What are the main factors that influence an IT Support Desk's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for IT Support Desk?

The Internet industry offers the highest average compensation for IT Support Desk roles, with salaries approximately 25% above the market median.

How does experience change An IT Support Desk's salary?

An IT Support Desk's salary grows with experience: starting around $54,854 for beginners, reaching about $72,085 at mid-level, and approach $89,273 for experts.

What are the highest paying states for an IT Support Desk?

IT Support Desk salary varies significantly by state. The top 3 highest paying states for IT Support Desk roles are District of Columbia $76,115, California $75,827, Massachusetts $74,816. These tech hubs typically pay 10-15% above the national average.

How much do different types of IT Support Desk roles make?

Salaries for IT Support Desk level roles vary by specialization: IT Service Desk Director: $174,600; IT Help Desk Director: $174,600; Help Desk Director: $174,595; IT Support Desk Director: $174,590; IT Support Desk Senior Manager: $154,090.

IT Support Desk Salary in Massachusetts

How much does an IT Support Desk make in Massachusetts? As of September 01, 2026, the average salary for an IT Support Desk in Massachusetts is $74,816 per year, which breaks down to an hourly rate of $36.

However, an IT Support Desk's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $99,857
Majority Range (25th-75th percentile): $68,147 to $87,924
Entry-Level (10th percentile): $62,075

10% $62,075

50% (Median) $74,816

90% $99,857

IT Support Desk Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$87,924	$7,327	$1,691	$42
Average	$74,816	$6,235	$1,439	$36
25th Percentile	$68,147	$5,679	$1,311	$33

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence IT Support Desk Salaries

An IT Support Desk's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects IT Support Desk Salaries?

Experience is a primary driver of an IT Support Desk's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $54,854
Early Career (1-2 years): $63,685
Mid-Level (2-4 years): $72,085
Senior-Level (5-8 years): $79,466
Expert (over 8 years): $89,273

Job Role	Years of Experience	Average Salary
Help Desk Support Specialist I	less than 1 year	$54,854
Help Desk Support Specialist II	1-2 years	$63,685
IT Support Desk	2-4 years	$72,085
Help Desk Support Specialist IV	5-8 years	$79,466
Help Desk Supervisor	over 8 years	$89,273

How Do IT Support Desk Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract IT Support Desks. For example, consider the average annual salaries in these key locations:

District of Columbia: $76,115.
California: $75,827.
Massachusetts: $74,816.

District of Columbia $76,115 California $75,827 Massachusetts $74,816 Washington $74,541 New Jersey $74,514 Alaska $74,417 Connecticut $73,469 New York $73,084

Hawaii $71,853 Rhode Island $71,276 Maryland $70,884 Minnesota $70,348 Colorado $70,141 Illinois $70,073 Oregon $69,811 Delaware $69,619

New Hampshire $69,498 Virginia $69,227 Pennsylvania $68,436 Nevada $68,038 North Dakota $67,907 Michigan $67,701 Wisconsin $67,625 Vermont $67,474

Texas $67,055 Maine $67,027 Arizona $66,986 Ohio $66,938 Georgia $66,305 Indiana $65,989 Wyoming $65,927 Utah $65,831

Iowa $65,790 Kansas $65,460 Louisiana $65,364 North Carolina $65,329 Missouri $65,315 Florida $65,047 Montana $64,903 Nebraska $64,765

Kentucky $64,690 South Carolina $64,415 Tennessee $64,243 Idaho $64,174 New Mexico $63,672 Oklahoma $63,562 Alabama $63,157 South Dakota $62,476

Arkansas $62,105 West Virginia $61,906 Mississippi $61,308

Top Paying Cities for IT Support Desk

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $70,916
Amherst: $71,434
Barre: $72,148

