What are the main factors that influence a 3-1-1 Citizen Service Representative's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A 3-1-1 Citizen Service Representative's salary?

A 3-1-1 Citizen Service Representative's salary grows with experience: starting around $37,769 for beginners, reaching about $52,033 at mid-level, and approach $178,330 for experts.

What are the highest paying states for a 3-1-1 Citizen Service Representative?

3-1-1 Citizen Service Representative salary varies significantly by state. The top 3 highest paying states for 3-1-1 Citizen Service Representative roles are District of Columbia $50,742, California $50,549, Massachusetts $49,876. These tech hubs typically pay 10-15% above the national average.

3-1-1 Citizen Service Representative Salary in the United States

How much does a 3-1-1 Citizen Service Representative make in the United States? As of September 01, 2026, the average salary for a 3-1-1 Citizen Service Representative in the United States is $45,829 per year, which breaks down to an hourly rate of $22.

However, a 3-1-1 Citizen Service Representative's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $52,850
Majority Range (25th-75th percentile): $42,431 to $49,504
Entry-Level (10th percentile): $39,337

10% $39,337

50% (Median) $45,829

90% $52,850

3-1-1 Citizen Service Representative Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$49,504	$4,125	$952	$24
Average	$45,829	$3,819	$881	$22
25th Percentile	$42,431	$3,536	$816	$20

Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence 3-1-1 Citizen Service Representative Salaries

A 3-1-1 Citizen Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects 3-1-1 Citizen Service Representative Salaries?

Experience is a primary driver of a 3-1-1 Citizen Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $37,769
Early Career (1-2 years): $45,063
Mid-Level (2-4 years): $52,033
Senior-Level (5-8 years): $146,669
Expert (over 8 years): $178,330

Job Role	Years of Experience	Average Salary
Network Service Representative I	less than 1 year	$37,769
3-1-1 Citizen Service Representative	1-2 years	$45,063
Network Service Representative III	2-4 years	$52,033
Network Service Manager	5-8 years	$146,669
Network Service Director	over 8 years	$178,330

How Do 3-1-1 Citizen Service Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract 3-1-1 Citizen Service Representatives. For example, consider the average annual salaries in these key locations:

District of Columbia: $50,742.
California: $50,549.
Massachusetts: $49,876.

District of Columbia $50,742 California $50,549 Massachusetts $49,876 Washington $49,692 New Jersey $49,674 Alaska $49,610 Connecticut $48,978 New York $48,721

Hawaii $47,901 Rhode Island $47,516 Maryland $47,254 Minnesota $46,897 Colorado $46,759 Illinois $46,714 Oregon $46,539 Delaware $46,411

New Hampshire $46,330 Virginia $46,150 Pennsylvania $45,623 Nevada $45,357 North Dakota $45,270 Michigan $45,132 Wisconsin $45,082 Vermont $44,981

Texas $44,702 Maine $44,683 Arizona $44,656 Ohio $44,624 Georgia $44,202 Indiana $43,991 Wyoming $43,950 Utah $43,886

Iowa $43,858 Kansas $43,638 Louisiana $43,574 North Carolina $43,551 Missouri $43,542 Florida $43,363 Montana $43,267 Nebraska $43,176

Kentucky $43,125 South Carolina $42,942 Tennessee $42,827 Idaho $42,781 New Mexico $42,447 Oklahoma $42,374 Alabama $42,103 South Dakota $41,649

Arkansas $41,402 West Virginia $41,269 Mississippi $40,870

Top Paying Cities for 3-1-1 Citizen Service Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $57,804
San Francisco: $57,171
Oakland: $55,966

