What are the main factors that influence a Customer Retention Representative's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Retention Representative?

The Financial Services industry offers the highest average compensation for Customer Retention Representative roles, with salaries approximately 15% above the market median.

How does experience change A Customer Retention Representative's salary?

A Customer Retention Representative's salary grows with experience: starting around $39,298 for beginners, reaching about $51,918 at mid-level, and approach $65,057 for experts.

What are the highest paying states for a Customer Retention Representative?

Customer Retention Representative salary varies significantly by state. The top 3 highest paying states for Customer Retention Representative roles are District of Columbia $48,781, California $48,596, Massachusetts $47,948. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Retention Representative roles make?

Salaries for Customer Retention Representative level roles vary by specialization: Customer Satisfaction & Retention Manager: $92,290; Customer Retention/Insights Manager: $92,220; Customer Retention Supervisor: $64,568; Customer Service/Retention Representative, Senior: $48,450; Customer Retention Representative III: $48,449.

Customer Retention Representative Salary in Maryland

How much does a Customer Retention Representative make in Maryland? As of September 01, 2026, the average salary for a Customer Retention Representative in Maryland is $45,428 per year, which breaks down to an hourly rate of $22.

However, a Customer Retention Representative's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $55,447
Majority Range (25th-75th percentile): $41,457 to $50,672
Entry-Level (10th percentile): $37,842

10% $37,842

50% (Median) $45,428

90% $55,447

Customer Retention Representative Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$50,672	$4,223	$974	$24
Average	$45,428	$3,786	$874	$22
25th Percentile	$41,457	$3,455	$797	$20

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

For HR & Compensation Team

What should I pay?

See how Salary.com helps teams price roles more accurately.

Benchmark Customer Retention Representative with confidence

Get deeper market data to support decisions.

Work Email

Phone No.

Choose a perfect time to talk with a compensation expert.

Book a Demo

Check out Customer Retention Representative Job Openings in Maryland

Customer Retention Specialist

Derrick Elzey - State Farm Agent – Salisbury, MD

Client Retention Representative

Universal Energy Solutions – Beltsville, MD

Client Retention Representative

Universal Energy Solutions – Calverton, MD

Client Retention Representative

Universal Energy Solutions – Baltimore, MD

Key Factors That Influence Customer Retention Representative Salaries

A Customer Retention Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative Salaries?

Experience is a primary driver of a Customer Retention Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $39,298
Early Career (1-2 years): $44,336
Mid-Level (2-4 years): $51,918
Senior-Level (5-8 years): $58,009
Expert (over 8 years): $65,057

Job Role	Years of Experience	Average Salary
Customer Service Representative I	less than 1 year	$39,298
Customer Retention Representative	1-2 years	$44,336
Customer Service Representative III	2-4 years	$51,918
Customer Service Representative IV	5-8 years	$58,009
Customer Service Team Leader	over 8 years	$65,057

How Do Customer Retention Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Representatives. For example, consider the average annual salaries in these key locations:

District of Columbia: $48,781.
California: $48,596.
Massachusetts: $47,948.

District of Columbia $48,781 California $48,596 Massachusetts $47,948 Washington $47,772 New Jersey $47,754 Alaska $47,693 Connecticut $47,085 New York $46,838

Hawaii $46,049 Rhode Island $45,679 Maryland $45,428 Minnesota $45,084 Colorado $44,952 Illinois $44,908 Oregon $44,741 Delaware $44,617

New Hampshire $44,540 Virginia $44,366 Pennsylvania $43,860 Nevada $43,604 North Dakota $43,520 Michigan $43,388 Wisconsin $43,340 Vermont $43,243

Texas $42,974 Maine $42,956 Arizona $42,930 Ohio $42,899 Georgia $42,494 Indiana $42,291 Wyoming $42,252 Utah $42,190

Iowa $42,163 Kansas $41,952 Louisiana $41,890 North Carolina $41,868 Missouri $41,859 Florida $41,688 Montana $41,595 Nebraska $41,507

Kentucky $41,458 South Carolina $41,282 Tennessee $41,172 Idaho $41,128 New Mexico $40,806 Oklahoma $40,736 Alabama $40,476 South Dakota $40,040

Arkansas $39,802 West Virginia $39,674 Mississippi $39,291

Top Paying Cities for Customer Retention Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Owings: $46,775
Riverdale: $48,449
College Park: $48,393