Agawam, MA $70,916

Amherst, MA $71,434

Barre, MA $72,148

Belchertown, MA $71,368

Blandford, MA $71,234

Bondsville, MA $71,380

Brimfield, MA $71,767

Chester, MA $70,939

Chesterfield, MA $70,948

Chicopee, MA $70,907

Cummington, MA $70,756

Easthampton, MA $71,074

East Longmeadow, MA $70,958

East Otis, MA $71,247

Feeding Hills, MA $70,955

Gilbertville, MA $71,953

Goshen, MA $70,942

Granby, MA $71,094

Granville, MA $71,474

Hadley, MA $71,245

Hampden, MA $71,104

Hardwick, MA $71,993

Hatfield, MA $71,258

Haydenville, MA $71,171

Holyoke, MA $70,972

Huntington, MA $71,036

Leeds, MA $71,082

Leverett, MA $71,524

Ludlow, MA $71,038

Monson, MA $71,384

North Amherst, MA $71,386

Northampton, MA $71,131

Florence, MA $71,088

North Hatfield, MA $71,225

Oakham, MA $72,121

Palmer, MA $71,468

Plainfield, MA $70,733

Russell, MA $71,223

Shutesbury, MA $71,634

Southampton, MA $71,035

South Barre, MA $72,119

South Hadley, MA $71,055

Southwick, MA $71,208

Thorndike, MA $71,376

Three Rivers, MA $71,278

Wales, MA $71,703

Ware, MA $71,709

Warren, MA $71,824

West Chesterfield, MA $70,939

Westfield, MA $71,058

West Hatfield, MA $71,187

West Springfield, MA $70,911

West Warren, MA $71,718

Whately, MA $71,230

Wheelwright, MA $72,073

Wilbraham, MA $71,072

Williamsburg, MA $71,024

Woronoco, MA $71,151

Worthington, MA $70,793

Springfield, MA $70,904

Longmeadow, MA $70,929

Indian Orchard, MA $70,936

Pittsfield, MA $70,526

Adams, MA $70,453

Ashley Falls, MA $71,400

Becket, MA $70,724

Berkshire, MA $70,519

Cheshire, MA $70,498

Dalton, MA $70,526

Glendale, MA $70,550

Great Barrington, MA $71,003

Hinsdale, MA $70,582

Housatonic, MA $70,561

Lanesboro, MA $70,471

Lee, MA $70,600

Lenox, MA $70,513

Lenox Dale, MA $70,523

Middlefield, MA $70,640

Mill River, MA $71,225

Monterey, MA $70,991

North Adams, MA $70,417

North Egremont, MA $70,921

Otis, MA $71,054

Richmond, MA $70,451

Sandisfield, MA $71,419

Savoy, MA $70,581

Sheffield, MA $71,285

South Egremont, MA $71,146

Southfield, MA $71,453

South Lee, MA $70,662

Stockbridge, MA $70,514

Tyringham, MA $70,806

West Stockbridge, MA $70,466

Williamstown, MA $70,201

Windsor, MA $70,570

Greenfield, MA $71,338

Ashfield, MA $70,906

Athol, MA $72,180

Bernardston, MA $71,461

Buckland, MA $70,912

Charlemont, MA $70,769

Colrain, MA $71,204

Conway, MA $71,156

Deerfield, MA $71,320

Drury, MA $70,624

Erving, MA $71,711

Heath, MA $70,856

Lake Pleasant, MA $71,572

Millers Falls, MA $71,636

Monroe Bridge, MA $70,517

Montague, MA $71,542

Gill, MA $71,581

New Salem, MA $71,835

Northfield, MA $71,629

Orange, MA $71,938

Petersham, MA $72,132

Rowe, MA $70,660

Royalston, MA $71,990

Shelburne Falls, MA $71,124

South Deerfield, MA $71,279

Sunderland, MA $71,453

Turners Falls, MA $71,533

Warwick, MA $71,668

Wendell, MA $71,735

Wendell Depot, MA $71,759

Fitchburg, MA $72,672

Ashburnham, MA $72,449

Ashby, MA $72,655

Ayer, MA $73,302

Devens, MA $73,136

Baldwinville, MA $72,245

East Templeton, MA $72,323

Gardner, MA $72,402

Westminster, MA $72,409

Groton, MA $73,359

Harvard, MA $73,221

Hubbardston, MA $72,334

Leominster, MA $72,688

Littleton, MA $73,481

Lunenburg, MA $72,918

Pepperell, MA $73,346

Shirley, MA $73,126

Still River, MA $73,040

Templeton, MA $72,320

Townsend, MA $73,078

West Groton, MA $73,225

West Townsend, MA $72,910

Winchendon, MA $72,193

Winchendon Springs, MA $72,259

Auburn, MA $72,039

North Dartmouth, MA $72,466

South Dartmouth, MA $72,470

North Attleboro, MA $72,108

Plainville, MA $72,605

Attleboro Falls, MA $72,211

North Dighton, MA $72,369

Norton, MA $73,340

Raynham, MA $73,730

