What are the main factors that influence an Associate Customer Care Representative's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Associate Customer Care Representative?

The Financial Services industry offers the highest average compensation for Associate Customer Care Representative roles, with salaries approximately 15% above the market median.

How does experience change An Associate Customer Care Representative's salary?

An Associate Customer Care Representative's salary grows with experience: starting around $42,128 for beginners, reaching about $55,656 at mid-level, and approach $69,741 for experts.

What are the highest paying states for an Associate Customer Care Representative?

Associate Customer Care Representative salary varies significantly by state. The top 3 highest paying states for Associate Customer Care Representative roles are District of Columbia $49,545, California $49,357, Massachusetts $48,699. These tech hubs typically pay 10-15% above the national average.

How much do different types of Associate Customer Care Representative roles make?

Salaries for Associate Customer Care Representative level roles vary by specialization: Customer Care Associate: $64,466; Customer Care Center Representative: $62,060; Customer Care Representative IV: $56,500; Associate Customer Care Specialist: $50,882; Customer Care Representative III: $50,600.

Associate Customer Care Representative Salary in Massachusetts

How much does an Associate Customer Care Representative make in Massachusetts? As of September 01, 2026, the average salary for an Associate Customer Care Representative in Massachusetts is $48,699 per year, which breaks down to an hourly rate of $23.

However, an Associate Customer Care Representative's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $59,440
Majority Range (25th-75th percentile): $44,443 to $54,321
Entry-Level (10th percentile): $40,567

10% $40,567

50% (Median) $48,699

90% $59,440

Associate Customer Care Representative Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$54,321	$4,527	$1,045	$26
Average	$48,699	$4,058	$937	$23
25th Percentile	$44,443	$3,704	$855	$21

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Check out Associate Customer Care Representative Job Openings in Massachusetts

Customer Care Representative

ICP Group – Andover, MA

Customer Care Representative

Invaluable – Boston, MA

Associate Customer Service Representative

Omni Inclusive – Marlborough, MA

Customer Care Associate

EMD Millipore – Burlington, MA

Key Factors That Influence Associate Customer Care Representative Salaries

An Associate Customer Care Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Associate Customer Care Representative Salaries?

Experience is a primary driver of an Associate Customer Care Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $42,128
Early Career (1-2 years): $47,528
Mid-Level (2-4 years): $55,656
Senior-Level (5-8 years): $62,186
Expert (over 8 years): $69,741

Job Role	Years of Experience	Average Salary
Customer Service Representative I	less than 1 year	$42,128
Associate Customer Care Representative	1-2 years	$47,528
Customer Service Representative III	2-4 years	$55,656
Customer Service Representative IV	5-8 years	$62,186
Customer Service Team Leader	over 8 years	$69,741

How Do Associate Customer Care Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Associate Customer Care Representatives. For example, consider the average annual salaries in these key locations:

District of Columbia: $49,545.
California: $49,357.
Massachusetts: $48,699.

District of Columbia $49,545 California $49,357 Massachusetts $48,699 Washington $48,520 New Jersey $48,502 Alaska $48,440 Connecticut $47,822 New York $47,572

Hawaii $46,771 Rhode Island $46,395 Maryland $46,140 Minnesota $45,791 Colorado $45,656 Illinois $45,612 Oregon $45,442 Delaware $45,316

New Hampshire $45,238 Virginia $45,061 Pennsylvania $44,547 Nevada $44,287 North Dakota $44,202 Michigan $44,068 Wisconsin $44,019 Vermont $43,920

Texas $43,647 Maine $43,629 Arizona $43,602 Ohio $43,571 Georgia $43,159 Indiana $42,954 Wyoming $42,913 Utah $42,851

Iowa $42,824 Kansas $42,609 Louisiana $42,546 North Carolina $42,524 Missouri $42,515 Florida $42,341 Montana $42,247 Nebraska $42,157

Kentucky $42,108 South Carolina $41,929 Tennessee $41,817 Idaho $41,772 New Mexico $41,446 Oklahoma $41,374 Alabama $41,110 South Dakota $40,667

Arkansas $40,425 West Virginia $40,296 Mississippi $39,906

Top Paying Cities for Associate Customer Care Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $46,161
Amherst: $46,498
Barre: $46,963

