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3-1-1 Citizen Service Representative Salary in California

How much does a 3-1-1 Citizen Service Representative make in California? As of October 01, 2026, the average salary for a 3-1-1 Citizen Service Representative in California is $50,532 per year, which breaks down to an hourly rate of $24.

However, a 3-1-1 Citizen Service Representative's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $58,267
  • Majority Range (25th-75th percentile): $46,783 to $54,580
  • Entry-Level (10th percentile): $43,371
Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Check out 3-1-1 Citizen Service Representative Job Openings in California

Key Factors That Influence 3-1-1 Citizen Service Representative Salaries

A 3-1-1 Citizen Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects 3-1-1 Citizen Service Representative Salaries?

Experience is a primary driver of a 3-1-1 Citizen Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $41,645
  • Early Career (1-2 years): $49,688
  • Mid-Level (2-4 years): $57,363
  • Senior-Level (5-8 years): $161,770
  • Expert (over 8 years): $196,711
Job RoleYears of ExperienceAverage Salary
Network Service Representative I less than 1 year $41,645
3-1-1 Citizen Service Representative 1-2 years $49,688
Network Service Representative III 2-4 years $57,363
Network Service Manager 5-8 years $161,770
Network Service Director over 8 years $196,711

How Do 3-1-1 Citizen Service Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract 3-1-1 Citizen Service Representatives. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $50,724.
  • California: $50,532.
  • Massachusetts: $49,858.

Top Paying Cities for 3-1-1 Citizen Service Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Los Angeles: $50,619
  • West Hollywood: $50,582
  • Dodgertown: $50,618

3-1-1 Citizen Service Representative Salary by Industry: Top Paying Sectors

For 3-1-1 Citizen Service Representative roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 50% above the average. In contrast, 3-1-1 Citizen Service Representative positions in Telecom or Business Services typically offer lower base pay, as these industries often view 3-1-1 Citizen Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a 3-1-1 Citizen Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking $75,797 $36.0 50%
Energy & Utilities $60,638 $29.0 20%
Edu., Gov't. & Nonprofit $55,585 $27.0 10%

3-1-1 Citizen Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a 3-1-1 Citizen Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on October 01, 2026
$46,783
Average $50,532/year
$54,580
$3,899
Average $4,211/month
$4,548
$900
Average $972/week
$1,050
$22
Average $24/hour
$26
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $54,580 $4,548 $1,050 $26
Average $50,532 $4,211 $972 $24
25th Percentile $46,783 $3,899 $900 $22

Find Your Next 3-1-1 Citizen Service Representative Job

Ready to take the next step in your career? Browse thousands of current 3-1-1 Citizen Service Representative job openings on our job board. Use the search bar below to find your perfect match.

  • Kaiser Permanente | Los Angeles, CA

    Service Representative

    Kaiser Permanente | Los Angeles, CA

    Service Representative-Ambulatory ServicesPrimary Location:Los Angeles, CaliforniaSchedule:Call-in/On-CallShift:DaySalary:$29.72 - $32.92 / hourJob Number:... more

    8 Days Ago

  • Kaiser Permanente | Downey, CA

    Service Representative

    Kaiser Permanente | Downey, CA

    Kaiser Permanente - - Responsibilities: Greet members/patients and provide reception services. Schedules member and non-member appointments and follow-ups.... more

    8 Days Ago

  • The Shield Group | La Crescenta, CA

    Service Representative

    The Shield Group | La Crescenta, CA

    Job Description. Job Description. Job Description & Requirements. Overview. We are seeking a motivated individual with a passion to help others to join our... more

    6 Days Ago

  • Kaiser Permanente | Cudahy, CA

    Service Representative

    Kaiser Permanente | Cudahy, CA

    Kaiser Permanente - - Responsibilities: Greet members and patients at reception and provide front-desk navigation and check-in support. Schedule appointmen... more

    9 Days Ago

  • Mazda Infiniti Roseville | Roseville, CA

    Service Cashier Customer Service Representative

    Mazda Infiniti Roseville | Roseville, CA

    Job Description. Job Description. Full Job Description. At Mazda Roseville we pride ourselves on providing an award winning level of service. We are a loca... more

    8 Days Ago

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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