Raynham Center, MA $73,655

Rehoboth, MA $71,629

Rochester, MA $72,640

Seekonk, MA $71,300

Swansea, MA $71,761

Berkley, MA $72,713

Taunton, MA $73,146

Westport, MA $72,442

Westport Point, MA $72,434

Berlin, MA $72,555

Cataumet, MA $72,800

Blackstone, MA $72,274

Boylston, MA $72,158

Brookfield, MA $72,006

Charlton, MA $72,095

Charlton City, MA $72,098

Charlton Depot, MA $72,098

Clinton, MA $72,459

East Brookfield, MA $72,065

Douglas, MA $72,189

East Princeton, MA $72,336

Fiskdale, MA $71,975

Grafton, MA $72,121

Holden, MA $72,054

Holland, MA $71,857

Jefferson, MA $72,116

Lancaster, MA $72,803

Leicester, MA $72,045

Linwood, MA $72,303

Manchaug, MA $72,135

Millbury, MA $72,044

Millville, MA $72,225

New Braintree, MA $72,046

Northborough, MA $72,268

Northbridge, MA $72,281

North Brookfield, MA $72,068

North Grafton, MA $72,079

North Oxford, MA $72,072

North Uxbridge, MA $72,239

Oxford, MA $72,108

Princeton, MA $72,327

Rochdale, MA $72,050

Rutland, MA $72,160

Shrewsbury, MA $72,054

Southbridge, MA $72,081

South Grafton, MA $72,166

South Lancaster, MA $72,632

Spencer, MA $72,070

Sterling, MA $72,419

Sturbridge, MA $72,029

Upton, MA $72,367

Uxbridge, MA $72,261

Webster, MA $72,162

Dudley, MA $72,138

Westborough, MA $72,326

West Boylston, MA $72,129

West Brookfield, MA $71,928

West Millbury, MA $72,052

Whitinsville, MA $72,259

Sutton, MA $72,127

Worcester, MA $72,025

East Walpole, MA $74,281

Cherry Valley, MA $72,033

Paxton, MA $72,057

Framingham, MA $73,704

Village Of Nagog Woods, MA $73,584

Boxborough, MA $73,349

Acton, MA $73,581

Ashland, MA $73,256

Bedford, MA $73,886

Hanscom Afb, MA $74,289

Bolton, MA $72,931

Carlisle, MA $73,658

Concord, MA $73,843

Fayville, MA $73,121

Holliston, MA $73,237

Hopedale, MA $72,626

Hopkinton, MA $72,712

Hudson, MA $73,037

Marlborough, MA $72,917

Maynard, MA $73,559

Mendon, MA $72,495

Milford, MA $72,745

Natick, MA $74,609

Sherborn, MA $74,100

Southborough, MA $72,908

Foxboro, MA $73,691

Franklin, MA $72,904

Greenbush, MA $74,401

Green Harbor, MA $73,999

Hingham, MA $74,888

Hull, MA $75,642

Humarock, MA $74,091

Mansfield, MA $73,581

Marshfield, MA $74,039

Marshfield Hills, MA $74,162

Medfield, MA $74,246

Medway, MA $73,224

Millis, MA $73,769

Minot, MA $74,401

Norfolk, MA $73,555

North Marshfield, MA $73,999

North Scituate, MA $74,527

Norwell, MA $74,327

Norwood, MA $74,704

Ocean Bluff, MA $73,999

Scituate, MA $74,473

Sharon, MA $74,085

Sheldonville, MA $72,918

South Walpole, MA $73,816

Stoughton, MA $74,142

Walpole, MA $74,103

Westwood, MA $75,138

Wrentham, MA $72,906

Boston, MA $76,390

Roxbury, MA $76,385

Roxbury Crossing, MA $76,386

Dorchester, MA $76,364

Dorchester Center, MA $76,310

Mattapan, MA $76,262

Charlestown, MA $76,381

Jamaica Plain, MA $76,353

Roslindale, MA $76,248

West Roxbury, MA $76,136

Allston, MA $76,368

Brighton, MA $76,330

Hyde Park, MA $76,017

Readville, MA $75,972

Cambridge, MA $76,339

Somerville, MA $76,375

Malden, MA $76,225

Everett, MA $76,331

Chelsea, MA $76,340

Revere, MA $76,222

Winthrop, MA $76,289

Medford, MA $76,258

West Medford, MA $76,196

Quincy, MA $75,763

Melrose, MA $75,985

Stoneham, MA $75,635

Braintree, MA $74,965

Milton, MA $75,882

Milton Village, MA $76,128

Weymouth, MA $74,862

East Weymouth, MA $74,945

South Weymouth, MA $74,328

North Weymouth, MA $75,592

East Boston, MA $76,390

Brockton, MA $74,108

Avon, MA $74,141

Bridgewater, MA $73,942

Bryantville, MA $73,997

Carver, MA $73,239

Duxbury, MA $73,796

East Bridgewater, MA $74,082

Easton, MA $74,094

Elmwood, MA $74,050

Halifax, MA $73,929