Agawam, MA $46,161

Amherst, MA $46,498

Barre, MA $46,963

Belchertown, MA $46,455

Blandford, MA $46,368

Bondsville, MA $46,463

Brimfield, MA $46,715

Chester, MA $46,175

Chesterfield, MA $46,181

Chicopee, MA $46,155

Cummington, MA $46,056

Easthampton, MA $46,264

East Longmeadow, MA $46,188

East Otis, MA $46,376

Feeding Hills, MA $46,186

Gilbertville, MA $46,835

Goshen, MA $46,177

Granby, MA $46,277

Granville, MA $46,524

Hadley, MA $46,375

Hampden, MA $46,283

Hardwick, MA $46,861

Hatfield, MA $46,384

Haydenville, MA $46,327

Holyoke, MA $46,197

Huntington, MA $46,239

Leeds, MA $46,269

Leverett, MA $46,556

Ludlow, MA $46,240

Monson, MA $46,465

North Amherst, MA $46,467

Northampton, MA $46,301

Florence, MA $46,273

North Hatfield, MA $46,362

Oakham, MA $46,945

Palmer, MA $46,520

Plainfield, MA $46,042

Russell, MA $46,361

Shutesbury, MA $46,628

Southampton, MA $46,238

South Barre, MA $46,944

South Hadley, MA $46,251

Southwick, MA $46,351

Thorndike, MA $46,460

Three Rivers, MA $46,397

Wales, MA $46,673

Ware, MA $46,677

Warren, MA $46,751

West Chesterfield, MA $46,176

Westfield, MA $46,253

West Hatfield, MA $46,337

West Springfield, MA $46,158

West Warren, MA $46,682

Whately, MA $46,365

Wheelwright, MA $46,914

Wilbraham, MA $46,262

Williamsburg, MA $46,231

Woronoco, MA $46,314

Worthington, MA $46,081

Springfield, MA $46,153

Longmeadow, MA $46,169

Indian Orchard, MA $46,174

Pittsfield, MA $45,907

Adams, MA $45,859

Ashley Falls, MA $46,476

Becket, MA $46,036

Berkshire, MA $45,902

Cheshire, MA $45,889

Dalton, MA $45,907

Glendale, MA $45,922

Great Barrington, MA $46,218

Hinsdale, MA $45,943

Housatonic, MA $45,929

Lanesboro, MA $45,871

Lee, MA $45,955

Lenox, MA $45,898

Lenox Dale, MA $45,905

Middlefield, MA $45,981

Mill River, MA $46,362

Monterey, MA $46,209

North Adams, MA $45,836

North Egremont, MA $46,164

Otis, MA $46,251

Richmond, MA $45,858

Sandisfield, MA $46,488

Savoy, MA $45,943

Sheffield, MA $46,401

South Egremont, MA $46,311

Southfield, MA $46,510

South Lee, MA $45,996

Stockbridge, MA $45,899

Tyringham, MA $46,089

West Stockbridge, MA $45,868

Williamstown, MA $45,695

Windsor, MA $45,935

Greenfield, MA $46,435

Ashfield, MA $46,154

Athol, MA $46,983

Bernardston, MA $46,516

Buckland, MA $46,158

Charlemont, MA $46,065

Colrain, MA $46,348

Conway, MA $46,317

Deerfield, MA $46,423

Drury, MA $45,971

Erving, MA $46,678

Heath, MA $46,121

Lake Pleasant, MA $46,588

Millers Falls, MA $46,629

Monroe Bridge, MA $45,901

Montague, MA $46,568

Gill, MA $46,593

New Salem, MA $46,759

Northfield, MA $46,625

Orange, MA $46,826

Petersham, MA $46,952

Rowe, MA $45,994

Royalston, MA $46,860

Shelburne Falls, MA $46,296

South Deerfield, MA $46,397

Sunderland, MA $46,510

Turners Falls, MA $46,563

Warwick, MA $46,650

Wendell, MA $46,694

Wendell Depot, MA $46,709

Fitchburg, MA $47,304

Ashburnham, MA $47,159

Ashby, MA $47,292

Ayer, MA $47,713

Devens, MA $47,606

Baldwinville, MA $47,026

East Templeton, MA $47,076

Gardner, MA $47,128

Westminster, MA $47,132

Groton, MA $47,751

Harvard, MA $47,661

Hubbardston, MA $47,084

Leominster, MA $47,314

Littleton, MA $47,830

Lunenburg, MA $47,464

Pepperell, MA $47,742

Shirley, MA $47,599

Still River, MA $47,543

Templeton, MA $47,074

Townsend, MA $47,568

West Groton, MA $47,663

West Townsend, MA $47,458

Winchendon, MA $46,992

Winchendon Springs, MA $47,035

Auburn, MA $46,891

North Dartmouth, MA $47,169

South Dartmouth, MA $47,172

North Attleboro, MA $46,937

Plainville, MA $47,260

Attleboro Falls, MA $47,003

North Dighton, MA $47,106

Norton, MA $47,739

Raynham, MA $47,992

Raynham Center, MA $47,943

Rehoboth, MA $46,625

Rochester, MA $47,283

Seekonk, MA $46,410

