What are the main factors that influence a Customer Retention Representative's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Retention Representative?

The Financial Services industry offers the highest average compensation for Customer Retention Representative roles, with salaries approximately 15% above the market median.

How does experience change A Customer Retention Representative's salary?

A Customer Retention Representative's salary grows with experience: starting around $41,478 for beginners, reaching about $54,798 at mid-level, and approach $68,666 for experts.

What are the highest paying states for a Customer Retention Representative?

Customer Retention Representative salary varies significantly by state. The top 3 highest paying states for Customer Retention Representative roles are District of Columbia $48,781, California $48,596, Massachusetts $47,948. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Retention Representative roles make?

Salaries for Customer Retention Representative level roles vary by specialization: Customer Satisfaction & Retention Manager: $92,290; Customer Retention/Insights Manager: $92,220; Customer Retention Supervisor: $64,568; Customer Service/Retention Representative, Senior: $48,450; Customer Retention Representative III: $48,449.

Customer Retention Representative Salary in Massachusetts

How much does a Customer Retention Representative make in Massachusetts? As of September 01, 2026, the average salary for a Customer Retention Representative in Massachusetts is $47,948 per year, which breaks down to an hourly rate of $23.

However, a Customer Retention Representative's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $58,523
Majority Range (25th-75th percentile): $43,757 to $53,484
Entry-Level (10th percentile): $39,942

10% $39,942

50% (Median) $47,948

90% $58,523

Customer Retention Representative Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$53,484	$4,457	$1,029	$26
Average	$47,948	$3,996	$922	$23
25th Percentile	$43,757	$3,646	$841	$21

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Check out Customer Retention Representative Job Openings in Massachusetts

Client Retention Representative

Universal Energy Solutions – Boston, MA

Customer Representative

Getaway – Boston, MA

Customer Service Representative

Personnel People – Walpole, MA

Sales Customer Representative

Vanguard Nexus – Boston, MA

Key Factors That Influence Customer Retention Representative Salaries

A Customer Retention Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative Salaries?

Experience is a primary driver of a Customer Retention Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $41,478
Early Career (1-2 years): $46,795
Mid-Level (2-4 years): $54,798
Senior-Level (5-8 years): $61,227
Expert (over 8 years): $68,666

Job Role	Years of Experience	Average Salary
Customer Service Representative I	less than 1 year	$41,478
Customer Retention Representative	1-2 years	$46,795
Customer Service Representative III	2-4 years	$54,798
Customer Service Representative IV	5-8 years	$61,227
Customer Service Team Leader	over 8 years	$68,666

How Do Customer Retention Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Representatives. For example, consider the average annual salaries in these key locations:

District of Columbia: $48,781.
California: $48,596.
Massachusetts: $47,948.

District of Columbia $48,781 California $48,596 Massachusetts $47,948 Washington $47,772 New Jersey $47,754 Alaska $47,693 Connecticut $47,085 New York $46,838

Hawaii $46,049 Rhode Island $45,679 Maryland $45,428 Minnesota $45,084 Colorado $44,952 Illinois $44,908 Oregon $44,741 Delaware $44,617

New Hampshire $44,540 Virginia $44,366 Pennsylvania $43,860 Nevada $43,604 North Dakota $43,520 Michigan $43,388 Wisconsin $43,340 Vermont $43,243

Texas $42,974 Maine $42,956 Arizona $42,930 Ohio $42,899 Georgia $42,494 Indiana $42,291 Wyoming $42,252 Utah $42,190

Iowa $42,163 Kansas $41,952 Louisiana $41,890 North Carolina $41,868 Missouri $41,859 Florida $41,688 Montana $41,595 Nebraska $41,507

Kentucky $41,458 South Carolina $41,282 Tennessee $41,172 Idaho $41,128 New Mexico $40,806 Oklahoma $40,736 Alabama $40,476 South Dakota $40,040

Arkansas $39,802 West Virginia $39,674 Mississippi $39,291

Top Paying Cities for Customer Retention Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $45,449
Amherst: $45,781
Barre: $46,238

