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Customer Retention Representative Salary in North Carolina

How much does a Customer Retention Representative make in North Carolina? As of September 01, 2026, the average salary for a Customer Retention Representative in North Carolina is $41,868 per year, which breaks down to an hourly rate of $20.

However, a Customer Retention Representative's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $51,102
  • Majority Range (25th-75th percentile): $38,209 to $46,702
  • Entry-Level (10th percentile): $34,877
Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Check out Customer Retention Representative Job Openings in North Carolina

Key Factors That Influence Customer Retention Representative Salaries

A Customer Retention Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative Salaries?

Experience is a primary driver of a Customer Retention Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $36,219
  • Early Career (1-2 years): $40,861
  • Mid-Level (2-4 years): $47,849
  • Senior-Level (5-8 years): $53,463
  • Expert (over 8 years): $59,959
Job RoleYears of ExperienceAverage Salary
Customer Service Representative I less than 1 year $36,219
Customer Retention Representative 1-2 years $40,861
Customer Service Representative III 2-4 years $47,849
Customer Service Representative IV 5-8 years $53,463
Customer Service Team Leader over 8 years $59,959

How Do Customer Retention Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Representatives. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $48,781.
  • California: $48,596.
  • Massachusetts: $47,948.

Top Paying Cities for Customer Retention Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Morven: $39,946
  • Mount Holly: $42,374
  • Mount Mourne: $41,774

Customer Retention Representative Salary by Industry: Top Paying Sectors

For Customer Retention Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Retention Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Retention Representative as a support function rather than a direct revenue driver.

The top paying industries for a Customer Retention Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services $48,148 $23.0 15%
Biotechnology $46,055 $22.0 10%
Energy & Utilities $46,055 $22.0 10%
Healthcare $45,218 $22.0 8%
Pharmaceuticals $45,218 $22.0 8%

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on September 01, 2026
$38,209
Average $41,868/year
$46,702
$3,184
Average $3,489/month
$3,892
$735
Average $805/week
$898
$18
Average $20/hour
$22
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $46,702 $3,892 $898 $22
Average $41,868 $3,489 $805 $20
25th Percentile $38,209 $3,184 $735 $18

Find Your Next Customer Retention Representative Job

Ready to take the next step in your career? Browse thousands of current Customer Retention Representative job openings on our job board. Use the search bar below to find your perfect match.

  • Air Experts Raleigh Heating and Air | Raleigh, NC

    Customer Success&amp Retention Specialist

    Air Experts Raleigh Heating and Air | Raleigh, NC

    Customer Success & Retention SpecialistJoin Our Award-Winning Team. Location:2730 Rowland Rd. Raleigh, NC 27615At Air Experts Heating, Cooling and Plumbing... more

    9 Days Ago

  • Joshua Ross - State Farm Agent | Charlotte, NC

    Customer Retention Specialist

    Joshua Ross - State Farm Agent | Charlotte, NC

    Job Description. Job Description. Benefits. Bonus based on performance. Flexible schedule. Opportunity for advancement. Training & development. Position Ov... more

    8 Days Ago

  • CPI Security | Charlotte, NC

    Customer Retention SpecialistCharlotte North Carolina United States

    CPI Security | Charlotte, NC

    Customer Retention SpecialistCPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to jo... more

    9 Days Ago

  • Getaway | Wilmington, NC

    Customer Representative

    Getaway | Wilmington, NC

    Job Description. Job Description. Position Description. As a Customer Representative, you will play a key role in supporting clients throughout their journ... more

    7 Days Ago

  • The Hireverse | Wade, NC

    Customer Representative

    The Hireverse | Wade, NC

    Job Description. Job Description. We are seeking a Customer Representative to join our team this is an on site role.  You will be responsible for helping c... more

    9 Days Ago

  • Getaway | Matthews, NC

    Customer Representative

    Getaway | Matthews, NC

    Job Description. Job Description. Position Description. As a Customer Representative, you will play a key role in supporting clients throughout their journ... more

    10 Days Ago

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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