Swansea, MA $46,711

Berkley, MA $47,330

Taunton, MA $47,612

Westport, MA $47,154

Westport Point, MA $47,149

Berlin, MA $47,227

Cataumet, MA $47,387

Blackstone, MA $47,044

Boylston, MA $46,969

Brookfield, MA $46,870

Charlton, MA $46,928

Charlton City, MA $46,930

Charlton Depot, MA $46,930

Clinton, MA $47,165

East Brookfield, MA $46,908

Douglas, MA $46,989

East Princeton, MA $47,085

Fiskdale, MA $46,850

Grafton, MA $46,945

Holden, MA $46,901

Holland, MA $46,773

Jefferson, MA $46,942

Lancaster, MA $47,389

Leicester, MA $46,895

Linwood, MA $47,064

Manchaug, MA $46,954

Millbury, MA $46,895

Millville, MA $47,013

New Braintree, MA $46,896

Northborough, MA $47,040

Northbridge, MA $47,049

North Brookfield, MA $46,911

North Grafton, MA $46,917

North Oxford, MA $46,913

North Uxbridge, MA $47,022

Oxford, MA $46,937

Princeton, MA $47,079

Rochdale, MA $46,899

Rutland, MA $46,970

Shrewsbury, MA $46,901

Southbridge, MA $46,919

South Grafton, MA $46,974

South Lancaster, MA $47,278

Spencer, MA $46,912

Sterling, MA $47,139

Sturbridge, MA $46,885

Upton, MA $47,105

Uxbridge, MA $47,036

Webster, MA $46,972

Dudley, MA $46,956

Westborough, MA $47,078

West Boylston, MA $46,950

West Brookfield, MA $46,819

West Millbury, MA $46,900

Whitinsville, MA $47,035

Sutton, MA $46,949

Worcester, MA $46,882

East Walpole, MA $48,351

Cherry Valley, MA $46,888

Paxton, MA $46,903

Framingham, MA $47,976

Village Of Nagog Woods, MA $47,897

Boxborough, MA $47,744

Acton, MA $47,896

Ashland, MA $47,684

Bedford, MA $48,094

Hanscom Afb, MA $48,356

Bolton, MA $47,472

Carlisle, MA $47,945

Concord, MA $48,066

Fayville, MA $47,596

Holliston, MA $47,671

Hopedale, MA $47,274

Hopkinton, MA $47,330

Hudson, MA $47,541

Marlborough, MA $47,463

Maynard, MA $47,881

Mendon, MA $47,189

Milford, MA $47,351

Natick, MA $48,565

Sherborn, MA $48,233

Southborough, MA $47,457

Foxboro, MA $47,967

Franklin, MA $47,455

Greenbush, MA $48,429

Green Harbor, MA $48,168

Hingham, MA $48,746

Hull, MA $49,237

Humarock, MA $48,228

Mansfield, MA $47,895

Marshfield, MA $48,193

Marshfield Hills, MA $48,274

Medfield, MA $48,328

Medway, MA $47,663

Millis, MA $48,018

Minot, MA $48,429

Norfolk, MA $47,878

North Marshfield, MA $48,168

North Scituate, MA $48,511

Norwell, MA $48,381

Norwood, MA $48,626

Ocean Bluff, MA $48,168

Scituate, MA $48,476

Sharon, MA $48,224

Sheldonville, MA $47,464

South Walpole, MA $48,049

Stoughton, MA $48,261

Walpole, MA $48,235

Westwood, MA $48,909

Wrentham, MA $47,456

Boston, MA $49,724

Roxbury, MA $49,720

Roxbury Crossing, MA $49,721

Dorchester, MA $49,707

Dorchester Center, MA $49,672

Mattapan, MA $49,641

Charlestown, MA $49,718

Jamaica Plain, MA $49,700

Roslindale, MA $49,631

West Roxbury, MA $49,558

Allston, MA $49,709

Brighton, MA $49,685

Hyde Park, MA $49,481

Readville, MA $49,452

Cambridge, MA $49,691

Somerville, MA $49,714

Malden, MA $49,616

Everett, MA $49,685

Chelsea, MA $49,691

Revere, MA $49,614

Winthrop, MA $49,658

Medford, MA $49,638

West Medford, MA $49,598

Quincy, MA $49,315

Melrose, MA $49,460

Stoneham, MA $49,232

Braintree, MA $48,796

Milton, MA $49,393

Milton Village, MA $49,553

Weymouth, MA $48,729

East Weymouth, MA $48,783

South Weymouth, MA $48,382

North Weymouth, MA $49,204

East Boston, MA $49,724

Brockton, MA $48,238

Avon, MA $48,260

Bridgewater, MA $48,131

Bryantville, MA $48,166

Carver, MA $47,673

Duxbury, MA $48,035

East Bridgewater, MA $48,221

Easton, MA $48,229

Elmwood, MA $48,200

Halifax, MA $48,122

Hanover, MA $48,280

Hanson, MA $48,190

Holbrook, MA $48,281

Middleboro, MA $47,613

Manomet, MA $47,754

Lakeville, MA $47,471

Monponsett, MA $48,138

Abington, MA $48,262

North Carver, MA $47,809