Hanover, MA $74,172

Hanson, MA $74,033

Holbrook, MA $74,174

Middleboro, MA $73,148

Manomet, MA $73,363

Lakeville, MA $72,930

Monponsett, MA $73,954

Abington, MA $74,144

North Carver, MA $73,449

North Easton, MA $74,107

North Pembroke, MA $74,051

Pembroke, MA $74,019

Plymouth, MA $73,266

Kingston, MA $73,731

South Carver, MA $73,143

Plympton, MA $73,701

Randolph, MA $74,442

Rockland, MA $74,178

South Easton, MA $74,052

West Bridgewater, MA $74,103

White Horse Beach, MA $73,405

Whitman, MA $74,117

Lexington, MA $75,038

Brookline, MA $76,353

Brookline Village, MA $76,363

Waltham, MA $75,497

North Waltham, MA $75,918

New Town, MA $76,155

Babson Park, MA $75,478

Newton, MA $76,216

Newton Center, MA $76,164

Newtonville, MA $76,113

Newton Highlands, MA $76,098

Newton Lower Falls, MA $75,754

Newton Upper Falls, MA $76,010

West Newton, MA $75,991

Auburndale, MA $75,841

Chestnut Hill, MA $76,301

Waban, MA $75,959

Watertown, MA $76,280

Arlington, MA $76,092

Arlington Heights, MA $76,054

Belmont, MA $76,143

Waverley, MA $76,213

Wellesley Hills, MA $75,477

Wellesley, MA $75,207

Needham, MA $75,622

Weston, MA $75,169

Needham Heights, MA $75,886

Nonantum, MA $76,155

Buzzards Bay, MA $72,976

Lincoln, MA $74,584

Stow, MA $73,301

Sudbury, MA $73,894

Wayland, MA $74,518

Woodville, MA $72,655

Woburn, MA $74,956

Burlington, MA $74,271

Andover, MA $72,772

Billerica, MA $73,649

Chelmsford, MA $73,698

Dracut, MA $73,570

Dunstable, MA $73,539

Haverhill, MA $72,703

Georgetown, MA $72,822

Groveland, MA $72,750

Lawrence, MA $72,616

Methuen, MA $72,629

North Andover, MA $72,703

Lowell, MA $73,709

Merrimac, MA $72,667

North Billerica, MA $73,679

North Chelmsford, MA $73,689

North Reading, MA $73,425

Nutting Lake, MA $73,684

Pinehurst, MA $73,766

Reading, MA $74,139

Tewksbury, MA $73,427

Tyngsboro, MA $73,612

Wakefield, MA $75,048

West Boxford, MA $72,836

Westford, MA $73,616

Wilmington, MA $73,491

Winchester, MA $75,785

Lynn, MA $75,691

Saugus, MA $75,787

Swampscott, MA $75,325

Nahant, MA $75,915

Amesbury, MA $72,626

Beverly, MA $73,983

Boxford, MA $72,805

Byfield, MA $72,869

Danvers, MA $73,839

Essex, MA $73,414

Gloucester, MA $73,494

Hamilton, MA $73,557

Hathorne, MA $73,592

Chilmark, MA $72,700

East Falmouth, MA $72,835

East Sandwich, MA $73,144

East Wareham, MA $72,959

Edgartown, MA $72,928

Falmouth, MA $72,732

Woods Hole, MA $72,587

Menemsha, MA $72,726

Monument Beach, MA $72,851

Nantucket, MA $73,344

North Falmouth, MA $72,758

Oak Bluffs, MA $72,854

Onset, MA $72,869

Pocasset, MA $72,824

Sagamore, MA $73,080

Sagamore Beach, MA $73,115

Sandwich, MA $73,088

Siasconset, MA $73,269

Silver Beach, MA $72,725

Vineyard Haven, MA $72,782

Wareham, MA $72,809

West Chop, MA $72,802

West Falmouth, MA $72,712

West Tisbury, MA $72,763

West Wareham, MA $72,777

Hyannis, MA $73,398

Barnstable, MA $73,238

Brewster, MA $73,339

Centerville, MA $73,212

Chatham, MA $73,388

Cotuit, MA $73,065

Ipswich, MA $73,152

Cummaquid, MA $73,260

Lynnfield, MA $74,400

Manchester, MA $73,859

Marblehead, MA $74,730

Middleton, MA $73,269

Newburyport, MA $72,725

Newbury, MA $72,858

Salisbury, MA $72,572

Peabody, MA $74,511

Prides Crossing, MA $74,029

Rockport, MA $73,346

Rowley, MA $72,983

Salem, MA $74,487

South Hamilton, MA $73,438

Topsfield, MA $73,203

Wenham, MA $73,620

West Newbury, MA $72,750

Accord, MA $74,377

Bellingham, MA $72,605

Brant Rock, MA $73,850

Canton, MA $74,489

Cohasset, MA $74,874

Dedham, MA $75,760

Dover, MA $74,820

East Mansfield, MA $73,871

Dennis, MA $73,321

Dennis Port, MA $73,465

East Dennis, MA $73,267