Owings, MD $46,775

Riverdale, MD $48,449

College Park, MD $48,393

Fort Washington, MD $48,361

Oxon Hill, MD $48,501

Suitland, MD $48,486

District Heights, MD $48,461

Temple Hills, MD $48,487

Deale, MD $46,559

Dunkirk, MD $47,051

Fort George G Meade, MD $45,972

Friendship, MD $46,707

Fulton, MD $46,583

Andrews Air Force Base, MD $48,322

Savage, MD $46,040

Shady Side, MD $46,191

Galesville, MD $46,395

Greenbelt, MD $48,225

Glenn Dale, MD $47,693

Upper Marlboro, MD $47,739

Harwood, MD $46,573

Highland, MD $46,541

West River, MD $46,582

Tracys Landing, MD $46,615

Hyattsville, MD $48,488

Jessup, MD $45,814

Bethesda, MD $48,502

Glen Echo, MD $48,493

Chevy Chase, MD $48,497

Cabin John, MD $48,483

Olney, MD $47,391

Brookeville, MD $46,507

Poolesville, MD $46,916

Barnesville, MD $46,263

Beallsville, MD $46,348

Boyds, MD $46,703

Dickerson, MD $46,295

Rockville, MD $47,949

Potomac, MD $48,087

Derwood, MD $47,441

Sandy Spring, MD $47,164

Ashton, MD $47,060

Brinklow, MD $46,711

Burtonsville, MD $47,257

Montgomery Village, MD $46,871

Kensington, MD $48,456

Garrett Park, MD $48,399

Suburb Maryland Fac, MD $48,019

Silver Spring, MD $48,428

Takoma Park, MD $48,491

Aberdeen, MD $44,417

Aberdeen Proving Ground, MD $44,408

Abingdon, MD $44,751

Gunpowder, MD $45,021

Arnold, MD $45,545

Baldwin, MD $44,936

Bel Air, MD $44,563

Belcamp, MD $44,628

Benson, MD $44,358

Boring, MD $44,457

Brooklandville, MD $45,374

Butler, MD $44,874

Chase, MD $45,229

Churchville, MD $44,230

Clarksville, MD $46,047

Cockeysville, MD $44,960

Hunt Valley, MD $45,149

Crownsville, MD $45,853

Darlington, MD $43,838

Davidsonville, MD $46,522

Dayton, MD $46,018

Edgewater, MD $46,096

Edgewood, MD $44,887

Ellicott City, MD $45,463

Columbia, MD $45,804

Fallston, MD $44,770

Finksburg, MD $44,785

Forest Hill, MD $44,320

Fork, MD $45,088

Fort Howard, MD $45,373

Freeland, MD $43,430

Gambrills, MD $46,026

Gibson Island, MD $45,398

Glen Arm, MD $45,255

Glen Burnie, MD $45,452

Glyndon, MD $45,017

Hampstead, MD $43,982

Elkridge, MD $45,502

Hanover, MD $45,528

Harmans, MD $45,525

Havre De Grace, MD $44,128

Hydes, MD $45,092

Jarrettsville, MD $44,173

Joppa, MD $45,001

Kingsville, MD $45,101

Lineboro, MD $43,319

Linthicum Heights, MD $45,459

Long Green, MD $45,180

Spencerville, MD $47,187

Clarksburg, MD $46,155

Damascus, MD $45,758

Germantown, MD $47,125

Annapolis, MD $45,897

Cumberland, MD $41,694

Accident, MD $41,624

Barton, MD $41,820

Bittinger, MD $41,741

Bloomington, MD $41,890

Corriganville, MD $41,429

Eckhart Mines, MD $41,658

Ellerslie, MD $41,481

Flintstone, MD $41,704

Friendsville, MD $41,612

Frostburg, MD $41,601

Grantsville, MD $41,603

Kitzmiller, MD $41,606

Lonaconing, MD $41,744

Luke, MD $41,893

Mc Henry, MD $41,628

Midland, MD $41,884

Midlothian, MD $41,607

Mount Savage, MD $41,416

Oakland, MD $41,507

Oldtown, MD $41,761

Pinto, MD $41,838

Rawlings, MD $41,851

Spring Gap, MD $41,811

Swanton, MD $41,710

Westernport, MD $41,891

Easton, MD $44,988

Barclay, MD $44,612

Bethlehem, MD $44,669

Betterton, MD $44,645

Bozman, MD $45,371

Cambridge, MD $44,671

Centreville, MD $45,034

Chester, MD $45,382

Chestertown, MD $44,854

Church Creek, MD $44,601

Church Hill, MD $44,793

Claiborne, MD $45,452

Cordova, MD $44,835

Crapo, MD $44,208

Crocheron, MD $43,889

Crumpton, MD $44,561

Denton, MD $44,601

East New Market, MD $44,493

Federalsburg, MD $44,484