Agawam, MA $45,449

Amherst, MA $45,781

Barre, MA $46,238

Belchertown, MA $45,738

Blandford, MA $45,653

Bondsville, MA $45,746

Brimfield, MA $45,994

Chester, MA $45,463

Chesterfield, MA $45,469

Chicopee, MA $45,443

Cummington, MA $45,346

Easthampton, MA $45,550

East Longmeadow, MA $45,476

East Otis, MA $45,661

Feeding Hills, MA $45,474

Gilbertville, MA $46,113

Goshen, MA $45,465

Granby, MA $45,563

Granville, MA $45,807

Hadley, MA $45,660

Hampden, MA $45,569

Hardwick, MA $46,139

Hatfield, MA $45,668

Haydenville, MA $45,612

Holyoke, MA $45,484

Huntington, MA $45,525

Leeds, MA $45,555

Leverett, MA $45,838

Ludlow, MA $45,527

Monson, MA $45,749

North Amherst, MA $45,750

Northampton, MA $45,587

Florence, MA $45,559

North Hatfield, MA $45,647

Oakham, MA $46,221

Palmer, MA $45,803

Plainfield, MA $45,332

Russell, MA $45,646

Shutesbury, MA $45,909

Southampton, MA $45,525

South Barre, MA $46,220

South Hadley, MA $45,538

Southwick, MA $45,636

Thorndike, MA $45,744

Three Rivers, MA $45,681

Wales, MA $45,953

Ware, MA $45,957

Warren, MA $46,030

West Chesterfield, MA $45,464

Westfield, MA $45,540

West Hatfield, MA $45,622

West Springfield, MA $45,446

West Warren, MA $45,963

Whately, MA $45,650

Wheelwright, MA $46,190

Wilbraham, MA $45,549

Williamsburg, MA $45,518

Woronoco, MA $45,599

Worthington, MA $45,370

Springfield, MA $45,441

Longmeadow, MA $45,457

Indian Orchard, MA $45,462

Pittsfield, MA $45,199

Adams, MA $45,152

Ashley Falls, MA $45,759

Becket, MA $45,326

Berkshire, MA $45,195

Cheshire, MA $45,181

Dalton, MA $45,199

Glendale, MA $45,214

Great Barrington, MA $45,505

Hinsdale, MA $45,235

Housatonic, MA $45,221

Lanesboro, MA $45,163

Lee, MA $45,246

Lenox, MA $45,190

Lenox Dale, MA $45,197

Middlefield, MA $45,272

Mill River, MA $45,647

Monterey, MA $45,497

North Adams, MA $45,129

North Egremont, MA $45,452

Otis, MA $45,537

Richmond, MA $45,151

Sandisfield, MA $45,771

Savoy, MA $45,234

Sheffield, MA $45,685

South Egremont, MA $45,596

Southfield, MA $45,793

South Lee, MA $45,286

Stockbridge, MA $45,191

Tyringham, MA $45,378

West Stockbridge, MA $45,160

Williamstown, MA $44,991

Windsor, MA $45,227

Greenfield, MA $45,719

Ashfield, MA $45,442

Athol, MA $46,259

Bernardston, MA $45,798

Buckland, MA $45,446

Charlemont, MA $45,355

Colrain, MA $45,633

Conway, MA $45,603

Deerfield, MA $45,707

Drury, MA $45,262

Erving, MA $45,959

Heath, MA $45,410

Lake Pleasant, MA $45,869

Millers Falls, MA $45,910

Monroe Bridge, MA $45,193

Montague, MA $45,850

Gill, MA $45,875

New Salem, MA $46,037

Northfield, MA $45,906

Orange, MA $46,104

Petersham, MA $46,228

Rowe, MA $45,285

Royalston, MA $46,137

Shelburne Falls, MA $45,582

South Deerfield, MA $45,681

Sunderland, MA $45,793

Turners Falls, MA $45,844

Warwick, MA $45,931

Wendell, MA $45,974

Wendell Depot, MA $45,989

Fitchburg, MA $46,574

Ashburnham, MA $46,431

Ashby, MA $46,563

Ayer, MA $46,978

Devens, MA $46,871

Baldwinville, MA $46,300

East Templeton, MA $46,350

Gardner, MA $46,401

Westminster, MA $46,405

Groton, MA $47,014

Harvard, MA $46,926

Hubbardston, MA $46,358

Leominster, MA $46,584

Littleton, MA $47,093

Lunenburg, MA $46,732

Pepperell, MA $47,006

Shirley, MA $46,865

Still River, MA $46,810

Templeton, MA $46,348

Townsend, MA $46,834

West Groton, MA $46,928

West Townsend, MA $46,726

Winchendon, MA $46,267

Winchendon Springs, MA $46,309

Auburn, MA $46,168

North Dartmouth, MA $46,442

South Dartmouth, MA $46,445

North Attleboro, MA $46,213

Plainville, MA $46,531

Attleboro Falls, MA $46,278

North Dighton, MA $46,380

Norton, MA $47,002

Raynham, MA $47,252

Raynham Center, MA $47,204

Rehoboth, MA $45,906

