Customer Retention Representative Salary in Virginia

How much does a Customer Retention Representative make in Virginia? As of September 01, 2026, the average salary for a Customer Retention Representative in Virginia is $44,366 per year, which breaks down to an hourly rate of $21.

However, a Customer Retention Representative's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $54,151
  • Majority Range (25th-75th percentile): $40,488 to $49,488
  • Entry-Level (10th percentile): $36,958

Key Factors That Influence Customer Retention Representative Salaries

A Customer Retention Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative Salaries?

Experience is a primary driver of a Customer Retention Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $38,380
  • Early Career (1-2 years): $43,299
  • Mid-Level (2-4 years): $50,704
  • Senior-Level (5-8 years): $56,653
  • Expert (over 8 years): $63,536
Job RoleYears of ExperienceAverage Salary
Customer Service Representative I less than 1 year $38,380
Customer Retention Representative 1-2 years $43,299
Customer Service Representative III 2-4 years $50,704
Customer Service Representative IV 5-8 years $56,653
Customer Service Team Leader over 8 years $63,536

Top Paying Cities for Customer Retention Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Ivanhoe: $40,802
  • Lambsburg: $40,889
  • Laurel Fork: $40,935

Customer Retention Representative Salary by Industry: Top Paying Sectors

For Customer Retention Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Retention Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Retention Representative as a support function rather than a direct revenue driver.

The top paying industries for a Customer Retention Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services $51,021 $25.0 15%
Biotechnology $48,803 $23.0 10%
Energy & Utilities $48,803 $23.0 10%
Healthcare $47,916 $23.0 8%
Pharmaceuticals $47,916 $23.0 8%

Customer Retention Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on September 01, 2026
$40,488
Average $44,366/year
$49,488
$3,374
Average $3,697/month
$4,124
$779
Average $853/week
$952
$19
Average $21/hour
$24
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $49,488 $4,124 $952 $24
Average $44,366 $3,697 $853 $21
25th Percentile $40,488 $3,374 $779 $19

Find Your Next Customer Retention Representative Job

Ready to take the next step in your career? Browse thousands of current Customer Retention Representative job openings on our job board. Use the search bar below to find your perfect match.

  • Bill Gosling Outsourcing | Hampton, VA

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    9 Days Ago

  • Shentel | Lynchburg, VA

    Shentel | Lynchburg, VA

    Customer Service RepresentativeShenandoah Telecommunications Company (Shentel) specializes in providing High-Speed Internet and other telecommunications se... more

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  • Dodson Brothers Exterminating Company Inc | Chesapeake, VA

    Dodson Brothers Exterminating Company Inc | Chesapeake, VA

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    ROCS | Herndon, VA

    This Nonprofit Organization is in the higher education community offers career growth and advancement opportunities in a friendly environment while learnin... more

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