Eastham, MA $73,239

East Orleans, MA $72,967

Forestdale, MA $72,991

Harwich, MA $73,401

Harwich Port, MA $73,434

Hyannis Port, MA $73,262

Marstons Mills, MA $73,131

Mashpee, MA $72,970

North Chatham, MA $73,374

North Eastham, MA $73,238

North Truro, MA $73,110

Orleans, MA $73,304

Osterville, MA $73,139

Provincetown, MA $73,223

South Chatham, MA $73,405

South Dennis, MA $73,405

South Harwich, MA $73,416

South Orleans, MA $73,327

South Wellfleet, MA $73,085

South Yarmouth, MA $73,446

Truro, MA $73,055

Wellfleet, MA $73,142

West Barnstable, MA $73,225

West Chatham, MA $73,399

West Dennis, MA $73,418

West Harwich, MA $73,436

West Hyannisport, MA $73,306

West Yarmouth, MA $73,387

Yarmouth Port, MA $73,352

Assonet, MA $72,533

Attleboro, MA $71,886

Chartley, MA $73,407

Cuttyhunk, MA $72,553

Dartmouth, MA $72,467

Dighton, MA $72,132

East Freetown, MA $72,547

East Taunton, MA $73,094

Fairhaven, MA $72,468

Fall River, MA $72,343

Somerset, MA $71,990

Marion, MA $72,627

Mattapoisett, MA $72,505

New Bedford, MA $72,465

Acushnet, MA $72,490

IT Support Desk Salary by Industry: Top Paying Sectors

For IT Support Desk roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Internet and Software & Networking sectors offer the strongest compensation, at 25% above the average. In contrast, IT Support Desk positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view IT Support Desk as a support function rather than a direct revenue driver.

The top paying industries for an IT Support Desk

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Internet	$93,520	$45.0	25%
Software & Networking	$93,520	$45.0	25%
Energy & Utilities	$89,779	$43.0	20%
Financial Services	$89,779	$43.0	20%
Pharmaceuticals	$89,779	$43.0	20%

IT Support Desk Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an IT Support Desk's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$68,147

Average $74,816/year

$87,924

$5,679

Average $6,235/month

$7,327

$1,311

Average $1,439/week

$1,691

$33

Average $36/hour

$42

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$87,924	$7,327	$1,691	$42
Average	$74,816	$6,235	$1,439	$36
25th Percentile	$68,147	$5,679	$1,311	$33

Find Your Next IT Support Desk Job

Ready to take the next step in your career? Browse thousands of current IT Support Desk job openings on our job board. Use the search bar below to find your perfect match.

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IT Support Desk Salary in Massachusetts

Check out IT Support Desk Job Openings in Massachusetts

Key Factors That Influence IT Support Desk Salaries

How Experience Level Affects IT Support Desk Salaries?

How Do IT Support Desk Salaries Vary from State to State?

Top Paying Cities for IT Support Desk

IT Support Desk Salary by Industry: Top Paying Sectors

The top paying industries for an IT Support Desk

IT Support Desk Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Find Your Next IT Support Desk Job

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Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

IT Support Desk Salary in Massachusetts

Check out IT Support Desk Job Openings in Massachusetts

Key Factors That Influence IT Support Desk Salaries

How Experience Level Affects IT Support Desk Salaries?

How Do IT Support Desk Salaries Vary from State to State?

Top Paying Cities for IT Support Desk

IT Support Desk Salary by Industry: Top Paying Sectors

The top paying industries for an IT Support Desk

IT Support Desk Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to IT Support Desk

Find Your Next IT Support Desk Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?