Rochester, MA $46,554

Seekonk, MA $45,695

Swansea, MA $45,990

Berkley, MA $46,600

Taunton, MA $46,878

Westport, MA $46,426

Westport Point, MA $46,422

Berlin, MA $46,499

Cataumet, MA $46,656

Blackstone, MA $46,319

Boylston, MA $46,245

Brookfield, MA $46,147

Charlton, MA $46,204

Charlton City, MA $46,206

Charlton Depot, MA $46,206

Clinton, MA $46,438

East Brookfield, MA $46,185

Douglas, MA $46,264

East Princeton, MA $46,359

Fiskdale, MA $46,127

Grafton, MA $46,221

Holden, MA $46,178

Holland, MA $46,052

Jefferson, MA $46,218

Lancaster, MA $46,658

Leicester, MA $46,172

Linwood, MA $46,338

Manchaug, MA $46,230

Millbury, MA $46,172

Millville, MA $46,288

New Braintree, MA $46,173

Northborough, MA $46,315

Northbridge, MA $46,323

North Brookfield, MA $46,187

North Grafton, MA $46,194

North Oxford, MA $46,190

North Uxbridge, MA $46,297

Oxford, MA $46,213

Princeton, MA $46,353

Rochdale, MA $46,176

Rutland, MA $46,246

Shrewsbury, MA $46,178

Southbridge, MA $46,195

South Grafton, MA $46,250

South Lancaster, MA $46,548

Spencer, MA $46,188

Sterling, MA $46,412

Sturbridge, MA $46,162

Upton, MA $46,379

Uxbridge, MA $46,311

Webster, MA $46,248

Dudley, MA $46,232

Westborough, MA $46,352

West Boylston, MA $46,226

West Brookfield, MA $46,097

West Millbury, MA $46,177

Whitinsville, MA $46,309

Sutton, MA $46,225

Worcester, MA $46,159

East Walpole, MA $47,605

Cherry Valley, MA $46,165

Paxton, MA $46,180

Framingham, MA $47,236

Village Of Nagog Woods, MA $47,159

Boxborough, MA $47,008

Acton, MA $47,157

Ashland, MA $46,949

Bedford, MA $47,352

Hanscom Afb, MA $47,610

Bolton, MA $46,740

Carlisle, MA $47,206

Concord, MA $47,324

Fayville, MA $46,862

Holliston, MA $46,936

Hopedale, MA $46,545

Hopkinton, MA $46,600

Hudson, MA $46,808

Marlborough, MA $46,731

Maynard, MA $47,142

Mendon, MA $46,461

Milford, MA $46,621

Natick, MA $47,816

Sherborn, MA $47,489

Southborough, MA $46,726

Foxboro, MA $47,227

Franklin, MA $46,723

Greenbush, MA $47,682

Green Harbor, MA $47,425

Hingham, MA $47,994

Hull, MA $48,477

Humarock, MA $47,484

Mansfield, MA $47,156

Marshfield, MA $47,450

Marshfield Hills, MA $47,529

Medfield, MA $47,583

Medway, MA $46,928

Millis, MA $47,277

Minot, MA $47,682

Norfolk, MA $47,140

North Marshfield, MA $47,425

North Scituate, MA $47,763

Norwell, MA $47,635

Norwood, MA $47,876

Ocean Bluff, MA $47,425

Scituate, MA $47,728

Sharon, MA $47,480

Sheldonville, MA $46,732

South Walpole, MA $47,308

Stoughton, MA $47,516

Walpole, MA $47,491

Westwood, MA $48,155

Wrentham, MA $46,724

Boston, MA $48,957

Roxbury, MA $48,954

Roxbury Crossing, MA $48,954

Dorchester, MA $48,940

Dorchester Center, MA $48,906

Mattapan, MA $48,875

Charlestown, MA $48,951

Jamaica Plain, MA $48,933

Roslindale, MA $48,866

West Roxbury, MA $48,794

Allston, MA $48,943

Brighton, MA $48,918

Hyde Park, MA $48,718

Readville, MA $48,689

Cambridge, MA $48,925

Somerville, MA $48,947

Malden, MA $48,851

Everett, MA $48,919

Chelsea, MA $48,925

Revere, MA $48,849

Winthrop, MA $48,892

Medford, MA $48,872

West Medford, MA $48,833

Quincy, MA $48,555

Melrose, MA $48,697

Stoneham, MA $48,473

Braintree, MA $48,044

Milton, MA $48,632

Milton Village, MA $48,789

Weymouth, MA $47,978

East Weymouth, MA $48,031

South Weymouth, MA $47,635

North Weymouth, MA $48,446

East Boston, MA $48,957

Brockton, MA $47,494

Avon, MA $47,516

Bridgewater, MA $47,388

Bryantville, MA $47,423

Carver, MA $46,938

Duxbury, MA $47,294

East Bridgewater, MA $47,478

Easton, MA $47,485

Elmwood, MA $47,457

Halifax, MA $47,379

Hanover, MA $47,535

Hanson, MA $47,446

Holbrook, MA $47,537

Middleboro, MA $46,879

