Customer Retention Representative Salary in Michigan

How much does a Customer Retention Representative make in Michigan? As of August 01, 2026, the average salary for a Customer Retention Representative in Michigan is $43,383 per year, which breaks down to an hourly rate of $21.

However, a Customer Retention Representative's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $52,953
  • Majority Range (25th-75th percentile): $39,592 to $48,392
  • Entry-Level (10th percentile): $36,140

Key Factors That Influence Customer Retention Representative Salaries

A Customer Retention Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative Salaries?

Experience is a primary driver of a Customer Retention Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $37,533
  • Early Career (1-2 years): $42,340
  • Mid-Level (2-4 years): $49,576
  • Senior-Level (5-8 years): $55,398
  • Expert (over 8 years): $62,126
Job RoleYears of ExperienceAverage Salary
Customer Service Representative I less than 1 year $37,533
Customer Retention Representative 1-2 years $42,340
Customer Service Representative III 2-4 years $49,576
Customer Service Representative IV 5-8 years $55,398
Customer Service Team Leader over 8 years $62,126

Top Paying Cities for Customer Retention Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Davison: $41,823
  • Decker: $41,322
  • Deckerville: $41,171

Customer Retention Representative Salary by Industry: Top Paying Sectors

For Customer Retention Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Retention Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Retention Representative as a support function rather than a direct revenue driver.

The top paying industries for a Customer Retention Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services $49,891 $24.0 15%
Biotechnology $47,722 $23.0 10%
Energy & Utilities $47,722 $23.0 10%
Healthcare $46,854 $23.0 8%
Pharmaceuticals $46,854 $23.0 8%

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$39,592
Average $43,383/year
$48,392
$3,299
Average $3,615/month
$4,033
$761
Average $834/week
$931
$19
Average $21/hour
$23
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $48,392 $4,033 $931 $23
Average $43,383 $3,615 $834 $21
25th Percentile $39,592 $3,299 $761 $19

Find Your Next Customer Retention Representative Job

Ready to take the next step in your career? Browse thousands of current Customer Retention Representative job openings on our job board. Use the search bar below to find your perfect match.

  • Mike Goodwin - State Farm Agent | Monroe, MI

    Mike Goodwin - State Farm Agent | Monroe, MI

    Job Description. Job Description. Benefits. Life Insurance. Bonus based on performance. Company parties. Employee discounts. Free food & snacks. Health ins... more

    4 Days Ago

  • Steven Bartshe - State Farm Agent | Eaton Rapids, MI

    Steven Bartshe - State Farm Agent | Eaton Rapids, MI

    Job Description. Job Description. Benefits. Bonus based on performance. Competitive salary. Health insurance. Opportunity for advancement. Paid time off. J... more

    5 Days Ago

  • Getaway | Dearborn Heights, MI

    Getaway | Dearborn Heights, MI

    Job Description. Job Description. Position Description. As a Customer Representative, you will play a key role in supporting clients throughout their journ... more

    3 Days Ago

  • Getaway | Grand Rapids, MI

    Getaway | Grand Rapids, MI

    Job Description. Job Description. Position Description. As a Customer Representative, you will play a key role in supporting clients throughout their journ... more

    5 Days Ago

  • TEKsystems | Plymouth, MI

    TEKsystems | Plymouth, MI

    Description Customer service representative working in a call center environment Handling inbound calls and some follow-up calls Answers calls and question... more

    2 Days Ago

  • Roger Zatkoff Company | Farmington, MI

    Roger Zatkoff Company | Farmington, MI

    Description:The Customer Fulfillment Representative is a warehouse worker who will fulfill and process orders, accept incoming shipments, and oversee the g... more

    2 Days Ago

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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