North Easton, MA $48,238

North Pembroke, MA $48,201

Pembroke, MA $48,181

Plymouth, MA $47,690

Kingston, MA $47,993

South Carver, MA $47,610

Plympton, MA $47,973

Randolph, MA $48,456

Rockland, MA $48,284

South Easton, MA $48,202

West Bridgewater, MA $48,235

White Horse Beach, MA $47,781

Whitman, MA $48,244

Lexington, MA $48,844

Brookline, MA $49,699

Brookline Village, MA $49,706

Waltham, MA $49,143

North Waltham, MA $49,417

New Town, MA $49,570

Babson Park, MA $49,130

Newton, MA $49,610

Newton Center, MA $49,577

Newtonville, MA $49,544

Newton Highlands, MA $49,534

Newton Lower Falls, MA $49,310

Newton Upper Falls, MA $49,477

West Newton, MA $49,464

Auburndale, MA $49,366

Chestnut Hill, MA $49,666

Waban, MA $49,443

Watertown, MA $49,652

Arlington, MA $49,530

Arlington Heights, MA $49,505

Belmont, MA $49,563

Waverley, MA $49,609

Wellesley Hills, MA $49,129

Wellesley, MA $48,953

Needham, MA $49,224

Weston, MA $48,929

Needham Heights, MA $49,396

Nonantum, MA $49,570

Buzzards Bay, MA $47,501

Lincoln, MA $48,548

Stow, MA $47,713

Sudbury, MA $48,099

Wayland, MA $48,505

Woodville, MA $47,293

Woburn, MA $48,791

Burlington, MA $48,344

Andover, MA $47,369

Billerica, MA $47,939

Chelmsford, MA $47,972

Dracut, MA $47,888

Dunstable, MA $47,868

Haverhill, MA $47,324

Georgetown, MA $47,401

Groveland, MA $47,355

Lawrence, MA $47,267

Methuen, MA $47,276

North Andover, MA $47,324

Lowell, MA $47,978

Merrimac, MA $47,300

North Billerica, MA $47,959

North Chelmsford, MA $47,966

North Reading, MA $47,794

Nutting Lake, MA $47,962

Pinehurst, MA $48,016

Reading, MA $48,258

Tewksbury, MA $47,795

Tyngsboro, MA $47,915

Wakefield, MA $48,850

West Boxford, MA $47,411

Westford, MA $47,918

Wilmington, MA $47,837

Winchester, MA $49,330

Lynn, MA $49,268

Saugus, MA $49,331

Swampscott, MA $49,030

Nahant, MA $49,415

Amesbury, MA $47,274

Beverly, MA $48,157

Boxford, MA $47,390

Byfield, MA $47,432

Danvers, MA $48,063

Essex, MA $47,787

Gloucester, MA $47,839

Hamilton, MA $47,879

Hathorne, MA $47,902

Chilmark, MA $47,322

East Falmouth, MA $47,410

East Sandwich, MA $47,611

East Wareham, MA $47,491

Edgartown, MA $47,470

Falmouth, MA $47,343

Woods Hole, MA $47,248

Menemsha, MA $47,339

Monument Beach, MA $47,420

Nantucket, MA $47,741

North Falmouth, MA $47,359

Oak Bluffs, MA $47,422

Onset, MA $47,432

Pocasset, MA $47,403

Sagamore, MA $47,569

Sagamore Beach, MA $47,592

Sandwich, MA $47,575

Siasconset, MA $47,692

Silver Beach, MA $47,338

Vineyard Haven, MA $47,375

Wareham, MA $47,393

West Chop, MA $47,389

West Falmouth, MA $47,330

West Tisbury, MA $47,363

West Wareham, MA $47,372

Hyannis, MA $47,776

Barnstable, MA $47,672

Brewster, MA $47,738

Centerville, MA $47,655

Chatham, MA $47,770

Cotuit, MA $47,560

Ipswich, MA $47,616

Cummaquid, MA $47,686

Lynnfield, MA $48,429

Manchester, MA $48,076

Marblehead, MA $48,643

Middleton, MA $47,692

Newburyport, MA $47,338

Newbury, MA $47,425

Salisbury, MA $47,238

Peabody, MA $48,501

Prides Crossing, MA $48,187

Rockport, MA $47,742

Rowley, MA $47,506

Salem, MA $48,485

South Hamilton, MA $47,802

Topsfield, MA $47,649

Wenham, MA $47,921

West Newbury, MA $47,354

Accord, MA $48,413

Bellingham, MA $47,260

Brant Rock, MA $48,071

Canton, MA $48,486

Cohasset, MA $48,737

Dedham, MA $49,314

Dover, MA $48,702

East Mansfield, MA $48,084

Dennis, MA $47,726

Dennis Port, MA $47,820

East Dennis, MA $47,691

Eastham, MA $47,673

East Orleans, MA $47,496

Forestdale, MA $47,511

Harwich, MA $47,778

Harwich Port, MA $47,800

Hyannis Port, MA $47,687

Marstons Mills, MA $47,602

Mashpee, MA $47,498

North Chatham, MA $47,760

North Eastham, MA $47,672

North Truro, MA $47,589

Orleans, MA $47,715