Manomet, MA $47,017

Lakeville, MA $46,739

Monponsett, MA $47,396

Abington, MA $47,518

North Carver, MA $47,072

North Easton, MA $47,494

North Pembroke, MA $47,458

Pembroke, MA $47,438

Plymouth, MA $46,955

Kingston, MA $47,253

South Carver, MA $46,876

Plympton, MA $47,234

Randolph, MA $47,709

Rockland, MA $47,539

South Easton, MA $47,458

West Bridgewater, MA $47,491

White Horse Beach, MA $47,044

Whitman, MA $47,500

Lexington, MA $48,091

Brookline, MA $48,933

Brookline Village, MA $48,940

Waltham, MA $48,385

North Waltham, MA $48,654

New Town, MA $48,806

Babson Park, MA $48,372

Newton, MA $48,845

Newton Center, MA $48,812

Newtonville, MA $48,780

Newton Highlands, MA $48,770

Newton Lower Falls, MA $48,549

Newton Upper Falls, MA $48,713

West Newton, MA $48,701

Auburndale, MA $48,605

Chestnut Hill, MA $48,900

Waban, MA $48,681

Watertown, MA $48,887

Arlington, MA $48,766

Arlington Heights, MA $48,742

Belmont, MA $48,799

Waverley, MA $48,843

Wellesley Hills, MA $48,372

Wellesley, MA $48,198

Needham, MA $48,465

Weston, MA $48,174

Needham Heights, MA $48,634

Nonantum, MA $48,806

Buzzards Bay, MA $46,769

Lincoln, MA $47,800

Stow, MA $46,977

Sudbury, MA $47,357

Wayland, MA $47,757

Woodville, MA $46,563

Woburn, MA $48,038

Burlington, MA $47,599

Andover, MA $46,638

Billerica, MA $47,200

Chelmsford, MA $47,232

Dracut, MA $47,150

Dunstable, MA $47,130

Haverhill, MA $46,594

Georgetown, MA $46,670

Groveland, MA $46,624

Lawrence, MA $46,538

Methuen, MA $46,547

North Andover, MA $46,594

Lowell, MA $47,238

Merrimac, MA $46,571

North Billerica, MA $47,219

North Chelmsford, MA $47,226

North Reading, MA $47,056

Nutting Lake, MA $47,223

Pinehurst, MA $47,275

Reading, MA $47,514

Tewksbury, MA $47,058

Tyngsboro, MA $47,176

Wakefield, MA $48,097

West Boxford, MA $46,679

Westford, MA $47,179

Wilmington, MA $47,099

Winchester, MA $48,569

Lynn, MA $48,509

Saugus, MA $48,570

Swampscott, MA $48,274

Nahant, MA $48,653

Amesbury, MA $46,545

Beverly, MA $47,414

Boxford, MA $46,660

Byfield, MA $46,700

Danvers, MA $47,322

Essex, MA $47,050

Gloucester, MA $47,101

Hamilton, MA $47,141

Hathorne, MA $47,164

Chilmark, MA $46,592

East Falmouth, MA $46,678

East Sandwich, MA $46,877

East Wareham, MA $46,758

Edgartown, MA $46,738

Falmouth, MA $46,613

Woods Hole, MA $46,519

Menemsha, MA $46,609

Monument Beach, MA $46,689

Nantucket, MA $47,005

North Falmouth, MA $46,629

Oak Bluffs, MA $46,691

Onset, MA $46,700

Pocasset, MA $46,672

Sagamore, MA $46,835

Sagamore Beach, MA $46,858

Sandwich, MA $46,841

Siasconset, MA $46,956

Silver Beach, MA $46,608

Vineyard Haven, MA $46,645

Wareham, MA $46,662

West Chop, MA $46,658

West Falmouth, MA $46,600

West Tisbury, MA $46,632

West Wareham, MA $46,641

Hyannis, MA $47,039

Barnstable, MA $46,937

Brewster, MA $47,001

Centerville, MA $46,920

Chatham, MA $47,033

Cotuit, MA $46,826

Ipswich, MA $46,882

Cummaquid, MA $46,951

Lynnfield, MA $47,682

Manchester, MA $47,335

Marblehead, MA $47,893

Middleton, MA $46,957

Newburyport, MA $46,608

Newbury, MA $46,693

Salisbury, MA $46,510

Peabody, MA $47,753

Prides Crossing, MA $47,444

Rockport, MA $47,006

Rowley, MA $46,773

Salem, MA $47,737

South Hamilton, MA $47,065

Topsfield, MA $46,915

Wenham, MA $47,182

West Newbury, MA $46,624

Accord, MA $47,667

Bellingham, MA $46,531

Brant Rock, MA $47,329

Canton, MA $47,738

Cohasset, MA $47,985

Dedham, MA $48,553

Dover, MA $47,951

East Mansfield, MA $47,342

Dennis, MA $46,990

Dennis Port, MA $47,082

East Dennis, MA $46,955

Eastham, MA $46,938

East Orleans, MA $46,763

Forestdale, MA $46,778

Harwich, MA $47,041

Harwich Port, MA $47,063

Hyannis Port, MA $46,952