Fishing Creek, MD $44,372

Galena, MD $44,440

Goldsboro, MD $44,515

Grasonville, MD $45,295

Greensboro, MD $44,524

Henderson, MD $44,565

Hillsboro, MD $44,867

Hurlock, MD $44,503

Ingleside, MD $44,647

Kennedyville, MD $44,520

Mcdaniel, MD $45,434

Madison, MD $44,948

Marydel, MD $44,442

Massey, MD $44,451

Millington, MD $44,514

Neavitt, MD $45,428

Newcomb, MD $45,114

Oxford, MD $44,891

Preston, MD $44,653

Price, MD $44,824

Queen Anne, MD $44,941

Queenstown, MD $45,197

Rhodesdale, MD $44,237

Ridgely, MD $44,699

Rock Hall, MD $45,127

Royal Oak, MD $45,031

Saint Michaels, MD $45,336

Secretary, MD $44,663

Sherwood, MD $45,705

Deal Island, MD $43,553

Eden, MD $43,638

Ewell, MD $43,417

Fruitland, MD $43,788

Girdletree, MD $43,317

Hebron, MD $43,747

Linkwood, MD $44,365

Manokin, MD $43,495

Mardela Springs, MD $43,905

Marion Station, MD $43,342

Nanticoke, MD $43,728

Newark, MD $43,546

Ocean City, MD $43,756

Parsonsburg, MD $43,668

Pittsville, MD $43,669

Pocomoke City, MD $43,398

Powellville, MD $43,647

Princess Anne, MD $43,607

Quantico, MD $43,661

Rehobeth, MD $43,329

Sharptown, MD $44,146

Showell, MD $43,668

Snow Hill, MD $43,514

Stockton, MD $43,253

Tyaskin, MD $43,619

Tylerton, MD $43,468

Upper Fairmount, MD $43,601

Vienna, MD $43,998

Westover, MD $43,494

Whaleyville, MD $43,646

Willards, MD $43,663

Delmar, MD $43,779

North East, MD $44,169

Perry Point, MD $44,105

Perryville, MD $44,088

Port Deposit, MD $43,979

Rising Sun, MD $43,835

Warwick, MD $44,431

Cecilton, MD $44,400

Charlestown, MD $44,163

Chesapeake City, MD $44,399

Childs, MD $44,340

Stevensville, MD $45,498

Colora, MD $43,796

Conowingo, MD $43,722

Earleville, MD $44,358

Elk Mills, MD $44,355

Elkton, MD $44,323

Georgetown, MD $44,391

Lutherville Timonium, MD $45,336

Abell, MD $44,885

Accokeek, MD $47,965

Aquasco, MD $46,778

Avenue, MD $44,957

Barstow, MD $46,219

Bel Alton, MD $46,448

Benedict, MD $46,417

Brandywine, MD $47,510

Broomes Island, MD $45,695

Bryans Road, MD $47,871

Bryantown, MD $47,005

Bushwood, MD $44,990

California, MD $44,951

Callaway, MD $44,638

Chaptico, MD $45,417

Charlotte Hall, MD $46,102

Cheltenham, MD $47,955

Clements, MD $45,418

Cobb Island, MD $45,010

Coltons Point, MD $44,799

Compton, MD $45,043

Dameron, MD $44,069

Dowell, MD $45,091

Drayden, MD $44,175

Faulkner, MD $46,200

Great Mills, MD $44,710

Helen, MD $45,842

Hollywood, MD $45,217

Hughesville, MD $46,692

Huntingtown, MD $46,500

Indian Head, MD $46,789

Ironsides, MD $46,601

Issue, MD $45,253

La Plata, MD $46,922

Leonardtown, MD $44,876

Lexington Park, MD $44,573

Loveville, MD $45,347

Lusby, MD $45,176

Marbury, MD $47,165

Mechanicsville, MD $45,833

Morganza, MD $45,565

Mount Victoria, MD $45,041

Nanjemoy, MD $46,053

Newburg, MD $45,591

Park Hall, MD $44,442

Patuxent River, MD $44,677

Piney Point, MD $44,243

Pomfret, MD $47,432

Port Republic, MD $45,944

Port Tobacco, MD $46,749

Prince Frederick, MD $46,222

Ridge, MD $43,874

Rock Point, MD $45,575

Saint Inigoes, MD $44,015

Saint Leonard, MD $45,722

Saint Marys City, MD $44,433

Scotland, MD $43,583

Solomons, MD $45,051

Sunderland, MD $46,593

Tall Timbers, MD $44,300

Valley Lee, MD $44,317

Welcome, MD $46,458

White Plains, MD $47,437

Southern Md Facility, MD $48,016

Annapolis Junction, MD $45,918

Lanham, MD $48,198

Beltsville, MD $48,129

Laurel, MD $47,080

Bladensburg, MD $48,480