Osterville, MA $47,608

Provincetown, MA $47,662

South Chatham, MA $47,781

South Dennis, MA $47,781

South Harwich, MA $47,788

South Orleans, MA $47,730

South Wellfleet, MA $47,572

South Yarmouth, MA $47,807

Truro, MA $47,553

Wellfleet, MA $47,610

West Barnstable, MA $47,664

West Chatham, MA $47,777

West Dennis, MA $47,789

West Harwich, MA $47,801

West Hyannisport, MA $47,716

West Yarmouth, MA $47,769

Yarmouth Port, MA $47,747

Assonet, MA $47,213

Attleboro, MA $46,792

Chartley, MA $47,782

Cuttyhunk, MA $47,226

Dartmouth, MA $47,170

Dighton, MA $46,952

East Freetown, MA $47,223

East Taunton, MA $47,578

Fairhaven, MA $47,171

Fall River, MA $47,089

Somerset, MA $46,860

Marion, MA $47,274

Mattapoisett, MA $47,195

New Bedford, MA $47,169

Acushnet, MA $47,185

Associate Customer Care Representative Salary by Industry: Top Paying Sectors

For Associate Customer Care Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Associate Customer Care Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Associate Customer Care Representative as a support function rather than a direct revenue driver.

The top paying industries for an Associate Customer Care Representative

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Financial Services	$56,004	$27.0	15%
Biotechnology	$53,569	$26.0	10%
Energy & Utilities	$53,569	$26.0	10%
Healthcare	$52,595	$25.0	8%
Pharmaceuticals	$52,595	$25.0	8%

Associate Customer Care Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Associate Customer Care Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$44,443

Average $48,699/year

$54,321

$3,704

Average $4,058/month

$4,527

$855

Average $937/week

$1,045

$21

Average $23/hour

$26

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$54,321	$4,527	$1,045	$26
Average	$48,699	$4,058	$937	$23
25th Percentile	$44,443	$3,704	$855	$21

Find Your Next Associate Customer Care Representative Job

Ready to take the next step in your career? Browse thousands of current Associate Customer Care Representative job openings on our job board. Use the search bar below to find your perfect match.

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Associate Customer Care Representative Salary in Massachusetts

Check out Associate Customer Care Representative Job Openings in Massachusetts

Key Factors That Influence Associate Customer Care Representative Salaries

How Experience Level Affects Associate Customer Care Representative Salaries?

How Do Associate Customer Care Representative Salaries Vary from State to State?

Top Paying Cities for Associate Customer Care Representative

Associate Customer Care Representative Salary by Industry: Top Paying Sectors

The top paying industries for an Associate Customer Care Representative

Associate Customer Care Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

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Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Associate Customer Care Representative Salary in Massachusetts

Check out Associate Customer Care Representative Job Openings in Massachusetts

Key Factors That Influence Associate Customer Care Representative Salaries

How Experience Level Affects Associate Customer Care Representative Salaries?

How Do Associate Customer Care Representative Salaries Vary from State to State?

Top Paying Cities for Associate Customer Care Representative

Associate Customer Care Representative Salary by Industry: Top Paying Sectors

The top paying industries for an Associate Customer Care Representative

Associate Customer Care Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Associate Customer Care Representative

Find Your Next Associate Customer Care Representative Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?