Marstons Mills, MA $46,868

Mashpee, MA $46,765

North Chatham, MA $47,024

North Eastham, MA $46,937

North Truro, MA $46,855

Orleans, MA $46,979

Osterville, MA $46,874

Provincetown, MA $46,927

South Chatham, MA $47,044

South Dennis, MA $47,044

South Harwich, MA $47,051

South Orleans, MA $46,994

South Wellfleet, MA $46,839

South Yarmouth, MA $47,070

Truro, MA $46,819

Wellfleet, MA $46,875

West Barnstable, MA $46,929

West Chatham, MA $47,040

West Dennis, MA $47,052

West Harwich, MA $47,064

West Hyannisport, MA $46,980

West Yarmouth, MA $47,032

Yarmouth Port, MA $47,010

Assonet, MA $46,485

Attleboro, MA $46,070

Chartley, MA $47,045

Cuttyhunk, MA $46,498

Dartmouth, MA $46,443

Dighton, MA $46,228

East Freetown, MA $46,494

East Taunton, MA $46,845

Fairhaven, MA $46,444

Fall River, MA $46,363

Somerset, MA $46,137

Marion, MA $46,545

Mattapoisett, MA $46,467

New Bedford, MA $46,441

Acushnet, MA $46,457

Customer Retention Representative Salary by Industry: Top Paying Sectors

For Customer Retention Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Retention Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Retention Representative as a support function rather than a direct revenue driver.

The top paying industries for a Customer Retention Representative

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Financial Services	$55,140	$27.0	15%
Biotechnology	$52,743	$25.0	10%
Energy & Utilities	$52,743	$25.0	10%
Healthcare	$51,784	$25.0	8%
Pharmaceuticals	$51,784	$25.0	8%

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$43,757

Average $47,948/year

$53,484

$3,646

Average $3,996/month

$4,457

$841

Average $922/week

$1,029

$21

Average $23/hour

$26

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$53,484	$4,457	$1,029	$26
Average	$47,948	$3,996	$922	$23
25th Percentile	$43,757	$3,646	$841	$21

Find Your Next Customer Retention Representative Job

Ready to take the next step in your career? Browse thousands of current Customer Retention Representative job openings on our job board. Use the search bar below to find your perfect match.

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Customer Retention Representative Salary in Massachusetts

Check out Customer Retention Representative Job Openings in Massachusetts

Key Factors That Influence Customer Retention Representative Salaries

How Experience Level Affects Customer Retention Representative Salaries?

How Do Customer Retention Representative Salaries Vary from State to State?

Top Paying Cities for Customer Retention Representative

Customer Retention Representative Salary by Industry: Top Paying Sectors

The top paying industries for a Customer Retention Representative

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

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Where Does Our Salary Data Come From?

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Customer Retention Representative Salary in Massachusetts

Check out Customer Retention Representative Job Openings in Massachusetts

Key Factors That Influence Customer Retention Representative Salaries

How Experience Level Affects Customer Retention Representative Salaries?

How Do Customer Retention Representative Salaries Vary from State to State?

Top Paying Cities for Customer Retention Representative

Customer Retention Representative Salary by Industry: Top Paying Sectors

The top paying industries for a Customer Retention Representative

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Customer Retention Representative

Find Your Next Customer Retention Representative Job

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Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?