San Jose, CA $57,804

San Francisco, CA $57,171

Oakland, CA $55,966

New York, NY $52,767

Paramus, NJ $52,126

Queens Village, NY $52,123

Passaic, NJ $52,080

Bergenfield, NJ $52,076

Stamford, CT $51,975

Huntington, NY $51,956

Newark, NJ $51,617

Bridgeport, CT $51,521

Vallejo, CA $51,429

New Brunswick, NJ $51,411

Petaluma, CA $51,384

Middlesex, NJ $51,297

Somerset, NJ $51,264

Santa Cruz, CA $51,205

Boston, MA $50,925

Monterey, CA $50,764

Seattle, WA $50,659

Santa Rosa, CA $50,650

Los Angeles, CA $50,637

Juneau, AK $50,517

Washington, DC $50,467

Orange, CA $50,304

Santa Ana, CA $50,183

Long Beach, CA $50,137

Anaheim, CA $50,128

Anchorage, AK $50,105

Santa Maria, CA $49,967

Everett, WA $49,958

Danbury, CT $49,797

Bremerton, WA $49,734

Tacoma, WA $49,569

New Suffolk, NY $49,568

Sacramento, CA $49,555

Santa Barbara, CA $49,505

San Diego, CA $49,454

Trenton, NJ $49,454

Brockton, MA $49,404

Fairbanks, AK $49,291

Lompoc, CA $49,175

Lowell, MA $49,138

Ventura, CA $49,129

Nashua, NH $49,120

Stockton, CA $49,115

Modesto, CA $48,780

Poughkeepsie, NY $48,680

Olympia, WA $48,593

Kennewick, WA $48,593

New Haven, CT $48,574

Lawrence, MA $48,409

Hartford, CT $48,363

Riverside, CA $48,354

New Bedford, MA $48,308

Richland, WA $48,308

Bakersfield, CA $48,244

San Bernardino, CA $48,226

New Britain, CT $48,221

Atlantic City, NJ $48,221

New London, CT $48,203

Norwich, CT $48,189

Portsmouth, NH $48,180

Boulder, CO $48,083

Portland, OR $48,020

Worcester, MA $48,015

Minneapolis, MN $47,873

Philadelphia, PA $47,809

Honolulu, HI $47,658

Saint Paul, MN $47,636

Vineland, NJ $47,626

Providence, RI $47,493

Chicago, IL $47,360

Bellingham, WA $47,305

Springfield, MA $47,268

Baltimore, MD $47,254

Chico, CA $47,140

Pittsfield, MA $47,016

Manchester, NH $46,929

Spokane, WA $46,727

Denver, CO $46,723

Albany, NY $46,507

Troy, NY $46,489

Nassau, NY $46,440

Schenectady, NY $46,393

Wilmington, DE $46,356

Burlington, VT $46,292

Salem, OR $46,274

Portland, ME $46,132

Yakima, WA $46,086

Rochester, MN $45,944

Reno, NV $45,921

Fresno, CA $45,921

Milwaukee, WI $45,880

Detroit, MI $45,834

Ann Arbor, MI $45,826

Allentown, PA $45,820

Colorado Springs, CO $45,742

Syracuse, NY $45,719

Carson City, NV $45,719

Houston, TX $45,655

Eugene, OR $45,632

Gary, IN $45,577

Springfield, OR $45,540

Bismarck, ND $45,531

Galveston, TX $45,499

Medford, OR $45,430

Fort Collins, CO $45,412

Concord, NH $45,389

Austin, TX $45,375

Mesa, AZ $45,279

Reading, PA $45,275

Phoenix, AZ $45,270

Dallas, TX $45,256

Saint Cloud, MN $45,212

Madison, WI $45,151

Utica, NY $45,027

Rochester, NY $44,954

Des Moines, IA $44,949

Raleigh, NC $44,945

Atlanta, GA $44,876

Battle Creek, MI $44,862

Salt Lake City, UT $44,848

Lancaster, PA $44,780

Harrisburg, PA $44,715

Kansas City, MO $44,670

Kansas City, KS $44,660

Champaign, IL $44,660

Fort Worth, TX $44,656

Columbus, OH $44,648

Boca Raton, FL $44,638

Pittsburgh, PA $44,619

Richmond, VA $44,601

Indianapolis, IN $44,592

Cleveland, OH $44,587

Las Vegas, NV $44,532

Cincinnati, OH $44,532