Lothian, MD $47,053

Mount Rainier, MD $48,503

North Beach, MD $46,399

Bowie, MD $47,072

Brentwood, MD $48,500

Capitol Heights, MD $48,479

Chesapeake Beach, MD $46,375

Churchton, MD $46,386

Clinton, MD $48,206

Still Pond, MD $44,647

Sudlersville, MD $44,564

Taylors Island, MD $44,960

Templeville, MD $44,445

Tilghman, MD $45,602

Toddville, MD $43,990

Trappe, MD $44,699

Wingate, MD $44,162

Wittman, MD $45,452

Woolford, MD $44,774

Worton, MD $44,801

Wye Mills, MD $45,118

Frederick, MD $44,607

Adamstown, MD $45,535

Big Pool, MD $42,297

Boonsboro, MD $43,804

Braddock Heights, MD $44,585

Brownsville, MD $44,454

Brunswick, MD $44,865

Buckeystown, MD $45,195

Burkittsville, MD $44,526

Cascade, MD $43,405

Cavetown, MD $43,350

Chewsville, MD $43,417

Clear Spring, MD $42,837

Cooksville, MD $45,444

Emmitsburg, MD $43,550

Fairplay, MD $43,523

Funkstown, MD $43,518

Glenelg, MD $45,926

Glenwood, MD $45,700

Hagerstown, MD $43,298

Hancock, MD $42,089

Ijamsville, MD $45,423

Jefferson, MD $44,910

Keedysville, MD $43,943

Keymar, MD $43,921

Knoxville, MD $44,630

Ladiesburg, MD $44,079

Libertytown, MD $44,485

Lisbon, MD $45,450

Little Orleans, MD $41,856

Maugansville, MD $43,141

Middletown, MD $44,421

Monrovia, MD $45,323

Mount Airy, MD $45,051

Myersville, MD $43,844

New Market, MD $44,869

New Midway, MD $44,078

New Windsor, MD $44,476

Point Of Rocks, MD $45,448

Rocky Ridge, MD $43,785

Rohrersville, MD $44,243

Sabillasville, MD $43,464

Saint James, MD $43,529

Sharpsburg, MD $43,878

Smithsburg, MD $43,390

Sykesville, MD $45,168

Taneytown, MD $43,654

Thurmont, MD $43,834

Tuscarora, MD $45,622

Union Bridge, MD $44,296

Unionville, MD $44,510

Walkersville, MD $44,353

West Friendship, MD $45,544

Williamsport, MD $43,345

Woodbine, MD $45,445

Woodsboro, MD $44,142

Salisbury, MD $43,779

Allen, MD $43,719

Berlin, MD $43,673

Bishopville, MD $43,683

Bivalve, MD $43,843

Manchester, MD $43,453

Marriottsville, MD $45,348

Maryland Line, MD $43,319

Mayo, MD $45,994

Millersville, MD $45,619

Monkton, MD $44,546

Odenton, MD $46,081

Crofton, MD $46,344

Owings Mills, MD $45,258

Parkton, MD $43,863

Pasadena, MD $45,410

Perry Hall, MD $45,288

Perryman, MD $44,533

Phoenix, MD $45,049

Pylesville, MD $43,601

Randallstown, MD $45,328

Reisterstown, MD $45,151

Riderwood, MD $45,424

Riva, MD $46,170

Severn, MD $45,612

Severna Park, MD $45,551

Simpsonville, MD $45,995

Sparks Glencoe, MD $44,684

Crisfield, MD $43,449

Stevenson, MD $45,358

Dhs, MD $47,976

Waldorf, MD $47,409

Street, MD $43,800

Upperco, MD $44,420

Upper Falls, MD $45,146

Westminster, MD $44,421

Whiteford, MD $43,584

White Hall, MD $43,804

White Marsh, MD $45,246

Woodstock, MD $45,369

Baltimore, MD $45,428

Towson, MD $45,423

Gwynn Oak, MD $45,438

Pikesville, MD $45,406

Sparrows Point, MD $45,379

Middle River, MD $45,285

Essex, MD $45,392

Dundalk, MD $45,436

Brooklyn, MD $45,436

Curtis Bay, MD $45,446

Halethorpe, MD $45,442

Catonsville, MD $45,465

Parkville, MD $45,416

Nottingham, MD $45,370

Rosedale, MD $45,428

Windsor Mill, MD $45,414

Gaithersburg, MD $47,341

Washington Grove, MD $47,366

Customer Retention Representative Salary by Industry: Top Paying Sectors

For Customer Retention Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Retention Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Retention Representative as a support function rather than a direct revenue driver.

