Team Leader 1-2 years $66,922
Customer Service Center Supervisor 2-4 years $79,831
Customer Service Manager 5-8 years $105,330
Customer Service Senior Manager over 8 years $144,489

Top Paying Cities for Customer Service Center Supervisor

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $77,716
  • Amherst: $78,284
  • Barre: $79,066

Customer Service Center Supervisor Salary by Industry: Top Paying Sectors

For Customer Service Center Supervisor roles, the industry you choose can affect earning potential by as much as 70% (the gap between the highest and lowest paying industries). Data shows that the Business Services and Aerospace & Defense sectors offer the strongest compensation, at 40% above the average. In contrast, Customer Service Center Supervisor positions in Financial Services or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service Center Supervisor as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Center Supervisor

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Business Services $114,786 $55.0 40%
Aerospace & Defense $102,487 $49.0 25%
Biotechnology $94,288 $45.0 15%
Chemicals $90,189 $43.0 10%
Construction $86,089 $41.0 5%

Customer Service Center Supervisor Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Center Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on September 01, 2026
$74,071
Average $81,990/year
$92,352
$6,173
Average $6,832/month
$7,696
$1,424
Average $1,577/week
$1,776
$36
Average $39/hour
$44
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $92,352 $7,696 $1,776 $44
Average $81,990 $6,832 $1,577 $39
25th Percentile $74,071 $6,173 $1,424 $36

Find Your Next Customer Service Center Supervisor Job

Ready to take the next step in your career? Browse thousands of current Customer Service Center Supervisor job openings on our job board. Use the search bar below to find your perfect match.

  • AmeriVet Veterinary Partners | Medway, MA

    AmeriVet Veterinary Partners | Medway, MA

    Client Service Representative (CSR) Supervisor. At Medway Animal Hospital, we're committed to your growth, development, well-being, and success. We empower... more

    4 Days Ago

  • Auburn Distribution Company | Auburn, MA

    Auburn Distribution Company | Auburn, MA

    Job Description. Job Description. This growing distribution business is looking for an energetic and dependable individual to join our team as a Customer S... more

    6 Days Ago

  • Whole Foods Market | Dedham, MA

    Whole Foods Market | Dedham, MA

    Whole Foods Market - - Responsibilities: Supervises and delegates tasks to Team Members. Trains Team Members and new hires. Maintains cleanliness and stock... more

    2 Days Ago

  • Whole Foods Market | Framingham, MA

    Whole Foods Market | Framingham, MA

    Whole Foods Market - - Responsibilities: Delivers outstanding customer experience. Balances in-store and online order workload. Leads and coaches Team Memb... more

    2 Days Ago

  • Whole Foods Market | Sudbury, MA

    Whole Foods Market | Sudbury, MA

    Whole Foods Market - - Responsibilities: Delivers outstanding customer experience and service. Balances in-store and online order tasks. Monitors KPI metri... more

    2 Days Ago

  • Kohl's | Mansfield, MA

    Kohl's | Mansfield, MA

    Kohl's - 280K School Street - Responsibilities: Lead, coach and supervise associates to deliver customer service. Oversee POS and cash handling processes. ... more

    2 Days Ago

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Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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