Petersburg, VA $44,463

Huntsville, AL $44,395

Lansing, MI $44,364

Lebanon, PA $44,358

Pueblo, CO $44,353

Appleton, WI $44,340

Buffalo, NY $44,321

Dayton, OH $44,308

Racine, WI $44,298

Charlotte, NC $44,294

Saint Louis, MO $44,280

York, PA $44,253

Elkhart, IN $44,253

Gastonia, NC $44,244

Billings, MT $44,233

Beaumont, TX $44,220

Lorain, OH $44,211

Benton Harbor, MI $44,202

Toledo, OH $44,193

Binghamton, NY $44,170

Rock Hill, SC $44,166

Rockford, IL $44,143

Springfield, IL $44,124

Elyria, OH $44,120

Fargo, ND $44,120

Flagstaff, AZ $44,088

Fort Lauderdale, FL $44,060

Duluth, MN $44,033

Miami, FL $44,033

Grand Forks, ND $44,001

Cheyenne, WY $44,001

Bangor, ME $43,900

Cedar Rapids, IA $43,849

Durham, NC $43,830

Louisville, KY $43,826

Grand Rapids, MI $43,817

Hialeah, FL $43,813

Casper, WY $43,748

Scranton, PA $43,693

New Orleans, LA $43,680

Virginia Beach, VA $43,675

Akron, OH $43,652

Peoria, IL $43,593

Sarasota, FL $43,583

Nashville, TN $43,551

Omaha, NE $43,551

Green Bay, WI $43,551

Baton Rouge, LA $43,528

Charleston, SC $43,519

Davenport, IA $43,496

Jamestown, NY $43,496

Tucson, AZ $43,473

Saint Petersburg, FL $43,446

Tampa, FL $43,437

Evansville, IN $43,409

Port Arthur, TX $43,409

Bradenton, FL $43,391

Santa Fe, NM $43,308

Orlando, FL $43,226

Clearwater, FL $43,212

La Crosse, WI $43,116

Canton, OH $43,116

Albuquerque, NM $43,089

Newport News, VA $43,084

High Point, NC $43,070

Ogden, UT $43,052

Corpus Christi, TX $43,015

Norfolk, VA $42,988

Laramie, WY $42,988

Rock Island, IL $42,960

Saginaw, MI $42,951

Jacksonville, FL $42,946

Salisbury, NC $42,937

Boise, ID $42,928

Moline, IL $42,905

Fort Myers, FL $42,891

Memphis, TN $42,882

Tulsa, OK $42,859

Waterloo, IA $42,832

Spartanburg, SC $42,786

Lincoln, NE $42,763

Fort Wayne, IN $42,754

Provo, UT $42,749

Cedar Falls, IA $42,694

San Antonio, TX $42,676

Greensboro, NC $42,658

South Bend, IN $42,653

Savannah, GA $42,603

Muskegon, MI $42,584

Birmingham, AL $42,580

Winston Salem, NC $42,557

Lake Charles, LA $42,447

Anderson, IN $42,438

Lexington, KY $42,424

Augusta, GA $42,410

Greenville, SC $42,410

Lima, OH $42,374

Wichita, KS $42,369

Tuscaloosa, AL $42,369

Columbia, SC $42,328

Springfield, OH $42,319

Asheville, NC $42,245

Bloomington, IN $42,213

Knoxville, TN $42,048

Shreveport, LA $42,044

Wilmington, NC $41,984

Roanoke, VA $41,984

Topeka, KS $41,902

Frankfort, KY $41,897

Oklahoma City, OK $41,865

Chillicothe, OH $41,847

Longview, TX $41,842

Melbourne, FL $41,837

Sioux Falls, SD $41,764

Mobile, AL $41,759

Terre Haute, IN $41,741

Altoona, PA $41,714

Amarillo, TX $41,682

Killeen, TX $41,668

Fayetteville, AR $41,631

Chattanooga, TN $41,617

Sioux City, IA $41,576

Idaho Falls, ID $41,567

Lynchburg, VA $41,530

Gainesville, FL $41,471

Portsmouth, OH $41,448

Little Rock, AR $41,439

Lafayette, LA $41,420

Youngstown, OH $41,420

Daytona Beach, FL $41,393

Clarksville, TN $41,388

Pensacola, FL $41,384

Temple, TX $41,380

Hopkinsville, KY $41,246

Erie, PA $41,237

Florence, SC $41,219