The top paying industries for a Customer Retention Representative

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Financial Services	$52,242	$25.0	15%
Biotechnology	$49,971	$24.0	10%
Energy & Utilities	$49,971	$24.0	10%
Healthcare	$49,062	$24.0	8%
Pharmaceuticals	$49,062	$24.0	8%

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$41,457

Average $45,428/year

$50,672

$3,455

Average $3,786/month

$4,223

$797

Average $874/week

$974

$20

Average $22/hour

$24

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$50,672	$4,223	$974	$24
Average	$45,428	$3,786	$874	$22
25th Percentile	$41,457	$3,455	$797	$20

Find Your Next Customer Retention Representative Job

Ready to take the next step in your career? Browse thousands of current Customer Retention Representative job openings on our job board. Use the search bar below to find your perfect match.

Getaway | Baltimore, MD

Customer Representative

Getaway | Baltimore, MD

Job Description. Job Description. Position Description. As a Customer Representative, you will play a key role in supporting clients throughout their journ... more

10 Days Ago
MATTRESS WAREHOUSE LLC | Frederick, MD

Customer Care Representative

MATTRESS WAREHOUSE LLC | Frederick, MD

Internal Job Opportunity with Our Customer Care Team. Position:Customer Care Representative Location:Remote (Work from Home Opportunity. ) Schedule:Tuesday... more

8 Days Ago
Everstead Financial | Annapolis, MD

Customer Sales Representative

Everstead Financial | Annapolis, MD

Unlock your potential from anywhere.We're building a passionate team dedicated to client success and flexible remote work.We are seeking a results-oriented... more

9 Days Ago
Wesley Finance Group | Baltimore, MD

Sales Customer Representative

Wesley Finance Group | Baltimore, MD

Embark on a new career journey from your own home. Wesley Finance Group is actively seeking a motivated and compassionate Remote Sales Customer Representat... more

9 Days Ago
Full Sail Media Co. | Baltimore, MD

Customer Service Representative

Full Sail Media Co. | Baltimore, MD

Customer Service RepresentativeFull Sail Media is seeking an exceptional, talented individual to join operations in our growing company as a Customer Servi... more

9 Days Ago
Default Brand | Chestertown, MD

Customer Service Representative

Default Brand | Chestertown, MD

Customer Service RepresentativeDixon is looking for a Customer Service Representative to join our team in Chestertown, MD. The Customer Service Representat... more

9 Days Ago

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Get a Salary Increase

Search thousands of open positions to find your next opportunity.

Search Job Openings

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Adjust Employee Salary

Get the latest market price for benchmark jobs and jobs in your industry.

Price My Industry Jobs

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

Detailed skills and competency reports for specific positions
Job and employee pricing reports
Compensation data tools, salary structures, surveys and benchmarks.

Learn about

Salary Search

Salary Calculator Tools

Know Your Worth

Advance at Work

Explore Career Path

Land Your Next Role

Software + AI

Data

Survey Catalogue

Customer Retention Representative Salary in Maryland

Check out Customer Retention Representative Job Openings in Maryland

Key Factors That Influence Customer Retention Representative Salaries

How Experience Level Affects Customer Retention Representative Salaries?

How Do Customer Retention Representative Salaries Vary from State to State?

Top Paying Cities for Customer Retention Representative

Customer Retention Representative Salary by Industry: Top Paying Sectors

The top paying industries for a Customer Retention Representative

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Find Your Next Customer Retention Representative Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Customer Retention Representative Salary in Maryland

Check out Customer Retention Representative Job Openings in Maryland

Key Factors That Influence Customer Retention Representative Salaries

How Experience Level Affects Customer Retention Representative Salaries?

How Do Customer Retention Representative Salaries Vary from State to State?

Top Paying Cities for Customer Retention Representative

Customer Retention Representative Salary by Industry: Top Paying Sectors

The top paying industries for a Customer Retention Representative

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Customer Retention Representative

Find Your Next Customer Retention Representative Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?