Charleston, WV $41,145

Great Falls, MT $41,122

Macon, GA $41,058

Tallahassee, FL $41,054

Fayetteville, NC $41,045

Waco, TX $41,035

Helena, MT $41,003

Pine Bluff, AR $40,986

Vincennes, IN $40,930

Lubbock, TX $40,912

Alamogordo, NM $40,884

Twin Falls, ID $40,843

Rapid City, SD $40,829

Jackson, MS $40,747

Huntington, WV $40,743

Greenville, MS $40,742

Parkersburg, WV $40,695

Montgomery, AL $40,687

Wichita Falls, TX $40,641

Springfield, MO $40,641

Biloxi, MS $40,618

Monroe, LA $40,573

Johnstown, PA $40,540

Sumter, SC $40,522

Columbus, GA $40,518

Pascagoula, MS $40,430

Abilene, TX $40,430

Kingsport, TN $40,311

Albany, GA $40,311

Gulfport, MS $40,298

Alexandria, LA $40,146

Fort Smith, AR $40,032

El Paso, TX $39,908

Las Cruces, NM $39,702

Harlingen, TX $39,585

Pocatello, ID $39,578

Florence, AL $39,518

Brownsville, TX $39,509

Mcallen, TX $39,413

Dothan, AL $39,349

Columbus, MS $39,077

Altus, OK $38,863

Lawton, OK $38,776

Pierre, SD $38,611

3-1-1 Citizen Service Representative Salary by Industry: Top Paying Sectors

For 3-1-1 Citizen Service Representative roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 50% above the average. In contrast, 3-1-1 Citizen Service Representative positions in Telecom or Business Services typically offer lower base pay, as these industries often view 3-1-1 Citizen Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a 3-1-1 Citizen Service Representative

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Software & Networking	$68,744	$33.0	50%
Energy & Utilities	$54,995	$26.0	20%
Edu., Gov't. & Nonprofit	$50,412	$24.0	10%

How Education impacts a 3-1-1 Citizen Service Representative's Salary?

Your level of education can impact your salary potential. While many 3-1-1 Citizen Service Representative professionals enter the field with a high school degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a 3-1-1 Citizen Service Representative with a high school is between $45,117 and $47,470.

3-1-1 Citizen Service Representative Salaries by Degree Level

$48,300
$47,800
$47,400
$46,900
$46,500
$46,100
$45,600
$45,200

Typical Education for 3-1-1 Citizen Service Representative
Degree Level	% of user with this level of education
No Degree	25%
High School	25%
Associate's Degree	37.5%
Bachelor's Degree	25%
Master's Degree or MBA	12.5%
JD, MD, PhD or Equivalent	0%

View as Graph

3-1-1 Citizen Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a 3-1-1 Citizen Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$42,431

Average $45,829/year

$49,504

$3,536

Average $3,819/month

$4,125

$816

Average $881/week

$952

$20

Average $22/hour

$24

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$49,504	$4,125	$952	$24
Average	$45,829	$3,819	$881	$22
25th Percentile	$42,431	$3,536	$816	$20

Salary Trends for 3-1-1 Citizen Service Representative

Salaries for a 3-1-1 Citizen Service Representative can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $72,131 in 2023 to around $70,712 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of 3-1-1 Citizen Service Representative salary trends, click here.

Average Annual Salary of 3-1-1 Citizen Service Representative Over Time

$???
$72,131
$71,452
$70,712
$???
$???

2022
2023
2024
2025
2026
2027

Year	Average Annual Salary
2022	View More
2023	$72,131
2024	$71,452
2025	$70,712

Most common benefits for 3-1-1 Citizen Service Representative

Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)

Common company salaries for 3-1-1 Citizen Service Representative

Here are companies hiring for 3-1-1 Citizen Service Representative and their salaries, click below for more details.

K $114,295/per year

Kpmg Us LLP Business Services United States

W $114,096/per year

Warner Bros Discovery Business Services United States

D $111,927/per year

Dentsu International Ltd Business Services United States

G $111,873/per year

GroupM Worldwide Inc Business Services United States

C $111,651/per year

CoWorx Staffing Business Services United States

C $110,194/per year

Contemporary Services Corp Business Services United States

S $107,128/per year

Showcase Cinemas Business Services United States

A $106,429/per year

Amentum Services Inc Business Services United States

A $106,199/per year

Allied Universal Security Services LLC Business Services United States

S $106,104/per year

Sodexo USA Business Services United States

J $105,192/per year

JLL Technologies Business Services United States

I $104,478/per year

Intact Insurance Group USA LLC Business Services United States

N $101,619/per year

NielsenIQ Business Services United States

T $101,470/per year

The Leading Edge Alliance Business Services United States

H $101,308/per year

Honeywell UOP Business Services United States

R $97,720/per year

Reeve & Associates Business Services United States

M $97,584/per year

ManpowerGroup Global Inc Business Services United States

F $95,980/per year

Financial Sys Nco Business Services United States

A $95,314/per year

Arrow Global Ltd Business Services United States

C $94,777/per year

CarMax Enterprise Services LLC Business Services United States

D $94,479/per year

DZConneX Business Services United States

A $93,802/per year

Adecco Staffing, USA Business Services United States

R $92,937/per year

Resource MFG Business Services United States

Z $92,774/per year

Zachry Brands Inc Business Services United States

G $88,138/per year

Greystar Worldwide LLC Business Services United States

Find Your Next 3-1-1 Citizen Service Representative Job

Ready to take the next step in your career? Browse thousands of current 3-1-1 Citizen Service Representative job openings on our job board. Use the search bar below to find your perfect match.

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FAQ about 3-1-1 Citizen Service Representative

1. What industry pays the highest salary for 3-1-1 Citizen Service Representative?

The Software & Networking industry offers the highest average compensation for 3-1-1 Citizen Service Representative roles, with salaries approximately 50% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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3-1-1 Citizen Service Representative Salary in the United States

Check out 3-1-1 Citizen Service Representative Job Openings in the United States

Key Factors That Influence 3-1-1 Citizen Service Representative Salaries

How Experience Level Affects 3-1-1 Citizen Service Representative Salaries?

How Do 3-1-1 Citizen Service Representative Salaries Vary from State to State?

Top Paying Cities for 3-1-1 Citizen Service Representative

3-1-1 Citizen Service Representative Salary by Industry: Top Paying Sectors

The top paying industries for a 3-1-1 Citizen Service Representative

How Education impacts a 3-1-1 Citizen Service Representative's Salary?

3-1-1 Citizen Service Representative Salaries by Degree Level

Typical Education for 3-1-1 Citizen Service Representative

3-1-1 Citizen Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salary Trends for 3-1-1 Citizen Service Representative

Average Annual Salary of 3-1-1 Citizen Service Representative Over Time

Most common benefits for 3-1-1 Citizen Service Representative

Common company salaries for 3-1-1 Citizen Service Representative

Find Your Next 3-1-1 Citizen Service Representative Job

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For Employers

FAQ about 3-1-1 Citizen Service Representative

1. What industry pays the highest salary for 3-1-1 Citizen Service Representative?

Where Does Our Salary Data Come From?

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